Bar (on property)

Reviews of DoubleTree by Hilton Hotel Naha Shuri Castle

4 out of 5
DoubleTree by Hilton Hotel Naha Shuri Castle
1-132-1 Shuri Yamagawa-cho, Naha, Okinawa-ken

Reviews

8.2

Very Good

Rating 10 - Excellent. 311 out of 799 reviews" "
Rating 8 - Good. 302 out of 799 reviews" "
Rating 6 - Okay. 120 out of 799 reviews" "
Rating 4 - Poor. 42 out of 799 reviews" "
Rating 2 - Terrible. 24 out of 799 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JOEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Alessandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly The castle nearby completely destroyed. No upgraded room available for my 4 persons family.
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Hotel Naha Shuri Castle on Jan 31, 2024
Dear Alessandro,Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you and your family enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

10/10 Excellent

Freddy

Stayed 9 nights in Dec 2023
Response from DT Shuri on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

4/10 Poor

Eve

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room excellent and clean but customer services 👎 we got to the check-in at 1 am and at the time of leaving we asked for a late checkout and we were told to pay 1000.00 yen per late checkout hour, which I think was unfair…
Response from Double Tree by Hilton Naha Shuri Castle on Dec 5, 2023
Dear Eve,Thank you very much for choosing to stay with us in Double Tree by Hilton Naha Shuri Castle.We truly appreciate you taking your time to comment on your stay with us as it gives us a better perspective on how best to cater to our guests' needs and request. We will certainly take into consideration your feedback for possible improvements to make in the future.We value our customer’s opinions about us to serve you in any better way. So should there be anything else that we can do to make your stay more comfortable and enjoyable, please let us know. Thank you once again, and we look forward to welcoming you again to the Double Tree by Hilton Naha Shuri Castle in the future.

10/10 Excellent

Tammy Ann

Stayed 7 nights in Sep 2023
Response from Double Tree by Hilton Naha Shuri Castle on Dec 5, 2023
Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

10/10 Excellent

Paul, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Double Tree by Hilton Naha Shuri Castle on Dec 5, 2023
Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

4/10 Poor

Niral

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Double Tree by Hilton Naha Shuri Castle. on Dec 5, 2023
Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

6/10 Okay

Kyle

Stayed 2 nights in Aug 2023
Response from Double Tree by Hilton Naha Shuri Castle. on Dec 5, 2023
Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Double Tree by Hilton Naha Shuri Castle on Dec 5, 2023
Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

8/10 Good

Sue, Edmonds

Liked: Staff & service
Overall was good but bathroom has order was bad like old second hand store smell other than that was good
Stayed 9 nights in Mar 2023
Response from Double tree by Hilton Naha Shuri Castle on Apr 10, 2023
Dear Sue,Thank you very much for staying with us at the Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking your valuable time to place comments for us.We apologize for any inconveniences caused during your stay, and have taken up your comments with relevant departments to consider ways for improvement in our facilities and services in the future.Should you have any further comments or questions please feel free to contact me directly.

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023
Response from Double Tree by Hilton Naha Shuri Castle on Dec 5, 2023
Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

8/10 Good

Jonathan, Redmond

Response from Double Tree by Hilton Naha Shuri Castle. on Dec 5, 2023
Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, dated room with great view
This time we got a room on the 19th floor overlooking Naha and the ocean in the distance. The room was dated, humid, and small, but the view was very nice. We love the pool. We were disappointed that they discontinued the shuttle service into town, though.
Stayed 2 nights in Aug 2022
Response from Double tree by Hilton Naha Shuri Castle on Oct 31, 2022
Dear Greg,Thank you very much for staying with us at the Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking your valuable time to place comments for us.We sincerely apologize for any inconvenience caused and wish to reassure you that I have shared your feedback with our team in order to improve our service recovery process. Your satisfaction is very important to us and I hope you will consider giving us another chance in the future to demonstrate our commitment to satisfaction in all areas of the guest experience.Thank you once again, and we look forward to welcoming you again to the Double Tree by Hilton Naha Shuri Castle in the future.

8/10 Good

Jerome Philippe Georges

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet place, very good for family
Stayed 5 nights in Aug 2022
Response from Double tree by Hilton Naha Shuri Castle on Oct 31, 2022
Dear Jerome Philippe Georges,Thank you for the amazing review, feedback like yours motivates our team to continue delivering great service.Thank you once again for your comments, and we look forward to welcoming you back for many more future visits.

2/10 Terrible

Sunday

Stayed 1 night in Jul 2022
Response from DT Shuri on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

2/10 Terrible

keiko

Liked: Staff & service
It was horrendous nothing was open in the evening
Stayed 3 nights in Jul 2022
Response from Double tree by HIlton Naha Shuri Castle on Oct 31, 2022
Dear keiko,Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We apologize for any inconveniences caused during your stay, and have taken up your comments with relevant departments to consider ways for improvement in our facilities and services in the future.Once again I sincerely apologize for all the issues that you experienced in our hotel and hope that you are willing to give us another chance in the future. Should you have any further comments or questions please feel free to contact me directly.

8/10 Good

Hitomi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was great , the place it’s very quiet but the access to the hotel it’s a little complicated if you don’t have a car.
Stayed 3 nights in Jun 2022

10/10 Excellent

Lily

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A bit far from city and train station but facility was great and service was amazing overall.
Stayed 2 nights in May 2022

10/10 Excellent

Leico

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propeties were all lovely
Stayed 2 nights in May 2022

10/10 Excellent

Vivianne

Liked: Staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 3 nights in Nov 2021

10/10 Excellent

Jannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Kiichi

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at this hotel because of the beautiful pool and great restaurants. The staff are super-friendly and professional.
Stayed 2 nights in Jul 2021

8/10 Good

Erika

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not so good. Restrooms smell so bad
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It’s a very old hotel. Check in was average the front desk paid no attention to my 5 year old that was trying to say hi. The rooms were clean, but extremely humid. A lot of the building had a very old and moldy smell.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is actually one of the nicest hotels in Okinawa; don’t be fooled by the name. The staff are wonderful and the pool is the nicest we have seen in Okinawa. The on-site restaurants are great. You will be pleasantly surprised by this hotel.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
ok
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is really great ...the property is near the city that makes me feel comfortable
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
I like the pool but it was closed all day during my stay due to the low temperature. I wish at least they’d let us stay at the poolside to enjoy until the sunset.
Stayed 2 nights in Apr 2021

2/10 Terrible

ARSHAD

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
Stayed 3 nights in Nov 2020

6/10 Okay

Greg

Traveled with group
Liked: Cleanliness, staff & service, room comfort
A mixed review
The pluses: a largish pool (though one section was closed) with beach chairs and palm trees all around, a spacious room, and a free shuttle bus. The minuses: our room on the 10th floor smelled like mildew, the toiletries were sparse (e.g. no Q-tips), and the bathroom is dated (of note for Japanese visitors: there was no space for washing off before entering the bath...). We enjoyed our stay, but next time we visit Naha we'll look around for a better deal.
Stayed 3 nights in Aug 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Aug 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Perfectly fine hotel close to downtown Naha, our room was nice and big and we especially enjoyed the shuttle service to the shopping and restaurant streets
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Was very nice place to stay. Very welcoming
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Shioko

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I expected very high standard services about this hotel because it is Doubletree by Hilton. This hoel has been taken over by Hilton f
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoy the stay. Nice staff and good food. I definitely will stay the same hotel when I return to Okinawa in the future.
Stayed 2 nights in Aug 2019

8/10 Good

Nan Chun

Liked: Cleanliness, staff & service, room comfort
friendly, clean, comfortable but inconvenient
The reception staff was very friendly and the instructions were very clear. The room was clean and comfortable, the view was good. However, the traffic is really inconvenient and suitable for self-driving travel. For people like me who don't drive and travel alone, the location is not very convenient. The hotel's shuttle bus starts at 5 pm, and every half hour a bus, the last shuttle bus is 9:30 pm, and the time is really short. It is very inconvenient to enter and exit the hotel during the day, and the shuttle bus costs 100 yen each time. Although it is not very expensive, but for guess who lives in the hotel, I think the shuttle bus should be provided a free pick-up.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelly!
Not up to the standards of the Double Tree brand. Room had a moldy/mildew smell. The building was dated as is common in Okinawa, but this hotel hasn’t been maintained well. Only good part was the pool.
Stayed 2 nights in Jul 2019
Response from Double tree by Hilton Naha Shuri Castle on Aug 26, 2019
We would like to take this opportunity to thank you for your comments during your stay with us. Feedback from our guests continuously helps us to improve our guest services and operations. Kindly note that we have addressed those issues with department heads concerned for rectification and further improvement in future. Again, your feedback is truly valuable and we look forward to the opportunity to welcome you back to DoubleTree by Hilton Naha Shuri Castle in near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Doubletree Hilton hotel! It has lived up to it's standard as well as friendly / helpful staff. Thank you for the wonderful stay.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property’s was a bit old and run down. Needs an upgrade.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019

8/10 Good

young hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice breakfast buffet!!
Stayed 1 night in May 2019