Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from NW Arkansas

Good location BUT,

Posted Jul 15, 2014
Pros: Location
Cons: Serve breakfast (have area for it) or at least lobby coffee
Location: Penn Square mall, BEVERLY's Pancakes is 2 or 3 miles west, shouldn't be missed. Cheesecake Factory at Penn Square mall
Good location close to Penn Square mall however, GPS couldn't find address. Called and front desk said that was an issue, gave us directions. I think the online info should say that and just mention it is east of Penn Square or next door to Valliance Bank which you can't miss. Room was a bit dark, but clean, bed comfortable. Rooms quiet. Staff was efficient, but stiff friendliness. Pool and hot tub pleasant although hot tub really didn't bubble up. Work out area is tiny, 2 treadmills, elliptical and some weights (very clean though) Only real complaint was no free coffee in lobby or breakfast. Had Starbucks coffee for purchase. Fortunately McDonalds is next door so you can get cheaper coffee there if you want. Btw- housekeeper very friendly and accommodating!
2 out of 5
by A verified traveler from Dallas, Texas

Definitely a disappointment!

Posted Jul 8, 2014
Pros: Very nice lobby.
Cons: See above.
This was a same-day reservation on Expedia, and I suspect they give the worst rooms to those. First, the good: it could be a nice hotel! Modern lobby, good bistro, not run down. Now the bad: when we got to our room, the A/C was left off, and it was sweltering. After turning on the A/C, it took until about 2:00 am to get comfortable. The drain in the bath/shower barely drained at all, and left me standing in ankle deep water by the end of a shower. The elevator door kept reopening while closing. The fitness room had the same A/C situation - 85 degrees when I tried to work out! And the pool is just a small wading pool, 3-4 feet deep. I've come to expect MUCH better from a Marriott Courtyard.
Comment from Hotel Management
Jul 10, 2014 by MRK, Hotel Management
Dear Chris, Thank you for taking the time to comment on your recent stay. I sincerely apologize for the issues you experienced. I have addressed your concerns with my staff who will be working to improve those areas which were not up to your expectations. We want to offer the best service possible, and feedback from our guests helps us to do that. Again, Chris, thank you for your comments. I hope, in spite of this incident, that you will decide to stay with us again the the future and give us a chance to show you the level of service and commitment you deserve. Sincerely, M Kraemer, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from kansas

Always excellent

Posted Jun 30, 2014
Love the Courtyard Marriott hotels. They are always excellent to stay in!
Comment from Hotel Management
Jul 1, 2014 by MRK, Hotel Management
Dear Juli, Thank you for taking the time to comment about our hotels. Thank you for staying with us. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to lots of activities

Posted May 27, 2014
The hotel was clean and nice. Parking is limited. Near shopping, restaurants and Bricktown.
Comment from Hotel Management
Jun 2, 2014 by MRK, Hotel Management
Thank you for your comments. We appreciate you staying with us and hope to see you again soon! M Kraemer General Manager
5 out of 5
Recommended
for Everyone
by Don from Florence, CO

Stay at hotel

Posted Apr 14, 2014
The only improvement I would suggest is adding more cable TV channels. The overall experience was excellent..
Comment from Hotel Management
Apr 25, 2014 by MRK, Hotel Management
Dear Don, TThank you for your kind remarks. Coincidentally, we are in the process of adding several new channels to our TV lineup. Thank you for staying with us.! M Kraemer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the hospital

Posted Mar 6, 2014
Pros: I like Courtyard Marriotts.
Cons: No
Location: Belle Isle Mall, Penn Square Mall, 10 minuetes Bricktown, The Thunderdome, OKC Thunder. Good resturants.
Great. Staff was very helpful and professional. The hotel was clean. The lobby area had snack bar etc. Beds were comfortable.
Comment from Hotel Management
Apr 10, 2014 by MRK, Hotel Management
We are glad you enjoyed your visit. Thank you for staying with us. We hope to see you again soon! M Kraemer General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to every thing I needed

Posted Feb 24, 2014
I had a nice stay ...and I will definitely be staying there every time I go to okc.
Comment from Hotel Management
Mar 6, 2014
Thank you for your kind remarks. We appreciate you staying with us and look forward to seeing you again soon! MKraemer, General Manager
Comment from Hotel Management
Mar 6, 2014
Dear Anonymous, Many thanks for your great comment. Thank you for staying with us! We hope to see you again soon! MKraemer, General Manager
5 out of 5
Recommended
for Business Travelers
by Hank from Tulsa

Good experience

Posted Feb 17, 2014 on Hotels.com
Staff was helpful. Enjoyed the stay.
Comment from Hotel Management
Jun 14, 2014 by MMRK, Hotel Management
Dear Hank: Thanks for staying with us and your great comments. We look forward to seeing you again. P. Wooten Operations Manager
5 out of 5
Recommended
for Getaway With Friends
by Elaina from Tulsa

wonderful!

Posted Feb 3, 2014 on Hotels.com
Hotel was very nice. Candy, at the front desk, was wonderful and super friendly.
Comment from Hotel Management
Jun 14, 2014 by MMRK, Hotel Management
Dear Elaina, Thank you for your kind remarks. I will ensure that Candy is recognized for her exceptional service. We appreciate you staying with us and hope to see you again soon! MKraemer General Manager
4 out of 5
Recommended
for Everyone
by Bree from oklahoma

Nice hotel.

Posted Jan 10, 2014
Nice and clean, the room was comfortable and didn't feel like an average hotel room.