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Reviews of Best Western Plus Saddleback Inn & Conference Center

2.5 out of 5
Best Western Plus Saddleback Inn & Conference Center
4300 Sw 3rd St, Oklahoma City, OK

Reviews

8.2

Very Good

Rating 10 - Excellent. 481 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and staff very friendly
Stayed 1 night in Apr 2024
Response from scj on Apr 19, 2024
Thank you for staying with us. We hope to see you again

6/10 Okay

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SCJ on Apr 16, 2024
Thank you for staying with us. What could we have done better

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SCJ on Apr 16, 2024
We are glad you enjoyed your stay.

8/10 Good

Loy

Liked: Amenities
Great breakfast included
Stayed 1 night in Apr 2024
Response from SCJ on Apr 15, 2024
Thank you for staying with us

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and superb Breakfast! Loved the hot tub !
Stayed 1 night in Apr 2024
Response from SCJ on Apr 12, 2024
Thank you very much

10/10 Excellent

Corie

Liked: Cleanliness, staff & service, amenities
Staff was fantastic, but the property was in need of repairs and my room had not been thoroughly cleaned.
Stayed 1 night in Apr 2024
Response from SCJ on Apr 12, 2024
Thank you for staying with us We hope to see you in the future

4/10 Poor

Mark

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Service at front desk was very rude and unwelcoming. Was there 6 nights ago and had Lynn who was awesome.
Stayed 1 night in Mar 2024
Response from SCJ on Apr 12, 2024
We are sorry for your experience. We do not have a Lynn but thank you for recognizing a team member

10/10 Excellent

Stacey

Stayed 1 night in Mar 2024
Response from scj on Mar 26, 2024
Thank you for staying with us.

10/10 Excellent

Pauline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access!
Stayed 1 night in Mar 2024
Response from scj on Mar 26, 2024
Happy you enjoyed your stay

4/10 Poor

LaDonna

Disliked: Staff & service, property conditions & facilities
This use to be a really good hotels. Carpet smells tvs don’t work and towels are dingy and hard! Housekeeping does do a good job filling up soap and shampoo containers
Stayed 1 night in Mar 2024
Response from SCJ on Mar 26, 2024
I am sorry that you checked into a room that the TV didn't work. I know we moved you to a new room that had a working TV.

4/10 Poor

Marcella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room stunk of pet pee.
Stayed 2 nights in Mar 2024
Response from SCJ on Mar 23, 2024
I am sorry for your experience. I would like know what room you were is so I can inspect it.

6/10 Okay

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant food was horrible
Stayed 3 nights in Mar 2024
Response from SCJ on Mar 23, 2024
I am sorry for the experience in the restaurant. Please expand on what was your experience and what was wrong.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay in here in okc. Great place to stay
Stayed 1 night in Mar 2024
Response from SCJ on Mar 18, 2024
Thank you for your review and staying with us

10/10 Excellent

Coby

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel to stat at. Also enjoyed the breakfast
Stayed 3 nights in Mar 2024
Response from SCJ on Mar 16, 2024
Thank you for staying with us.

2/10 Terrible

Bryant

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk lamp sparking electricity , dirty, stairwells unsafe, mystery charges added to account after staying! Will never stay again and will recommend to everyone not to stay here! As a veteran I feel robbed and disrespected!
Stayed 2 nights in Mar 2024
Response from SCJ on Mar 11, 2024
I am sorry for your experience. What were the charges added?

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar and restaurant area
Stayed 1 night in Mar 2024
Response from SCJ on Mar 11, 2024
Thank you for taking time to review the hotel

10/10 Excellent

Austin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was really nice
Stayed 2 nights in Mar 2024
Response from SCJ on Mar 9, 2024
Thank you for taking time to send in a review

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lady bartender/waitress at the grill could really hustle. Had a lot to do and a lot of ground to cover. We’ll done!
Stayed 1 night in Mar 2024
Response from SCJ on Mar 9, 2024
Thank you for your review. I will pass along your comments to our F&B team

6/10 Okay

Jon, Gibson City

Thought check- in took to long. Due to having filled out same info before.
Stayed 1 night in Feb 2024
Response from SCJ on Mar 2, 2024
Thank you for your email. Could you tell use more

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SCJ on Feb 23, 2024
Thank you for taking the time to review your stay

4/10 Poor

Renee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The wait staff at the bar was absolutely horrible. I was with a party of 3 & there was one other gentleman sitting at the bar. Itntook almost 45 min to get a round of drinks - & 2 were just bottles of beer! The waitress went to the restroom (& took her purse) & was in there for 20 minutes. Then she said she hadn't had a break & went outside for another 15 min - also taking her purse. I think there was a little something else going on. The cook just happened to come out of the kitchen & was nice enough to serve us. The front desk staff was not helpful at all. They were just sitting on the stools behind the counter not doing one thing. I reserved a room with a king size bed - got one with 2 double beds. The room was ok. Will not be staying here again.
Stayed 2 nights in Feb 2024
Response from SCJ on Feb 19, 2024
I would like to apologize for the lack of service you received. It was below our standards.I would like to know what date you were at the bar.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Location is well lit.
Stayed 1 night in Feb 2024
Response from SCJ on Feb 19, 2024
Thank you for staying with us and the review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
What a great find!! We were here one night. The rooms were quiet and the bed was perfect. All of the staff were friendly and helpful, and went above and beyond to make our stay comfortable Thank you.
Stayed 1 night in Feb 2024
Response from SCJ on Feb 19, 2024
We are happy you enjoyed your stay. Thank you for your review

8/10 Good

Grant

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from SCJ on Feb 19, 2024
Thank you for your review

8/10 Good

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, close to the highway and airport
Stayed 3 nights in Feb 2024
Response from Sheldon on Feb 11, 2024
Thank you for taking the time to review the hotel

10/10 Excellent

Nancy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice room. Liked coffeepot, Keurig style.
Stayed 1 night in Feb 2024
Response from Sheldon on Feb 10, 2024
Thank you for the review.

8/10 Good

Eliomari

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub and sauna
Stayed 1 night in Feb 2024
Response from Sheldon on Feb 10, 2024
Thank you for staying with us

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty, the receptionist was super friendly, even though there were a lot of people waiting to check in and the phone was ringing, she was by herself, se had a smile on her face. The room was big and clean.
Stayed 1 night in Jan 2024
Response from Sheldon on Feb 10, 2024
Thank you for staying with us. I will pass along your comments to Ty

10/10 Excellent

hoopes

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a friendly place with employees who were willing to answer any questions and direct you accordingly.
Stayed 1 night in Jan 2024
Response from Sheldon on Feb 10, 2024
Thank you for your nice comments and staying with us.

6/10 Okay

brad

Disliked: Staff & service, property conditions & facilities
A lot of traffic riding around the hotel
Stayed 1 night in Jan 2024
Response from SCJ on Feb 12, 2024
Thank you for your note. We are located off a main road with businesses around us

10/10 Excellent

Jessica

Liked: Amenities
Staff was extremely helpful and kind. We’ve stayed here several times for wrestling tournaments and will continue to do so.
Stayed 1 night in Jan 2024
Response from Sheldon on Feb 11, 2024
Thank you for staying with us.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place!
Very nice place! Front desk staff was exceptionally friendly and helpful. Very nice, comfortable bed, and clean room. Love the decor throughout the establishment. We were up and out early, so we sadly couldn't partake in the breakfast. We did eat dinner at the restaurant and had great food and service. Overall, I would recommend staying here. Thanks!
Stayed 1 night in Jan 2024
Response from Sheldon on Feb 11, 2024
We are happy we were able to make your stay a good one.

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Sheldon on Feb 10, 2024
Thank you for your review.

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from SCJ on Mar 2, 2024
Thank you for your review. Could you tell us more

8/10 Good

Rita

Business traveler
Staff was very polite and helpful. Breakfast was wonderful!!
Stayed 1 night in Jan 2024
Response from SCJ on Feb 23, 2024
I are glad you enjoyed your stay

10/10 Excellent

Tamara

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay!
Always welcoming, great people on the desk, rooms are always very clean and comfortable. My only regret is they have put the a coffee pod machine in and I am allergic to coffee and can only drink tea. They used to leave tea bags but guess they have eliminated tea altogether.
Stayed 1 night in Jan 2024
Response from SCJ on Feb 23, 2024
Thank you

4/10 Poor

Whitney

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The water was freezing cold for showers, items were left in our room from previous people staying there (food and drinks in the fridge).
Stayed 1 night in Dec 2023
Response from Sheldon on Feb 10, 2024
I am sorry for our short comings when you stayed with us. I have passed along your comments to out Housekeeping team.

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

sarah-jane

Traveled with family
Excellent front desk staff…Alexis is very pleasant
Stayed 1 night in Dec 2023

8/10 Good

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities
The theme and location was nice.
Stayed 1 night in Dec 2023

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Eduardo, El Paso

Disliked: Staff & service, property conditions & facilities
We staid for four nights, two days we didn't have hot water, we ask the room to be cleaned and they didn't until we ask again. The room is to noisy you can hear all the traffic.
Stayed 4 nights in Nov 2023

8/10 Good

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. All was good except a little noisy from the traffic and neighboring rooms. Not a problem for us.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay
Stayed 1 night in Dec 2023
Response from AGM on Dec 5, 2023
Thank you, we look forward to seeing you again.

6/10 Okay

Molly

Traveled with family
Liked: Cleanliness
Nice rooms. Got our room cleaned at second request
Stayed 4 nights in Nov 2023
Response from AGM on Dec 5, 2023
Good morning thank you for your review. I apologiize that you had to request your room get cleaned twice. Im going to share this review with our team to address the importance of meeting our guests needs.

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 3 nights in Nov 2023
Response from AGM on Dec 5, 2023
Thank you for your review. We hope to see you again soon.

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 1 night in Nov 2023
Response from AGM on Dec 5, 2023
Thank you for your review. We hope to see you again soon.

8/10 Good

Shaney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in too late
Stayed 1 night in Nov 2023
Response from AGM on Dec 5, 2023
Thank you for your review. we hope to see you again soon.

4/10 Poor

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fridge did not work (I asked for one specifically) but was replaced, hair in bathtub, someone's bathing suit left behind in bathroom
Stayed 1 night in Nov 2023
Response from AGM on Dec 5, 2023
I am so sorry we failed to provide you with superior service. I will share this review with the team, to show the importance of not missing these details.

8/10 Good

James

Stayed 1 night in Nov 2023