Pro - We extended additional two days to our original four days stay as we were very satisfied with the hotel. Staff was very attentive and helpful to readily provide thermometer and medicine upon finding out about my four year old running a fever.
Valet parking was spontaneous, we were also able to borrow a baby stroller for free.
Both Japanese and international breakfast were great.
Quiet location and peaceful relaxing stay.
Con - wish the hotel could have acceded to our request for a late checkout without having to pay a surcharge. That sort of mar our experience to an otherwise 5 star ratings of the hotel. Nevertheless, would not hesitate to book this hotel again.
Suggested improvement - better signage or advance info to first time check in for car drivers to drive directly to the lobby area instead of going directly to the underground carpark area which unfortunately is very old and in urgent need to refurbish which gives a wrong first impression as it contradicts greatly with the front entrance reception. In addition, there was no lift access from underground car park to the lobby and we had to lug up our two luggages up a long flight of steps together with a four years old.
german from singapore
Situated in a shopping district, this luxury hotel is close to DFS Galleria Okinawa, Okinawa Prefectural Museum and Art …More
"Great place to recover from jetlag. All you need."
Room was spacious, staff were helpful, beach was beautiful and the pool is suitable for all ages (and heights). Not much information in English and some problems with internet, really good place for families.
Mum of 2 from England
Within easy reach of Tiger Beach, Blue Cave, and Cape Maeda, this Onna hotel is on its own private white sand beach. Local …More