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Reviews of Quality Inn Moore - Oklahoma City

2.5 out of 5
Quality Inn Moore - Oklahoma City
1809 N. Moore Ave., Moore, OK

Reviews

7.0

Good

Rating 10 - Excellent. 81 out of 321 reviews" "
Rating 8 - Good. 98 out of 321 reviews" "
Rating 6 - Okay. 67 out of 321 reviews" "
Rating 4 - Poor. 47 out of 321 reviews" "
Rating 2 - Terrible. 28 out of 321 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Marvin

Disliked: Cleanliness, staff & service, property conditions & facilities
The floor in the bathroom is broken
Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Dear Guest,Thank you for taking the time to give us a review. we appreciate your loyalty and apologize for any disappointment you experienced during your stay. We understand the importance of providing exceptional service and we're sorry to hear that we fell short in meeting your expectations. Enjoy spring.

10/10 Excellent

Raven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying with them for 3 weeks now and enjoyed it the whole time
Stayed 1 night in Feb 2024
Response from Manager on Mar 4, 2024
Thank you for an excellent review. We appreciate the fantastic rating and your kind comments. It was a pleasure serving you and we hope to see you again soon. Please have a wonderful day. Enjoy spring.Sincerely,

10/10 Excellent

Mohammed

Stayed 1 night in Feb 2024
Response from Manager on Mar 4, 2024
Dear Guest,Thank you for taking the time to give us a review. We appreciate the excellent rating and your kind comments. We hope to see you again soon. Please continue to be safe, have a great day and a wonderful week. Enjoy Spring.Sincerely,

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Manager on Mar 4, 2024
Dear Guest,Thank you for taking the time to give us a review. We appreciate the great rating and your kind comments. We hope to see you again. Please continue to be safe, have a great day and enjoy the rest of your week.Sincerely,

4/10 Poor

Ava

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was fecal matter on the towels and mold on the coffee bags.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Dear Guest,Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room towel and coffee was not clean. We are looking into this internally. Have a nice day.Sincerely,

6/10 Okay

SHARON

Traveled with family
Disliked: Cleanliness, property conditions & facilities
BU
Stayed 2 nights in Jan 2024
Response from Manager on Feb 2, 2024
Dear Sharon,Thank you for taking the time to share your experience with us. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. Enjoy you day and we like to see you back.Sincerely,

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Jan 3, 2024
Dear Guest,We appreciate your feedback and apologize for any disappointment you experienced during your stay. We understand the importance of providing exceptional service and we're sorry to hear that we fell short in meeting your expectations. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.Sincerely,

10/10 Excellent

Mary

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about quality inn,the staff the room the easy access too it. Would suggest this place to anyone.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 3, 2023
Dear Guest,Thank you for a fantastic review. We appreciate the really great rating. Have a wonderful holiday weekend. Please stay safe, have a great day and a wonderful week.Sincerely,Manager

4/10 Poor

Don

Traveled with partner
Liked: Property conditions & facilities
We didn't have running hot water in the bathroom vanity. Broken tile in bathroom and loose ones too. The shower didn't work right. Turning on the water and shutting off to go to the shower never shut off and the shower head stream was a small stream. Then bed sheet (top) was very thin and a worn hole in the top edge. The property was very clean and well lighted.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 3, 2023
Dear Guest,Thank you for your response. We sincerely apologize for our amenities. We pass this message to our maintenance department we will fix it. We hope this helps. We hope to better accommodate your needs next time you stay with us. Have a safe and wonderful winter and we hope to see you soon. Sincerely,

10/10 Excellent

Haley

Stayed 1 night in Nov 2023
Response from Manager on Dec 3, 2023
Dear Guest,Thank you for a excellent review. We appreciate the really great scoring. We hope to see you again soon. Have a great day and a wonderful weekend. Happy Holiday.Sincerely,Manager

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
The check in was quick and timely, staff was friendly, room was clean and updated. Very quiet.
Stayed 1 night in Oct 2023
Response from Manager on Dec 3, 2023
Dear Guest,Thank you so much staying with us and recognizing our hard work. That just makes us feel so good about what we do. We appreciate your acknowledgement. Have a safe and Beautiful winter and stay healthy. wehope to see you really soon. Happy Holiday.

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Nov 2, 2023
Dear Guest,we appreciate your feedback and apologize for any disappointment you experienced during your stay. We understand the importance of providing exceptional service and we're sorry to hear that we fell short in meeting your expectations. Stay Safe and enjoy Fall.Sincerely,Manager

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up a day early and I did not have a reservation. They were able to accommodate my earlier than planned arrival. The beds were so very comfortable!!! The sheets were soft! It wasn’t fancy, but it was nice!
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Dear Guest,Thank you for taking the time to give us a review. We appreciate the excellent rating and your kind comments. We hope to see you again soon. Please continue to be safe, have a great day and a wonderful week.Sincerely,

6/10 Okay

Brandi, Longview

Liked: Amenities
Disliked: Staff & service
Comfortable stay. Breakfast was adequate, waffles were good. Shower curtains need to be changed out.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
Dear Guest,Thank you for a fantastic review. We appreciate the excellent ratings and your kind comments about your comfortable stay and you love our breakfast. sorry about little cleaning part. Enjoy rest of the summer.Sincerely,

8/10 Good

Tracie

Stayed 2 nights in Sep 2023
Response from Manager on Nov 2, 2023
Dear Guest,Thank you for a fantastic review. We appreciate the excellent ratings and your kind comments about our hotel. Enjoy Fall.Sincerely,

4/10 Poor

dale

Business traveler, Traveled with pets
Upon check in I was told that they wanted $15 more for my small dog. I asked why there was no mention of the extra fee before I paid for the room. She said Expedia never tells you about extra fees. I know this is a lie because I've booked other rooms through Expedia and after pet friendly it will tell you how much the pet fee is.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Dear Guest, we appreciate your loyalty and apologize for any disappointment you experienced during your stay. It was not lie but I called Expedia after you mention and now we had in Expedia page. We understand the importance of providing exceptional service and we're sorry to hear that we fell short in meeting your expectations. Have a good week.Sincerely,

8/10 Good

GRACE

Liked: Cleanliness, staff & service
Property was a good fit for the price and location.
Stayed 2 nights in Aug 2023
Response from Manager on Oct 3, 2023
Dear Guest,Thank you for an excellent review. We appreciate the fantastic rating and your kind comments about our property and price. We hope to see you again very soon. Please continue to be safe, have a great day and enjoy the rest of your week.Sincerely,

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient. Breakfast could have been better. Not on time and biscuits and gravy were cold.
Stayed 5 nights in Aug 2023
Response from Manager on Sep 6, 2023
Dear Guest:Thank you for staying with us and your comments regarding your stay with us. That means a lot to us. Sorry to hear about breakfast. We will definitely look into this issue. We hope to better accommodate your needs next time you stay with us. We hope to see you really soon.Sincerely,

4/10 Poor

Dustin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tiles in the bathroom were broken and loose. They kept coming out of place. When i got out of the shower barefooted the tile popped up and put a little cut on my foot, noth serious just uncomfortable. The coffee maker was on the bathroom counter, right next to the toilet. The bathroom counter face had what looked like dry blood and old tooth paste on it. Looks like it hasnbeen wiped down in a while. The beds are super hard and uncomfortable.
Stayed 1 night in Aug 2023
Response from Manager on Sep 6, 2023
Dear Guest:Thank you for taking the time to give us your input regarding your stay. We sincerely apologize for all of the inconveniences you had. The problems you had are taken care of and they were wrote down for us. We are sorry that no one apologized for the inconveniences you had. We hope to better accommodate your needs next time you stay with us. Have a safe and wonderful Summer and we hope to see you soon.Sincerely,

6/10 Okay

Paul L.

Traveled with family
Liked: Staff & service, amenities
The bed was firm and very comfortable. The property is aged and tired, but it appears the owners (new?) are working to improve the site. The owners are extremely pleasant and helpful, and were it not for an extremely stained piece of furniture in our room, I would rate the stay higher. I wish the family good luck in updating the hotel. Also, Quality Inns would do well to replace their nasty coffee machines with freshly brewed coffee served in vacuum pots.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Dear Guest,Thank you for an excellent review. We appreciate the fantastic rating and your kind comments about our property and staff. Sorry! for coffee. We hope to see you again very soon. Please continue to be safe, have a great day and enjoy the rest of your week.

10/10 Excellent

Derek

Stayed 1 night in Jul 2023
Response from Manager on Aug 10, 2023
Dear Guest,Thank you for a fantastic review. We appreciate the excellent rating, and we are so happy to hear you had a great experience. We hope to see you again soon. Please continue to be safe, have a great day and enjoy the rest of your summer.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 10, 2023
Dear Guest,Thank you for a fantastic review. We appreciate the really great rating and your kind comments. We look forward to your return. Please have a wonderful Summer and Fall.Sincerely,

6/10 Okay

Roberto

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
Check in was painless and the lady at the front was very amiable and helpful. Room was adequate but not cleaned as we found plastic ware under the desk area and a lot of other debris around the room. Checkout was not as pleasant as the presumed checkout clerk just told me to leave the keys at the desk.
Stayed 1 night in Jul 2023
Response from Manager on Aug 10, 2023
Dear Guest,Thank you for taking the time to give us your input regarding your stay. We sincerely apologize for all of the inconveniences you had. The problems you had are taken care of and they were wrote down for us. We are sorry that no one apologized for the inconveniences you had. We hope to better accommodate your needs next time you stay with us. Have a safe and wonderful Summer and we hope to see you soon.Sincerely,

2/10 Terrible

Suesanna

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay here was awful. The rooms look nothing like the pictures, ceiling above bed looked like it was gonna cave in. The first night we woke up to bed bugs biting us at 2am, went to the front desk and they moved us to another room. The cable in that room didn’t work so my kids were not able to watch tv at all. The air conditioning unit didn’t want to work at times. The next night my daughter got attacked by bed bugs all over her legs.I have pictures and videos of the bugs crawling on the sheets. Our first room smelled like smoke really bad. We will never go back to this place again.
Response from Manager on Aug 10, 2023
Dear Guest,Thank you for taking the time to give us a review. We appreciate your time and feedback. We certainly do apologize for the issue you mentioned, and we will look into it. We have our property serviced monthly and that is not a normal issue for us. We hope everything is ok now. Again, we do apologize. Please continue to be safe, have a great day and a wonderful summer.Sincerely,

4/10 Poor

Valerie

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
most everything out of order. no one at front desk
Stayed 1 night in Jun 2023
Response from Manager on Jun 13, 2023
Thank you for taking the time to give us a review. We appreciate your time and feedback. We certainly do apologize for the issue you mentioned, and we will look into it. We hope everything is ok now. Again, we do apologize. Please continue to be safe, have a great day and a wonderful weekend.Sincerely,

8/10 Good

Twilla, Lawrence

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty decent place
Stayed 2 nights in Apr 2023

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, great place
Stayed 1 night in May 2023
Response from Manager on Jun 13, 2023
Dear Guest,Thank you for an excellent review. We appreciate the fantastic rating and your kind comments about our property and staff. We hope to see you again very soon. Please continue to be safe, have a great day and enjoy the rest of your summer.Sincerely,

10/10 Excellent

Ronnie

Stayed 1 night in May 2023
Response from Manager on Jun 13, 2023
Dear Guest,Thank you for giving us such a fantastic review. We appreciate the excellent rating. Thank you for your loyalty to our brand. We hope to see you again very soon. Please continue to be safe, have a great day and enjoy the wonderful summer.Sincerely,

4/10 Poor

Frances

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good for a short stay
Usb ports by the bed did not work, the lobby computer (there’s only one) did not work, the continental breakfast was meager but the room was clean.
Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Dear Guest,Thank you for taking the time to give us your input regarding your stay. We sincerely apologize for all of the inconveniences you had. The problems you had are taken care of and they were wrote down for us. We hope to better accommodate your needs next time you stay with us. Have a safe and wonderful Summer and we hope to see you soon.Sincerely,General Manager

8/10 Good

George, Owasso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a good hotel.
Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Dear Guest,Thank you for a fantastic review. We appreciate the excellent rating, and we are so happy to hear you had a great experience. We hope to see you again soon. Please continue to be safe, have a great day and enjoy the rest of your weekend.sincerely,

10/10 Excellent

Shane

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
the okc weekend adventure
While staying here the staff are amazing. Some of the most helpful I have ever met at a hotel stay. I will give them props for the pool being right in the view of the service desk. If a person is traveling alone and was walking along the pool falls in and bumps his or head head the service desk can see the issue and call for help. My issue here was the curtains in my room were ripped to shreds. The air for cool air barely worked. I had no water pressure for the bathroom sink at all. It was just a little flow and not a full blast. I found a spot of blood on the floor in the bathroom and even on the bedding. There was also no stopper for the bathroom.
Stayed 2 nights in Apr 2023
Response from Manager on May 3, 2023
Dear Guest,Thank you for taking the time to give us a review. We appreciate your time and feedback. We certainly do apologize for the issue you mentioned, and we will look into it. We have our property serviced monthly and that is not a normal issue for us. We hope everything is ok now. Again, we do apologize. Please continue to be safe, have a great day and a wonderful weekend.Sincerely,

10/10 Excellent

Jacob

Stayed 2 nights in Apr 2023
Response from Manager on Jun 13, 2023
Dear Guest,Thank you for an excellent review. We appreciate the awesome rating and your kind comments about Carlee. We hope to see you again. Please continue to be safe, have a great day and a wonderful weekend.Sincerely,

6/10 Okay

Allison

Stayed 1 night in Mar 2023
Response from Manager on Mar 27, 2023
Dear Guest,Thank you for taking the time to give us a review. We appreciate the good rating, your time and feedback. We hope to better accommodate your needs next time you stay with us. Have a safe and wonderful Summer and we hope to see you soon.Sincerely,

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are friendly and professional. The rooms are clean, pool is operational and also clean. Cant beat it for the price.
Stayed 1 night in Mar 2023
Response from Manager on Mar 27, 2023
Thank you for giving us such a fantastic review. We appreciate the excellent rating and your kind comments about our staff. We are also happy to hear that you like our room and pool. Thank you for your loyalty to our brand. We hope to see you again very soon. Please continue to be safe, have a great day and enjoy the rest of your week.Sincerely

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on May 3, 2023
Dear Guest,Thank you for a fantastic review. We appreciate the excellent rating, and we are so happy to hear you had a great experience. We hope to see you again soon. Please continue to be safe, have a great day and enjoy the rest of your weekend.Sincerely,

10/10 Excellent

Tommy

Stayed 1 night in Feb 2023
Response from Manager on Mar 27, 2023
Dear Guest,Thank you for a fantastic review. We appreciate the excellent rating, and we are so happy to hear you had a great experience. We hope to see you again soon. Please continue to be safe, have a great day and enjoy the rest of your weekend.Sincerely,

10/10 Excellent

Renee

Stayed 1 night in Dec 2022

10/10 Excellent

Danya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was extremely nice and accommodating. She made sure we were well taken care of for our entire stay. And she even gave us recommendations for activities in the area. Overall the hotel was well taken care of and we enjoyed our stay.
Response from Manager on Dec 3, 2022
Dear Guest,Thank you so much for excellent review. We appreciate your time, the really good rating and your kind comments about our staff. All of our employees do their level best to make our guests feel welcomed, comfortable and safe. We hope to see you again soon. Please continue to be safe, have a great day and enjoy the rest of your weekend.Sincerely,Manager

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was very polite and tended to our needs. Good value for the money.
Response from Manager on Dec 3, 2022
Thank you for giving us such a fantastic review. We appreciate the excellent rating and your kind comments about our staff. We are also happy to hear how they made you feel value. Thank you for your loyalty to our brand. We hope to see you again very soon. Please continue to be safe, have a great day and enjoy the rest of your week. Happy Holiday.Sincerely,

8/10 Good

ALICIA

Stayed 1 night in Nov 2022

10/10 Excellent

Dameion

Stayed 1 night in Nov 2022

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Pool wasn’t heated (sign said it was) room was dirty. Curtains ripped and dirty. Very disappointed. Parked out front, there was spilled oil out front from truck earlier, guy was washing the oil all around my truck and my daughter ended up slipping and falling. Could’ve waited til moved the truck
Stayed 1 night in Nov 2022
Response from GM on Dec 3, 2022
Dear Guest:Thank you for taking the time to give us your input regarding your stay. We sincerely apologize for all of the inconveniences you had. The problems you had are taken care of and they were wrote down for us. We hope to better accommodate your needs next time you stay with us. Have a safe and wonderful winter and we hope to see you soon. Happy Holiday.Sincerely,General Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Roberto

Stayed 3 nights in Oct 2022

4/10 Poor

Carlos

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property lacked proper maintenance. The curtains were old and raggedy, there were noticeable stains on furniture and a few visible ants as well.
Stayed 1 night in Oct 2022
Response from Manager on Oct 24, 2022
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

richards

Liked: Cleanliness
Disliked: Staff & service, amenities
the person was so rude try to ask some thing he did not have time for me i will never go back i went for a nice trip cause monday was 52 years we got married my husband pass away 10 years went there cause i was sad need a break from life for awhile never go back now i more up set
Stayed 4 nights in Aug 2022
Response from Manager on Aug 30, 2022
Dear Guest,Sorry! for inconvenience during your stay. Sorry for your loss. We will look this issue and take a action. Have a good day.sincerely,

10/10 Excellent

Jacque

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on Aug 30, 2022
Dear Guest,Thank you so much for your kind review. Have a good day.Sincerely,

10/10 Excellent

Jacque

Business traveler
Stayed 2 nights in Jul 2022
Response from Manager on Aug 4, 2022
Dear Guest, Thank you so much for excellent review. we will see you soon. Have a great day.

6/10 Okay

Kim, Green Bay

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very helpful staff. Comfortable bed. Hotel itself very dated and carpet stained and old. Poor paint job in the room.
Stayed 1 night in Jul 2022
Response from Manager on Aug 4, 2022
Dear Guest, Thank you for good review. Have a wonderful Summer.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel located so you can easily access the freeway. Close to the places we like to go to.
Stayed 3 nights in Jul 2022
Response from Manager on Jul 23, 2022
Dear Guest, Thank you so much for excellent review. we like to see you back. Have a wonderful summer. Sincerely, Manager