Exterior

Reviews of Days Inn by Wyndham El Reno

2.5 out of 5
Days Inn by Wyndham El Reno
2712 S Country Club Rd, El Reno, OK

Reviews

7.4

Good

Rating 10 - Excellent. 62 out of 192 reviews" "
Rating 8 - Good. 55 out of 192 reviews" "
Rating 6 - Okay. 42 out of 192 reviews" "
Rating 4 - Poor. 19 out of 192 reviews" "
Rating 2 - Terrible. 14 out of 192 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello William, We appreciate you taking the time to share your experience with us. If you have any specific feedback to help us improve, please contact us directly so we can address any concerns. We hope to welcome you back for a better stay in the future.

8/10 Good

Gerald

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee pot didnt work. Slept well nice folks.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Gerald, We apologize for any inconvenience with the coffee pot. We're glad to hear you enjoyed a comfortable stay and interacted with our friendly staff. Your feedback helps us improve for all guests in the future.

10/10 Excellent

Kenneth

Stayed 4 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Kenneth,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Richard,Thank you for your feedback regarding the cleanliness and comfort of your stay. We strive to provide exceptional experiences for our guests and are pleased to hear that you found your accommodations to be satisfactory. We appreciate your support and hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a truck and and the parking area was PERFECT for it.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Charles,Thank you for sharing your positive experience with our hotel's parking area. We're pleased to hear that it was a perfect fit for your truck. We truly appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Jose,Thank you for choosing to stay with us during your recent visit. We appreciate your positive rating and are thrilled to know that you had a wonderful experience at our hotel. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Chris

Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Chris,Thank you for your 5-star rating! We are delighted to hear that you had a fantastic stay with us. We hope to welcome you back soon for another memorable experience.

10/10 Excellent

Maureen

Traveled with pets
Liked: Staff & service, amenities
Desk guy was helpful and polite.
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hi Maureen,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 12, 2023
Hello Kristy,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Jesse

Traveled with family
The stay was adequate for our purposes, but the hotel was dated and hadn’t been invested in in a long time.
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello Jesse, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Carl

Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Carl, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on Jun 2, 2023
Hello tracey,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Lawrence,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, fast check in, Clerk was vary good & kind
Stayed 1 night in May 2023
Response from Manager on May 9, 2023
Hi Michele,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Hello Richard,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Apr 2023
Response from Manager on Apr 5, 2023
Hello Elizabeth, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value. Comfortable bed(Rm 128). All appliances worked well. Continental breakfast(unknown to us at time of booking) was outstanding--OJ, muffins, cereal, kolaches, egg & cheese mini omelets. Would not only stay here again, but would highly recommend to our friends. Convenient location and well-lit at night.
Stayed 2 nights in Mar 2023
Response from Manager on Apr 4, 2023
Hi Ray,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

DAVID

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Mar 2023
Response from Manager on Mar 30, 2023
Hi David,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Good

Steven

Stayed 1 night in Sep 2022
Response from Manager on Jan 9, 2023
Hello Steven,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Darith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on Sep 12, 2022
Hello Darith, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Fan

Disliked: Amenities
Stayed 1 night in Sep 2022
Response from Manager on Dec 9, 2022
Hello Fan, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Robert

Business traveler
Disliked: Property conditions & facilities
Not up to Days inn's standards.
We didnot stay at this days inn, due to very bad musty damp smell to the room and in two other rooms that was showen to us. My wife has asma very bad and this musty damp smell in these rooms would have set her asma off andwe would have had an emergency room visit if we would have stayed. This days in is not up to all the other days inn's quality that we have stayed in. If someone from corporate head quaters had to stay there they would be ashamed that there name "days inn" is even associated with this particular location. This place does not live up to the standards and quality of the days inn's name sake.
Stayed 1 night in Aug 2022
Response from Manager on Aug 21, 2022
Hello Robert,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 Terrible

Karen

Stayed 1 night in Aug 2022
Response from Manager on Nov 7, 2022
Hello Karen, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Pamela, Las Vegas

Stayed 1 night in Jul 2022
Response from Manager on Oct 17, 2022
Hello Pamela,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
They ripped me off I paid ahead of time and then wouldnt let me check in still have not given me a refund and they over charged my card 3 times
Stayed 1 night in Jun 2022
Response from Manager on Jul 14, 2022
Hello Jennifer, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from Manager on Oct 8, 2022
Hello Mauro,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 5, 2022
Hello Joshua, On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jun 26, 2022
Hello Daniel, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Excellent

Daniel

Stayed 1 night in Jun 2022
Response from Manager on Jun 18, 2022
Hello Daniel, It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Manager on Jun 6, 2022
Hello Bernard, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

10/10 Excellent

Joung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable almost like my home. We will stay again. Thanks.
Stayed 1 night in May 2022
Response from Manager on Jun 10, 2022
Hello Joung, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on Mar 31, 2022
Hello PATRICIA, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Okay

David

Liked: Room comfort
NOT SO VERY GOOD
If check out is 11am, why is housekeeping walking into my room at 8:30am ?? The property is run down and carpet/towels were dirty. I don't know how this hotel rec'd an 8.2 rating.
Stayed 1 night in Mar 2022
Response from Manager on Mar 20, 2022
Hello David, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

6/10 Okay

Jessica Carranza

Stayed 1 night in Mar 2022
Response from Manager on Jun 15, 2022
Hello Jessica Carranza, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Good

Lisa

Liked: Property conditions & facilities, room comfort
It was simple and clean, came in late on a road trip. Towels need updated, very thin, but for the price it was good. For something like this all I ask is for it to be clean and comfortable, it was.
Stayed 1 night in Mar 2022
Response from Manager on Mar 12, 2022
Hello Lisa, We appreciate the time you have taken to bring to our attention your feedback with regards to our towels and price. Please do consider us again on your next visit to the area.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on Mar 13, 2022
Hello Kristin, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Excellent

KIMBERLY

Stayed 1 night in Feb 2022
Response from Manager on May 30, 2022
Hello KIMBERLY, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Bed was very comfortable. Basically a grab and go breakfast, which was ok. The coffee was weak so we ended up stopping and buying some.
Stayed 1 night in Feb 2022
Response from Manager on Feb 26, 2022
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our bed and also our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got stranded due to the weather and they accommodated me. Very helpful and great people!
Stayed 1 night in Feb 2022
Response from Manager on Feb 5, 2022
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2022
Response from Manager on Feb 6, 2022
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Okay

Don

Traveled with family
Liked: Cleanliness, staff & service
For travelers looking for a place on a budget it had what you would expect
Stayed 1 night in Jan 2022
Response from Manager on Jan 9, 2022
Know that your voice is of tremendous importance to us and we value your comments about our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

William

Stayed 1 night in Dec 2021
Response from Manager on Dec 23, 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Manager on Dec 13, 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Okay

Regina

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The trucks running their motors etc starting at 4 am was rough. The breakfast was bad.
Stayed 1 night in Dec 2021
Response from Manager on Dec 7, 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room for a good price
Stayed 1 night in Nov 2021
Response from Manager on Nov 16, 2021
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Needs deep cleaning
The room needs some deep cleaning
Stayed 1 night in Nov 2021
Response from Manager on Nov 9, 2021
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our room. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Nice room and comfy bed! Pleasant and helpful staff. I would stay here again!
Stayed 1 night in Oct 2021
Response from Manager on Oct 30, 2021
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff as well as our bed. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 Okay

Gary

Stayed 1 night in Oct 2021
Response from Manager on Jan 23, 2022
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Okay

cynthia

Traveled with family
Liked: Staff & service
It was clean to a point. However, there were some large crickets in the room. The continental breakfast was very minimal, but at least there was one.
Stayed 1 night in Aug 2021
Response from Manager on Aug 18, 2021
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our breakfast and your comments about our room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Scott

Stayed 1 night in Jul 2021
Response from Manager on Oct 24, 2021
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!