Exterior

Reviews of Courtyard by Marriott Oklahoma City Downtown

3 out of 5
Courtyard by Marriott Oklahoma City Downtown
2 W Reno Ave, Oklahoma City, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 643 out of 1001 reviews" "
Rating 8 - Good. 190 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Casey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Pool temperature needs to be adjusted. Not quite sure what they mean when they say it’s heated. Water was beyond cold.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Casey, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Kristin Chambless, GM

10/10 Excellent

TONI MORTILLARO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Highly reccomend.
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Jason, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Kristin Chambless, GM

10/10 Excellent

Brian, EL Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Dear Brian, We are thrilled you loved your stay! Thank you for the review, and please visit us again. Best, Kristin Chambless, GM

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this hotel is very convenient to the areas we want to go
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Katie, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Courtyard. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Kristin Chambless, GM

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So convenient to everything downtown and great restaurants within a few blocks
Stayed 3 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Thomas, We are glad to hear from you and are happy to know that our location was suitable for your trip while you were visiting our wonderful city. We are grateful for your kind review and would like to request you to consider us again if you happen to return to our area. Best, Kristin Chambless, GM

6/10 Okay

Nicholas, Rockport

Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Nicholas, Thank you for choosing us. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Kristin Chambless, GM

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristin Chambless on Apr 12, 2024
John, Thank you for staying with us and for taking the time to review our hotel. We appreciate the 5/5 score and look forward to potentially serving you again in the future. Regards,

4/10 Poor

Lora Meierhoffer

Disliked: Amenities, property conditions & facilities
The desk check in went smoothly but the gentleman acted like he didn’t like his job much. The hotel is dated. The lock inside my room was broken. Thermostat didn’t work so you had to use an antiquated wall fan. The shower was very slippery Hats off to the two women working breakfast. They were most kind and accommodating. Breakfast was great. That alone saved my experience
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Dear Lora Meierhoffer, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Kristin Chambless, GM

6/10 Okay

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Clean, safe area of town. Not sure why I was charged over $50.00/day for extra charges when we are self-parked. Other than no one explaining why I was charged an extra $100.00 when nothing was charged to the room. Front staff said, "My charges would be removed". They were not. Honesty is a problem at this hotel.
Stayed 2 nights in Mar 2024
Response from GM on Mar 29, 2024
Dear Michael, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Kristin Chambless, GM

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, I messaged the hotel about a week prior to our stay to make a special request for my son’s birthday. Not only was the room perfect but there was a birthday bag set with goodies and a card (I believe Zara is to thank for that.) Room was exactly as expected and felt very clean. My kids were impressed by the shower 😆 I requested a room specifically with a balcony with a view of the city that the kids would appreciate, and they exceeded my expectation. The kids ran out to the balcony to point at the train going by. Some people may be bothered by the train being right there but I never noticed it with our door closed. We enjoyed it being there! ☺️ one block with a walk under the bridge and you’re in Bricktown. Easy walk, access to the city’s trolly system or an ample amount of ride sharing options available. We ended Thursday evening with a swim in the pool! It’s lit up blue which the kids enjoyed, saltwater and indoors. There’s a nice patio right outside. Friday we woke up, walked to breakfast, drove out to the science museum, zoo. Then came back for lunch and a nap, went back out to shop and ended our day at Celebration Station. To say we slept well is an understatement 😂 Breakfast was great with loads of options, kid friendly ones too. We always love a waffle maker. Karen and others were available and super friendly. Definitely will want to stay there next time we’re in town.
Response from GM on Mar 26, 2024
Dear Alexis, Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations and location. I will be certain to share your comments with our staff who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon! Best, Kristin Chambless, GM

10/10 Excellent

Cristy, Amarillo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything!! Awesome all the way around!!
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Dear Cristy, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Courtyard. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Kristin Chambless, GM

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for any concert in downtown OKC
Stayed 1 night in Jan 2024
Response from GM on Mar 22, 2024
Dear Summer, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Kristin Chambless GM

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Dear Jason, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Kristin Chambless, GM

8/10 Good

Steven

Stayed 2 nights in Mar 2024
Response from Kristin Chambless on Apr 12, 2024
Steven, Thank you for choosing our hotel and taking the time to review our hotel. Please come back and see us again! Regards,

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristin Chambless on Mar 18, 2024
Mario, Thank you for staying with us and for taking the time to review our hotel. I am happy to hear that you enjoyed your stay and appreciate the 5/5 review. Please come back and see us again soon! Regards,

10/10 Excellent

Lance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear Lance, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Kristin Chambless GM

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything!!!
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Dear Erica, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Kristin Chambless GM

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this property and this is my second time staying there. I come for Oklahoma City Thunder games and it’s right next door!! So convenient.
Stayed 3 nights in Mar 2024
Response from Kristin Chambless on Mar 15, 2024
Brenda, Thank you!! It is great to hear that you enjoy our hotel and the convenience to the Paycom Arena. We look forward to serving you again soon! Regards,

10/10 Excellent

Larry

Perfect stay close to paycom
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Larry, We are thrilled that we provided you with a perfect stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Kristin Chambless GM

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location adjacent to so many attractions while still somehow quiet in the rooms. Wet clean and friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from Kristin Chambless on Mar 12, 2024
Rachel, I am so happy to hear that you enjoyed your stay and had a great experience. Come back and see us again soon. Regards,

10/10 Excellent

Amber, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a Thunder game.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Amber, It is wonderful to hear that you enjoyed your stay and our perfect location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best, Kristin Chambless GM

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Dynamic! Acrobatic!
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Dear Taylor, Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back! Best, Kristin Chambless GM

6/10 Okay

JEREMY

Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear JEREMY, We appreciate your taking the time to review our hotel and hope to host you again. Sincerely, Kristin Chambless, GM

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 2 nights in Mar 2024
Response from GM on Mar 8, 2024
Dear Jimmy, Thank you for being our valued guest and for your generous rating! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Kristin Chambless GM

10/10 Excellent

Toryanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear Toryanna, Thank you for sharing your review. I am delighted you enjoyed your stay, and I sincerely appreciate you noting our high cleanliness standards! It was a pleasure to host you; we can’t wait to welcome you again. Best, Kristin Chambless GM

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is they arent up front about it costing another $23 just to park in their parking garage!
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Dear Valerie, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best, Kristin Chambless GM

10/10 Excellent

Casey

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Casey, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Kristin Chambless, GM

4/10 Poor

Maggie

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The elevators did not work and there was limited access to stairwells. The hotel was significantly busy which made getting to/from our hotel room to the lobby very inconvenient. I have never had to wait 20 minutes for an elevator before. The stairs were also not available for guest use, which I believe poses a significant safety threat. Lastly, the hotel was overbooked and I did not even stay in the room I had booked. Would not recommend.
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Maggie, We apologize for the inconvenience caused due to the extended wait time to access the elevator, which was caused by an unforeseen maintenance issue, and for the room type that you were assigned. We always strive to provide every guest with a comfortable stay, and it seems like we fell short in your case. We appreciate your honest feedback and will use it to improve our services. We hope to have the opportunity to make it up to you and see you again on your next visit. Sincerely, Kristin Chambless GM

10/10 Excellent

ANTHONY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lovevstatung here when we are in OKC for a Thunder game! Only steps away from PayCom Center! Valet parking is awesome and super fast!
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear ANTHONY, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad our hotel was a great backdrop for your visit to a Thunder game, and our staff continues to exceed your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Kristin Chambless GM

10/10 Excellent

Harriet

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Harriet, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Kristin Chambless GM

2/10 Terrible

Dustin

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Ridiculously noisy fridge didn’t work had to pay 20 dollars a person for breakfast even though payed 200 dollars for a room still had to pay another 25 to park in there garage that wasn’t even valet heat and air in room was all over the place couldn’t find a happy medium either too hot or too cold will never stay again
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Dustin, I want to thank you for taking the time to write a review and for choosing our business. I deeply apologize for falling short of your expectations. We value your comfort and satisfaction, and I assure you that your comments will be shared with the staff to help us improve. We hope you will consider visiting us again in the future, as we are committed to providing the best possible experience for our guests. Sincerely, Kristin Chambless GM

10/10 Excellent

Carianne

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice.
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Carianne, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our accommodations were the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Kristin Chambless GM

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Main road outside is noisy. Bring a fan or sound machine. Otherwise, great hotel.
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Dear Jamie, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Kristin Chambless GM

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for a little nights get away.
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
Dear Emily, We love to hear your stay with us was perfect; thanks for making our day! It was a pleasure to host you; we can't wait to welcome you again. Best, Kristin Chambless GM

4/10 Poor

David

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on Feb 17, 2024
Dear David, Thank you for choosing us, and we apologize if your stay did not meet your expectations. Hosting you was a pleasure, and we aim to make your next stay more enjoyable. Sincerely, Kristin Chambless GM

4/10 Poor

Robert

Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Dear Robert,We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way. Sincerely,Kristin ChamblessGeneral Manager

10/10 Excellent

Derrik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, no complaints.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Derrik, We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon. Best, Kristin Chambless GM

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Did have to wait awhile on the elevator since one was down but definitely not a deal breaker.
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear April, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Kristin Chambless GM

10/10 Excellent

Jeffery

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a Thunder game!
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear Jeffery, We are delighted to hear from you and to know that our location was perfect for your trip while attending a Thunder game. Your kind review is much appreciated, and we hope that you will consider us again if you ever return to Oklahoma City. Best, Kristin Chambless GM

10/10 Excellent

Amanda

Traveled with family
This is a very nice property. Clean and well-maintained. The staff was very accommodating. My only complaint would be that the rooms have small refrigerators, but no microwave and that would be very useful to have. I was otherwise very happy with our stay.
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear Amanda, Thank you for taking the time to write a review. I am pleased to hear that you enjoyed your stay. We appreciate your compliments as they help us understand what we are doing well, and we also appreciate your recommendations for areas of improvement. Your review is valuable to us because it helps us monitor and improve our guest experience. Thank you again, and we hope to welcome you back soon. Best, Kristin Chambless GM

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jan 2024
Response from GM on Feb 6, 2024
Dear Robert, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Kristin Chambless GM

8/10 Good

Kira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and super convenient parking. We could walk to our restaurants and venue across the street. Loved that it was clean and quiet. Only one elevator in service so we had to wait a LOT when going to/from our room that was on the 8th floor. Always a line going up and waited a long time to go down as well.
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Kira, Although there were some flaws, I am pleased to hear that you enjoyed your stay. Thank you for taking the time to share your positive feedback with other potential travelers and us. We hope you will consider returning for an even better experience next time. Best, Kristin Chambless GM

8/10 Good

Damitoin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was located right next to the brickyard area which was perfect for my meetings and restaurant options.
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear Damitoin, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Kristin Chambless GM

10/10 Excellent

Ragan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic property. It’s on the property of the Paycom Center and across from the Brickyard area. It’s clean, new and perfectly suitable.
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear Ragan, It's great to hear that you had a comfortable stay! We appreciate you taking the time to share your experience and let other travelers know about our high cleanliness standards and the convenience of our location! On behalf of our entire staff, thank you for choosing us, and we look forward to welcoming you back on your next visit!Best, Kristin Chambless GM

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for en event at the Paycom center. Couldn’t have been better being able to walk across the side walk to the hotel. Rooms were super nice. Breakfast buffet was great. Staff was super friendly.
Stayed 1 night in Jan 2024
Response from GM on Jan 28, 2024
Dear Michael, It's great to hear you had a comfortable stay! We appreciate you taking the time to share your experience and let other travelers know about the convenience of our location, the comfort of our accommodations, and the sincere hospitality of our team! On behalf of our entire staff, thank you for choosing us, and we look forward to welcoming you back on your next visit! Best, Kristin Chambless GM

10/10 Excellent

Lance

Business traveler
Best for Thunder Games!
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Lance, Thank you for choosing to stay with us while attending a Thunder game and for singing our high praises. We appreciate your kind rating and look forward to your return. Best, Kristin Chambless General Manager

10/10 Excellent

Donald

Very good service
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Donald, We greatly appreciate your generous rating. It brings us immense joy to know that our team was able to make your stay a positive one. We were delighted to have you as a guest, and we eagerly await the opportunity to welcome you back. Best, Kristin Chambless General Manager

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot be any closer to PayCom!
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Mary, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Kristin Chambless General Manager

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Kelly, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Kristin Chambless General Manager