Ratings based on 286 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2014
We only stayed one night on our way back home from the west. The room was very comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
Nice hotel my kids love it. And they have a awesome breakfast:)
4 out of 5
Recommended
for Everyone
by Jerome from Houston, TX

Posted Jun 2, 2014
Staff is nice and hotel is clean. What else to ask for?
3 out of 5
Recommended
for Everyone
by Stan from Alexandria, VA

Top-notch staff; poor bedding

Posted May 6, 2014
Hotel staff members were uniformly courteous, efficient and friendly; one could not ask more of them. Room was cleaned meticulously every one of my four days. Complimentary breakfast was outstanding. But my bed was terrible. During every night back and shoulder pain awakened me repeatedly. Getting up each day was actually something to look forward to because a hot shower awaited to provide relief.Still, I was exhausted the whole time. It's true my lower back and shoulders are pampered at home -- on a TempurPedic mattress and platform. So I'll ask a question I've had for a long time: Why don't better hotel chains provide really good beds? That alone would earn customer loyalty more than any other improvement else I can imagine. Thank you for listening....
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2014
It was wonderful. The room, breakfast, the food and drinks in the evening were all very good.
5 out of 5
Recommended
for Everyone
by A verified traveler from okc. ok.

Beautiful & relaxing

Posted Apr 7, 2014
It was quiet & everyone was friendly even they customers as well. The breakfast was great ,we had many selection of food. My children love the pool u can swim all day if u want. I would defend ly come back.
5 out of 5
Recommended
for Everyone
by Adrienne

Great location

Posted Mar 31, 2014
They are located in the middle of everything! Close to surrounding malls and outlet as well as many great restaurants and activities! Great place to stay and lovely employees.
2 out of 5
by A verified traveler

Changes or cancellation cost big

Posted Feb 1, 2014
If you book through expedia do not expect to be able to change or cancel your reservation even a week in advance I was charge for the entire amount. Other than the complete inflexibility the hotel is nice. I believe that it is mainly due to the relationship with expedia not exactly sure why.
4 out of 5
Recommended
by Dana from Tulsa

Very nice hotel, conveniently located

Posted Jan 30, 2014 on Hotels.com
Enjoyed the happy hour snacks and beverages as well as a very nice breakfast. Kids really loved the pool. The layout of the lobby area is a little odd - lots of stairs in random places - but it was a lovely place to stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

The 3rd day, the maid forgot to clean the room.

Posted Jan 28, 2014
Pros: all the Embassy extras, breakfast, happy hour, indoor pool for the kiddos, and cleanliness.
Cons: Nothing comes to mind, I think my incident was probably isolated.
Location: Lots of places to eat, close to the convention center with easy access to the interstate.
I loved staying here, as I always love staying at the Embassy. The first 2 days were wonderful! ~ But the 3rd day, we got in very late and it looked like the maid started to clean the room, then forgot halfway thru. The cleaning supplies were left in our room as evidence. Being as how it was very late at night, it was a bit unpleasant to have to ask for towels from the front desk.... and when I told him that I thought the maid only cleaned half the room, he kind of acted like I was crazy. Nonetheless, I still love staying at Embassy and I will stay again.