Ratings based on 436 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Prince George, BC

Nice hotel close to everything.

Posted Jul 29, 2015
Pros: Everything.
Cons: Nothing I can't think of.
Location: We went to a restaurant called Campo Marina Italian Restaurant.
Shops, beach, restaurant, and grocery store. We enjoyed the pool side, the walk on the beach, the yummy gelato from outside the resort. The pub across the street. A nice drive up the hill for a nice view of Osoyoos. The room was a 1 bedroom and a den with a full kitchen, bathroom, living room and a private patio facing the city side. A little bit noisy. Next trip to the Watermark Resort will be booked earlier to get the beach or pool side.
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Hotel is not worth the current prices charged

Posted Jul 28, 2015
Pros: Good location, indoor parking, heated pools
Cons: cleaning staff should use service elevators not guest elevators - takes too long to catch an elevator that isn't filled with cleaning or hotel staff
Hotel check-in staff not friendly or warm. Hotel is showing significant wear in rooms and in hotel. Special touches are gone - no coffee station in lobby, restaurant not open for lunch, media room is a joke. Room cleaning is below average.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Beautiful view and well located right on the lake.

Posted Jul 24, 2015
We had booked almost three months in advanced but were taken to the worst room in the property which was just behind the outdoor restaurant on ground floor. There was no view or any privacy if the blinds were open. We complained and the front desk worked to put us into a different room which they did. The first night we were in a 2 bedroom unit and then had to pack up so we could be moved to s one bedroom which is what we booked for four nights. The staff admitted that the first room was the worst in the hotel and were frustrated that management kept insisting that the use it for guests. There is a long walk from one end of the hotel to another so if you get in the wrong bank of elevators it can be quite a hike. One day they were working on our floor and we were locked out from entering our half of the floor and there were no signs posted. The food in the restaurant was very good and we had good service. The spa was not as good as many others we have visited. Housekeeping was unresponsive. Now, in spite of all these criticisims it was beautiful with lovely grounds and a gorgeous view. Most of the staff were very helpful but I think were dealing with overall management issues that made it difficult to provide a quality experience relative to the high cost of the rooms,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Resort for Family

Posted Jul 23, 2015
The kids loved the pool and slide and it was a hub of activity all day long. The only draw back was that they are renovating the change rooms due to a flood so you had to walk to the main floor washrooms while at the pool plus there was a fair amount of jack hammering and construction noise during the day.
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton, ab

We have stayed here 4 times. ☀️👍🏻

Posted Jul 12, 2015
We love it here. Great family resort. A few years ago, the management wasn't very good. It has improved a lot. It's clean, organized, great location, fun! We will be coming back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall hot was okay

Posted Jul 6, 2015
Pool was really small loaded with kids. Gym is non existent and really pathetic, no room service
1 out of 5
by A verified traveler from Langley

Ants

Posted Jun 29, 2015
Pros: The location is great and the dining facilities are very good.
Cons: The staff having a better knowledge of local places to dine. The directed us to a closed kitchen at the pub across the street.
Location: The location is great and the wine tours are fantastic.
My girlfriend and I decided to stay at the Watermark for a vacation getaway. The hotel facilities was fantastic with lake views. The room was disappointing, the bed was uncomfortable and the room was infested with ants. We only discovered this when we were packing up to leave and placed a bag we had on the carpet onto the bed and it was covered in ants. We made the front desk aware of the issue and they brushed it off almost like it was common for ants to be part of your vacation. I will not be staying at this hotel again.
3 out of 5
by A verified traveler

On beach

Posted Jun 28, 2015
Spa didn't have reservation for couples massage I had made over a month ago. Accommodated us without discount. No pool drink service. No alcohol allowed at pool even if you byob. No real adults only section. Restaurant wasn't open all the time.
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel that had everything.

Posted Jun 27, 2015
We arrived a day late at the hotel-our own fault- the staff were so helpful & kind.The situation was soon sorted & we were even given an up grade.Our room was lovely,very clean,spacious,well equiped& most of all comfortable.All the shops,restaurants,supermarkets were on the door step.They had an under ground garage which was for hotel guest only.The pool was clean & well attended,& everyone was catered for from babies to seniors.If you like to sit bye the Lake that was just a few steps away also.Thanks English Seniors
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

We enjoyed our stay and would stay there again.

Posted Jun 15, 2015
Pros: Comfortable, appealing, convenient.
Cons: An ice machine at each end of the hotel would be helpful.
Location: Perfect location. Lots of stores nearby. Enjoyed walking along the waterfront pathways and sitting on the benches provided.
Our room was comfortable and appealing. Enjoyed our tapas-style dinner on the patio. Have already told friends that it is a great place to stay.