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Reviews of Holiday Inn Express & Suites Oklahoma City North, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Oklahoma City North, an IHG Hotel
12013 Holland, Oklahoma City, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Justin, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and property are really great, perfect for a night stay.
Stayed 1 night in Apr 2024
Response from GM John on Apr 16, 2024
Thank you Justin for the 5 out of 5 rating!! We look forward to having you back!

2/10 Terrible

Natosha

Stayed 2 nights in Apr 2024
Response from KJ on Apr 17, 2024
NatoshaSorry to hear about your issue. We do charge the first night and the rest will be refunded. Without any communication before 6pm on day before arrival you can NOT get a FULL REFUND. You are considered a no show and will be charged one night. You were aware of this when making reservation. Sorry nothing else we can do for you.Thank You,Kelly

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The front desk staff was awesome.
Stayed 1 night in Apr 2024
Response from GM John on Apr 16, 2024
Thank you Mallory!! We do have a great staff here!!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a newly renovated room, it was nice and clean. The lady at the front desk was very nice and helpful.
Stayed 1 night in Apr 2024
Response from GM John on Apr 8, 2024
Thank you Mary for the 5 out of 5 rating!

10/10 Excellent

Manuel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should improve the breakfast.
Stayed 2 nights in Mar 2024
Response from GM John on Apr 8, 2024
Thank you Manuel for the 5 out of 5 rating! We appreciate your feedback!

10/10 Excellent

Johnny, pinehill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast, friendly staff
Stayed 1 night in Mar 2024
Response from GM John on Apr 8, 2024
Thank you Johnny for the 5 out of 5 rating!

10/10 Excellent

Blake

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our family of 5 the stay was above Par. Even with renovations they still kept the Hotel very clean. Staff was very helpful and nice for anything you need. The breakfast was convenient and great even the little pancake machine. The pool for my family was a plus loved it, clean, and warm. Thank you Holiday Inn ill be coming back again.
Stayed 4 nights in Mar 2024
Response from GM John on Mar 26, 2024
Thank you Blake for the 5 out of 5 rating!!

6/10 Okay

Rebecca

Stayed 1 night in Mar 2024
Response from GM John on Apr 16, 2024
Thank you Rebecca for taking the time to review us ...

4/10 Poor

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
There was construction going on and the indoor pool was nasty, which is sad because my granddaughter loves to swim. The food was just okay and the guy behind the counter was unpleasant.
Stayed 2 nights in Mar 2024
Response from GM John on Mar 23, 2024
Heidi - I apologize that we did not provide the accommodations you were expecting due to the renovations, our pool, and service at our front desk. I appreciate you providing this valuable feedback and will share this with our team.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing
Stayed 2 nights in Mar 2024
Response from GM John on Mar 17, 2024
Brittany - thank you for the 5 out of 5! We look forward to accommodating you again when in the area!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM John on Mar 15, 2024
Thank you Shelly for the 5 out of 5!!

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very friendly.
Stayed 1 night in Mar 2024
Response from GM John on Mar 15, 2024
Thank you Charlene for the 5 out of 5!!

10/10 Excellent

DAVID

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place. Clean and modern and quiet. Excellent breakfast too!
Stayed 1 night in Mar 2024
Response from GM John on Mar 11, 2024
Thank you David for the 5 out of 5 rating!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM John on Mar 8, 2024
Jessica thank your for the 5 out of 5!! We appreciate you taking the time to review our property!

10/10 Excellent

Toddshala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean ,the pool was fun and breakfast was a lot to choose from and it was good!My son had his party here and wanted to swim.We are satisfied with our stay and my son was so happy!Thank you!
Stayed 1 night in Feb 2024
Response from GM John on Feb 26, 2024
Thank you Toddshala for taking the time to review us - we appreciate your business and the 5 out of 5!

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with a comfortable bed, TV, fridge, microwave. Shower water pressure was great and the shower hot, Really nice shampoo and soap dispensers. Nice, thick walls. There was some construction work being done in the hotel, but we did not hear it all all. Just the elevator and hallways were a bit dusty. Good breakfast with several hot options (pancakes, scrambled eggs, sausage, biscuits and gravy) and a nice spread of other food (yogurt, etc), however the juice machine was not working the two mornings that we stayed here, and there was not alternative offered (a sign stated that there were juice boxes in the fridge, but they were out, both mornings), and no water available at all. Limited selection of tea bags (there was only one caffeinated tea bag left both mornings). Pool was warm but there was no hot tub. There were plenty of towels in the pool room. We didn't end up using the fitness center but it looked nice.
Stayed 2 nights in Feb 2024
Response from KJ on Feb 21, 2024
Jennifer, Thank you for the feedback. We like to see what our guest think about their stay with us here at Holiday Inn Express North. Glad to hear you enjoyed breakfast, yes we do have a number of things to choice from and sounds like you got to enjoy the pool as well. That's great. Thank you for stay with us. We hope to see you back soon so you can see our improvements we are making. Again thank you, Kelly

10/10 Excellent

Mallorie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property.
Stayed 1 night in Jan 2024
Response from GM John on Feb 19, 2024
Mallorie - thank you for the 5 out of 5! We look forward to your return, when in the area!

8/10 Good

Anthony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel was located great for our visit, safe and had a nice breakfast. They are remodeling so some areas were in a state of repair.
Stayed 1 night in Feb 2024
Response from GM John on Feb 12, 2024
Anthony - thank you for your review and for taking the time to let us know how we are doing!

4/10 Poor

Shirley

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM John on Feb 10, 2024
Shirley - thank you for taking the time to review the hotel - hope to get a 5 out of 5 rating next time ......

10/10 Excellent

Brett

Stayed 1 night in Jan 2024
Response from GM John on Feb 8, 2024
Brett - thank you for the "5 out of 5"!!

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM John on Jan 14, 2024
Thank you for the "10" - thank you for taking the time to do so!

10/10 Excellent

Vera

Stayed 1 night in Jan 2024
Response from KJ on Jan 10, 2024
Vera, Thank you for the feedback on your stay with us. So glad that you enjoyed your stay with us. Looking forward to your return. Again Thank You, Kelly

8/10 Good

Katherine

Stayed 1 night in Dec 2023
Response from Kj on Jan 10, 2024
Katherine, Thank you for reaching out to us about your stay. It is a very helpful tool for us to see how we are doing and where we may need to improve. Again Thank You, Kelly

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We decided on this location for the pool, but the pool room was very cold and the pool was cold and discolored. Room was fine, breakfast was good, staff were great.
Stayed 1 night in Dec 2023
Response from GM John on Jan 1, 2024
Thank you for staying with us and taking the time to review our hotel - we look forward to seeing you again!

10/10 Excellent

Samuel

Stayed 2 nights in Dec 2023
Response from GM John on Jan 14, 2024
We appreciate the 5 out of 5 rating!

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KJ on Dec 18, 2023
Leslie, Thank you for the feedback. It is most helpful for us to see where we may need improving. Glad you enjoyed your stay with us. Thank You, Kelly

10/10 Excellent

Timothy, Alexandria

Traveled with pets
Check in was good. The staff was friendly and helpful. The room was spacious, clean and quiet. It took awhile to get the water warm for a shower though. That seemed like a terrible waste of water. All in all it was a good experience.
Stayed 1 night in Dec 2023
Response from KJ on Dec 18, 2023
Timothy, Thanks for the feedback. Its very helpful for us to see where we may need improving. Glad to hear you enjoyed your stay with us. Hope to see you back here in the near future. Again Thank you, Kelly

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff.
Stayed 1 night in Dec 2023
Response from GM John on Dec 13, 2023
David - we love those 10's! Thank you for taking the time to provide a review of the hotel. We look forward to your return when in the area!

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from KJ on Jan 2, 2024
Thank you for the feedback. We are happy to see that you enjoyed your stay with us. We look forward to your next visit with us here at Holiday Inn Express North. Again Thank You, Kelly

8/10 Good

G Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Response from KJ on Jan 10, 2024
G Paul, Thank you for your feedback. Its a great way for us to see how we are doing. We look forward to your next visit with us. Thank You, Kelly

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM John on Dec 13, 2023
Maria - thank you for taking the time to review our property. We look forward to hosting you again, when in our area, thanks again!

8/10 Good

Cory

Stayed 4 nights in Dec 2023
Response from KJ on Dec 29, 2023
Cory, Thank you for your feedback. Have a great New Year. Thank You again, Kelly

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KJ on Dec 5, 2023
Thank you for the feedback.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean
Stayed 2 nights in Nov 2023
Response from KJ on Dec 5, 2023
Rosa, Thank you for taking the time to leave us a good review. So glad you enjoyed your stay with us. We hope to see you again in the near future. Have a wonderful Holiday Season. Thank You, Kelly

8/10 Good

Cathy

Stayed 1 night in Nov 2023
Response from GM John on Dec 13, 2023
Cathy - we appreciate you staying with us and reviewing our hotel. We hope you will return when in the area again!

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay clean rooms and the best breakfast for a hotel was great
Stayed 1 night in Nov 2023
Response from KJ on Nov 29, 2023
David, Thank you for the great feedback. We are so glad you enjoyed your stay with us. hope to see you back in the near future. Have a wonderful Holiday Season. Thank You, Kelly

4/10 Poor

Shanturia

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was nice, property was just In need of a refresh. Pool seemed dirty
Stayed 1 night in Nov 2023
Response from KJ on Nov 27, 2023
Shanturia, Thank you for your feedback. We are excited to say we are getting a remodel the end of this year. We hope you come back again so you can see the improvements. We wish you and your family a very Merry Christmas and a Happy New Year! Thank You, Kelly

10/10 Excellent

Aurora

Stayed 1 night in Nov 2023
Response from GM John on Dec 13, 2023
Aurora - thanks for the "5" and for taking the time to let us know how we are doing.

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from GM John on Nov 21, 2023
Ronald - thank you for taking the time to review our hotel, as we appreciate your business and look forward to having you stay again.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and very clean. Beds were comfortable, both firm and soft pillows were provided, and shower was particularly relaxing. Maybe even bwtter than my shower at home! LOVED the diabetic/keto options at breakfast and the breakfast attendant was wonderful. Very clean!!
Stayed 1 night in Nov 2023
Response from GM John on Nov 21, 2023
Thank you, Nicole, for the great review! We look forward to seeing you again!

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Nov 2023
Response from KJ on Nov 14, 2023
Thank you for taking the time to leave us a review. It is a great tool for us to see where we may need to improve.

8/10 Good

lynn, spring

Traveled with partner
Please include bar soap. I’m not even sure it was soap in the bottles in the shower. And that doesn’t work when you’re taking a bath.
Stayed 1 night in Nov 2023
Response from GM John on Nov 8, 2023
Lynn - thank you for taking the time to review your stay. We do have bar soap available upon request. We do provide Shampoo, conditioner, and body wash in our showers. Thank you again ....

10/10 Excellent

Ever

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Parking lot bright at night. Pet friendly. Good Breakfast. Buffet always has plenty of food
Stayed 2 nights in Nov 2023
Response from KJ on Nov 6, 2023
Thank you. We are so glad you enjoyed your stay with us. Hope to see you again in the future.

8/10 Good

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price. Was very loud, positioned behind a truck stop/repair shop.
Stayed 1 night in Nov 2023
Response from KJ on Nov 6, 2023
Thank you for the feedback. Sorry to hear that the noise was a problem. That is NOT the normal around here. There is always someone at the front desk. Hopefully you did notify them so we could have a chance to make things better. If we do not know we can not make it better. Hope you have a blessed day

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very easy to find
Stayed 1 night in Nov 2023
Response from KJ on Nov 6, 2023
Thank you. We are glad you enjoyed your stay with us here at Holiday Inn Express North in OKC .

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023
Response from GM John on Oct 31, 2023
Thanks for the 10 Sandra and for taking the time to review us! We hope to see you soon, again thanks!

8/10 Good

Stefanie R.

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from GM John on Oct 31, 2023
Stefanie - eights are great! Thank you for taking the time to review us!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Oct 2023
Response from KJ on Oct 31, 2023
Thank you. Glad you enjoyed your stay with us. Thanks again, Kelly

8/10 Good

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff had a horrible attitude even though i showed the receipt of proof for my payment full via Expedia online. He was demanding me to pay $ to receive the key to go to the room. U already paid fully and why did i pay extra $? I didnt have a choice by paying $ because He gave me awful looks and attitude while i was so exhausted from trip from the memorial service. I didnt appreciate it.
Response from GM John on Oct 31, 2023
Lisa - I assume you're discussing the incidental authorization we place on your form of payment, when checking into the hotel. It is released at checkout and eventually falls off your CC balance. It appears we didn't explain that well at check-in and failed at providing a good arrival experience - I apologize on behalf of the hotel.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Overall, the stay was average not exceptional like most Holiday Inns I have stayed at. Room wasn’t “dirty” but did lack the details to cleanliness like soap scum and dirt packed in around the door frames is not the quantity expected and seen at other locations. Beds ok and not a bad hot breakfast.
Stayed 1 night in Oct 2023
Response from GM John on Oct 31, 2023
Eights are Great! Tens are better and it looks like we fell short of your expectations and for that I apologize on behalf of the hotel and staff. We're glad you enjoyed the breakfast!