Seasonal outdoor pool

Reviews of Novotel Okinawa Naha

4.5 out of 5
Novotel Okinawa Naha
40 Matsukawa, Naha, Okinawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1009 reviews" "
Rating 8 - Good. 251 out of 1009 reviews" "
Rating 6 - Okay. 74 out of 1009 reviews" "
Rating 4 - Poor. 23 out of 1009 reviews" "
Rating 2 - Terrible. 16 out of 1009 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming, helpful & friendly. Super clean, the lounge is a perk!
Stayed 4 nights in Mar 2024

6/10 Okay

Chuk Kwong Harry

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Tin oi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
helpful and friendly staff, lots of parking space and spacious room.
Stayed 1 night in Feb 2024

10/10 Excellent

Hei Pang Tommy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Jan 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed an early check-in due to our flight. Erika and the front desk staff assisted us perfectly so tell us everything modern comfortable and convenient anyone would want. They absolutely hammocks in the lobby. I highly recommend this day. This is just the most affordable hotel rate I booked in my 12 day trip in Japan
Stayed 1 night in Jan 2024

10/10 Excellent

Dornan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant stay at the Novotel Naha. Nice, big and comfortable rooms with good views. Food and drinks were good and a decent selection in the breakfast area and in the premium lounge too. Really nice facilities, clean and very professional and attentive staff. My only gripe is that it's not in the most convenient of locations. It was be great if they had a shuttle service in to parts of town. I'll definitely look to come back though.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nathan

Stayed 1 night in Dec 2023

8/10 Good

Charlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was wonderful and we appreciated the guest parking for our friends in Okinawa. The room was comfortable, but the motion-sensor light in the closet was too bright and couldn’t be turned off. More desk/drawer space would be very useful.
Stayed 6 nights in Dec 2023

8/10 Good

Tetsuji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Tetsuji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Yuta

Traveled with partner
Liked: Cleanliness, staff & service
I wasn't expecting a lot from this place, I went for a not too expensive, a decent hotel. It was slightly better than my expectation, with a clean room and nice staffs. I did not regret having my first few days stayed in this hotel. The place although is not in very convenient area, was not that easy to find our dinner place at night. Luckily we found a good noodle place so after all it was not too bad experience either.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Shurijo and kokusaidori, nicely appointed lobby and rooms.
Stayed 6 nights in Oct 2023

10/10 Excellent

Erica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here. The staff were incredibly friendly. Very attentive for all guests needs. The hotel is kept very clean. Definitely staying here again.
Stayed 7 nights in Oct 2023

10/10 Excellent

Gordon, Tokyo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God base, cheap taxis for trsnsport
Stayed 2 nights in Sep 2023

10/10 Excellent

Jacqueline

Stayed 2 nights in Sep 2023

10/10 Excellent

Lizzie, Richmond

Stayed 5 nights in Sep 2023

10/10 Excellent

Jedidiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view from premium floors and lobby. Nice pool on 3rd floor overlooking Naha. Highly recommended
Stayed 1 night in Sep 2023

8/10 Good

Oi Yee

Liked: Cleanliness, staff & service, property conditions & facilities
The single double bed room is a bit small. The twin one is ok
Stayed 2 nights in Aug 2023

10/10 Excellent

robert

Stayed 1 night in Aug 2023

8/10 Good

Marquila

Stayed 3 nights in Aug 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice pool
Stayed 5 nights in Jul 2023

10/10 Excellent

Gopal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Katherine Joy

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place . . . We’ll definitely come back and stay there ☺️
Stayed 2 nights in Jun 2023

10/10 Excellent

Barry

Stayed 5 nights in Jun 2023
Response from ノボテル沖縄那覇 宿泊予約課 on Aug 30, 2023
この度はノボテル沖縄那覇をご利用頂き誠にありがとうございます。ご滞在に際しましてはご満足頂けたと伺い大変嬉しく存じます。引き続きご満足いただけるサービスを提供出来ます様精進して参りますので、お近くにお越しの際にはノボテル沖縄那覇をよろしくお願い申し上げます。お忙しい中クチコミをご投稿頂き誠にありがとうございました。

10/10 Excellent

Asami

Stayed 2 nights in May 2023
Response from ノボテル沖縄那覇 宿泊予約課 on Aug 29, 2023
この度はノボテル沖縄那覇をご利用頂き誠にありがとうございます。ご滞在に際しましては満点の評価を賜り大変光栄に存じます。今後もサービス向上に努めて参りますので、またの機会がございましたらノボテル沖縄那覇をよろしくお願い申し上げます。お忙しい中クチコミをご投稿頂き誠にありがとうございました。

8/10 Good

Rosalie

Stayed 2 nights in May 2023
Response from ノボテル沖縄那覇 宿泊予約課 on Aug 29, 2023
この度はノボテル沖縄那覇をご利用頂き誠にありがとうございます。ご滞在につきましてはご満足頂けましたでしょうか。引き続きスタッフ一同サービス向上に努めて参りますので、またの機会がございましたらノボテル沖縄那覇へご予約頂けますと幸いでございます。お忙しい中クチコミをご投稿頂き誠にありがとうございました。

8/10 Good

Winnie Wing Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price
Stayed 4 nights in Apr 2023

10/10 Excellent

Erlinda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is aeesome and the room as well… the food at the lobby cafe is also good… i definitely recommend Novotel to stay in …
Stayed 2 nights in Mar 2023

10/10 Excellent

Virgil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice for the kids, clean rooms and pleasant staff. Convenience store with good prices!! Very nice pool with great view.
Stayed 2 nights in Mar 2023

10/10 Excellent

RICHARD JOHN

Stayed 3 nights in Mar 2023

6/10 Okay

Cherlene

Traveled with family and small children
Liked: Cleanliness, staff & service
Hotel is decent and rooms are spacious but no connecting rooms for family with children. Rooms are quite empty for a 4 stars hotel. No bedside consoles and under tv console to put bags or accessories. No drawers for clothes, has to live with the luggages opened. There is only a very small round coffee table. A small wardrobe to hang some clothes but no room for other folded clothes. The only Jap Toki restaurant is total closed for dinner and mostly closed or not available during lunch. Concierge said it was due to covid-19 situation. We have no chance to eat there during our 4 days stay. Luckily, there were a gourmet bar for drinks & meals and a family minimart within the hotel. Taxi fare is more affordable compared to other cities.
Stayed 4 nights in Dec 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

8/10 Good

Hoi Yan Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is very pleasant stay, the breakfast is excellent, only drawback is no connected rooms, so we have to go back and forth to take care of the kids in two separate rooms
Stayed 3 nights in Oct 2022

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Viveka

Traveled with partner
Liked: Cleanliness, staff & service
m
Stayed 3 nights in Aug 2022

10/10 Excellent

KENICHI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, and it was clean
Stayed 4 nights in Jul 2022

10/10 Excellent

Courtenay

Stayed 5 nights in Jul 2022

10/10 Excellent

SHINKAWA

Traveled with partner
Liked: Staff & service, property conditions & facilities
hotel was very clean
Stayed 3 nights in Jun 2022

10/10 Excellent

Jisoo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位置、値段、サービス全部大満足でした! お部屋の風呂場に換気扇が弱いのか回らないのかわかりませんが換気が弱かったのだけ残念でした。 また利用します!
Stayed 3 nights in Apr 2022
Response from ノボテル沖縄那覇 宿泊予約課 on May 5, 2022
この度は、ノボテル沖縄那覇へご宿泊頂きまして、誠に有難う御座います。 ご滞在は快適にお過ごし頂けたご様子が伺え、大変嬉しく存じます。 客室換気扇につきまして、当ホテルでは個別の換気扇がございません。 館内一括で大型ファンによる吸い上げておりますので、各客室では換気が弱く感じられるかと存じます。 全室換気は24時間行っておりますので、どうぞご安心くださいませ。 お忙しい中口コミへのご投稿頂きまして、誠に有難う御座います。 お客様の又のお越しを、心よりお待ち申し上げます。

10/10 Excellent

YUKARI

Stayed 3 nights in Mar 2022

8/10 Good

Natalia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022

8/10 Good

Koji

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun family vacation. However, it was unfortunate that the Bar and other places closed early. Maybe it was due to the Corona disaster, but I hope it will be back to the way it used to be soon.
Stayed 3 nights in Mar 2022
Response from Novotel Okinawa Naha Room Reservation on May 1, 2022
Thank you for staying with Novotel Okinawa Naha. We are very pleased that your stay has been a pleasant time. Our restaurant and premier lounge are currently shortening their business hours due to measures against coronavirus infection. We apologize for any inconvenience, and appreciate your understanding. If you have a chance to come next time, we hope you will enjoy your meal at the restaurant. Thank you very much for your contribution to the word of mouth while you are busy. We look forward to seeing you again.

10/10 Excellent

Cristine Mae, Tokyo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff Neat and clean Very comfortable place Relaxing Excellent place to stay
Stayed 1 night in Mar 2022
Response from NovotelOkinawaNaha Roomreservation on Apr 3, 2022
Thank you for your stay. I'm happy to be able to spend it comfortably. We look forward to seeing you again.

10/10 Excellent

Cristine Mae, Tokyo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I and my infant baby had a good time❤️❤️❤️
Stayed 1 night in Mar 2022
Response from NovotelOkinawaNaha Roomreservation on Apr 3, 2022
Thank you for your stay. I'm happy to be able to spend it comfortably. we look forward to seeing you again.

4/10 Poor

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

8/10 Good

singh

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2021
Response from ノボテル沖縄那覇 宿泊予約課 on Nov 28, 2021
この度は、ノボテル沖縄那覇へご宿泊頂きまして、誠に有難う御座います。 ご滞在は快適にお過ごし頂けたご様子が伺えまして、大変嬉しく存じます。 今後も、ご滞在のお客様に快適なお時間をご提供出来る様改善に努めて参る所存でございますので、末永くご愛顧賜りますようお願い申し上げます。 お忙しい中口コミへのご投稿、誠に有難う御座います。 お客様のまたのお越しを、心よりお待ち申し上げます。

8/10 Good

Mohammad Jishad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience,,,, thanks.
Stayed 3 nights in Oct 2021
Response from Novotel Okinawa Naha : Room Reservation on Oct 30, 2021
Thank you for staying with Novotel Okinawa Naha. We are very pleased that your stay has been a pleasant time. We will continue to strive to provide you with a comfortable time, and we appreciate your patronage for a long time. Thank you for posting to the review while you are busy. We look forward to seeing you again.

10/10 Excellent

Joanna

Stayed 4 nights in Oct 2021

10/10 Excellent

edson masami

Stayed 4 nights in Aug 2021