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Reviews of Homewood Suites by Hilton Oklahoma City - Bricktown, OK

3 out of 5
Homewood Suites by Hilton Oklahoma City - Bricktown, OK
328 Sheridan Avenue, Oklahoma City, OK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used it for a stopover. Great location.
Stayed 1 night in Mar 2024
Response from Gracie M. on Apr 7, 2024
Thank you for your feedback!

10/10 Excellent

ALANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and very reasonably priced for all that was included. Hotel valet worth it and staff extremely friendly and genuine
Stayed 1 night in Apr 2024
Response from Gracie M. on Apr 6, 2024
We appreciate your feedback!

10/10 Excellent

Allen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. In a nice location especially if your into night clubs. One problem for some maybe the music from the night clubs at night.
Stayed 1 night in Mar 2024
Response from Cesar Reyes on Apr 1, 2024
Thank you for the amazing review, Allen! We are glad you enjoyed your stay with us. See you next time you are in Oklahoma City.

10/10 Excellent

Kelsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! It was a family friendly property and the valet were top notch. The front desk gave us wonderful recommendations for dinner. The room was clean and quiet and the breakfast was a typical breakfast but delicious and numerous options. There was actually water pressure in the shower. The only con was the amount of chlorine in the pool/hot tub but it didn’t bother our kids. Will def stay again.
Stayed 2 nights in Mar 2024
Response from Veronica R on Mar 26, 2024
Thank you for reaching out to us Kelsey! We are glad you enjoyed your stay with us, please let us know if you have any questions or concerns! We hope to see you again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Gracie M. on Mar 16, 2024
Thank you for your feedback!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely nice and attentive. The room was clean and house keeping was offered when you would like it. The breakfast was good. Convenient for walking around and several good eats close by. Workout room was clean and convenient. We enjoyed the pool and hot tub as well.
Stayed 5 nights in Mar 2024
Response from Gracie M. on Mar 13, 2024
Thank you for your feedback!

6/10 Okay

Terry

Traveled with family
Nice hotel overall. We had a significant wait checking in - after 15 min when I got to the counter Cesar would not let me check in as my husband was parking the car… his name was on our Expedia acct, even though my card was used to book the property. I got my husband on the phone to get his permission but that was still not good enough. So went again to the back of the long line so another 15 min wait…. Whew- got my husbands id though 🙄. The room was listed as sleeping 6 (we were in a 2 q suite) - we returned late in the evening due to an event we were attending and realized there were no blankets for the sleeper bed. My daughter went to the front desk and was told they didnt have any blankets but housekeeping could bring some “later”. I called down to the front desk to see what “later” meant as it was almost midnight and we didn’t want to be waiting hours for the blankets. They did come within 15 minutes - but man, why wouldn’t the front desk be able to give out a couple blankets? Then - the next morning we realize as we are showering there are only 3 towels - in this supposed 6 person suite. We went and tracked our own down from housekeeping but just felt like some of the basics were definitely lacking in our stay. Oh - and the pillows were the worst ice experienced ANYWHERE!! We had two queen beds with 1 large flat as a pancake pillow each and 2 very small flat pancake pillows (like the size of an accent pillow). Breakfast was food, other than very watered-down coffee.
Stayed 1 night in Mar 2024
Response from Gracie M. on Mar 10, 2024
Thank you for your feedback, Terry. We apologize for the lack of amenities and the inconvenience this has caused your family. I could not locate a phone number or email on your reservation. Would you mind reaching out to me at man@raymondteam.com? We would love to make things right for you! Our goal is to make you stay better and brighter!

10/10 Excellent

Travis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect. That’s why we stay here
Stayed 1 night in Mar 2024
Response from veronica on Mar 7, 2024
Hi Travis , Thank you for reaching out to us, we are glad you enjoy staying with us!

6/10 Okay

Doug

Stayed 3 nights in Mar 2024
Response from Gracie M. on Mar 9, 2024
Thank you for your feedback!

10/10 Excellent

matthew, Oaklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Veronica R on Feb 29, 2024
We are glad you enjoyed your stay with us!

6/10 Okay

Randy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Gracie M. on Feb 23, 2024
Thank you for your feedback!

6/10 Okay

Chateece or Cory

Liked: Cleanliness, staff & service
Only negative is the pool was not heated and was too cold for the children to enjoy. Other than that it was an all- around, fantastic stay for our family.
Stayed 2 nights in Feb 2024
Response from Gracie M. on Feb 13, 2024
Thank you for your feedback. We apologize for the pool being an inconvenience but we are glad you enjoyed your stay!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and very helpful- going beyond expected.
Stayed 2 nights in Feb 2024
Response from Veronica R on Feb 6, 2024
Hi Sheryl, thank you for contacting us. I am happy to hear that we met your expectations while you stayed with us. We hope to see you again soon!

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a night club directly across the street was not a pleasant thing. Music so loud until 2 am made getting a good night sleep impossible. For reference, we were even on the 6th floor, a few rooms from the front of the building. Ask for other side of hotel, 10th floor if noise is an issue. That might be better. Other than that this hotel was very well maintained and the staff was super nice.
Stayed 2 nights in Jan 2024
Response from Veronica R on Feb 3, 2024
Hi Beverly, Thank you for contacting us. We apologize for the inconvenience of the noise we hope you give us another opportunity to make it right. If there is anything else, we can do for you please let us know.

6/10 Okay

Krysta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel & staff itself were fantastic! The pool is indoor but definitely not heated and was freezing! Across the street are night clubs, so if you stay on a Friday & Saturday be prepared for EXTREME NOISE, at least where we were on the side by the clubs!! The noise didn’t die down until about 2 am and there were about 15 cops cars lining the street between the hotel and clubs! So if you have kids ask for a room not on the side of the clubs… maybe it will help! Again l, staff and hotel cleanliness was Great! Location… AWFUL!
Response from Veronica R on Feb 3, 2024
Hi Krysta , Thank you for contacting us. We apologize for the inconvenience of the noise we hope you give us another opportunity to make it right. If there is anything else, we can do for you please let us know.

10/10 Excellent

Callee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Veronica R on Feb 3, 2024
Hi Callee, Thank you for contacting us. We are glad we met your needs while you were here! We hope to see you soon!

6/10 Okay

ERNESTO R.

Liked: Amenities
Disliked: Property conditions & facilities
The hotel promotes that provides parking. However it doesn’t mention that you have to pay for it. So the cost is $34 for one night tip for the valet. Around $50 total. And then if you’re looking for an alternative there’s another parking but you have to pay as well.
Stayed 1 night in Jan 2024
Response from Veronica R on Feb 6, 2024
Hi Ernesto, thank you for contacting us. We are sad to hear the parking situation was an issue for you during your stay. If there is anything we can do for you at this time, please let us know!

10/10 Excellent

Romona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being able to walk to locations.
Stayed 7 nights in Dec 2023
Response from Veronica R on Feb 6, 2024
Hi Romona, thank you for contacting us. I am glad to hear that we met your expectations while staying with us. We hope to see you again soon! If there is anything we can do at this time, please let us know.

10/10 Excellent

Travis

Stayed 2 nights in Dec 2023
Response from Veronica R on Feb 3, 2024
Hi Travis, Thank you for contacting us. We are glad we met your needs while you were here! We hope to see you again soon!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Delaney on Feb 6, 2024
Shelly, we are so glad you enjoyed your stay with us! We hope you come visit us again soon!

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Delaney on Feb 6, 2024
Matt, we are so glad you enjoyed your stay with us! We hope you visit OKC again soon!

2/10 Terrible

Tara

Stayed 1 night in Dec 2023
Response from Veronica R on Feb 6, 2024
Hi Tara, Thank you for contacting us. I am sorry to hear that we did not meet your expectations. If there is anything I can at this time for you, please us know. We hope you give us another opportunity to make it right.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

6/10 Okay

Brendon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator situation at check out was a nightmare. There are only 3 elevators for both hotels and there was no service elevator for the housekeeping staff. It took over 20 minutes to be able to get on an elevator that had space to go down. And then stopped at every floor, with a full elevator. In talking to others waiting, it has happened to them before here and not a one time occurrence.
Stayed 2 nights in Dec 2023
Response from Delaney on Feb 6, 2024
Brendon, I am sorry about the poor experience you had with our elevators. I hope you location and other amenities helped make up for the inconvenience. We hope you give us another chance the next time you are in Bricktown.

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking options were not explained and therefore, I spent far more on parking than anticipated.
Stayed 1 night in Nov 2023
Response from Gracie M. on Nov 26, 2023
Thank you for your feedback! We are sorry the parking was an inconvenience. Our goal is to make your stay better and brighter! If something isn't the way you like it, simply let any staff member know.

10/10 Excellent

Sebastian John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with this property. It's close to everything, it's got a pool, and it's got a continental breakfast. The rooms were very clean. No mold in the washrooms and no weird stains on the carpets or sheets. The Hilton is a modestly priced hotel with wonderful standards and amenities.
Stayed 3 nights in Nov 2023
Response from Delaney on Nov 22, 2023
Sebastian, we are so glad you enjoyed your stay with us! We hope you get to come back and visit us in Bricktown again soon!

8/10 Good

Benjamin

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Generally, I liked everything we used, though we were not able to make use of all the amenities because we were out all day at the convention we attended. My only complaint is that the lighting in the bedroom was rather dim and there was no way to increase it when more light was needed.
Stayed 4 nights in Nov 2023
Response from Gracie M. on Nov 21, 2023
Benjamin, thank your for your feedback! I am sorry the lighting a bit inconvenient but we are glad you enjoyed your stay!

8/10 Good

Phoebe

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Gracie M. on Nov 21, 2023
Phoebe, thank you for your feedback!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy checkin. Quiet, and very spacious
Stayed 1 night in Nov 2023
Response from Gracie M. on Nov 19, 2023
Thank you for your feedback. I am glad you enjoyed your stay!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than OK in OKC!
The hotel is clean and in a very good location if you plan on walking around the Bricktown or Downtown area of OKC. The continental breakfast was agreeable, the rooms were spacious, and the bed was very comfortable. I wish that they has an on site self parking option but other than that, it is a very nice hotel and my wife and I very much enjoyed our stay.
Stayed 2 nights in Nov 2023
Response from Gracie M. on Nov 10, 2023
Scott, thank your for your feedback. We are sorry the parking situation was inconvenient but we are so glad you enjoyed Bricktown and our amenities! We hope you decide to stay with us again!

10/10 Excellent

Joseph, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Delaney on Nov 1, 2023
Joseph, we are so glad you enjoyed your stay with us! We hope you come visit again soon!

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gracie M. on Oct 29, 2023
Thank you for your feedback!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the stay
It's a GREAT hotel! The staff is excellent! This is my 2nd time here this year.
Stayed 1 night in Oct 2023
Response from Gracie M. on Oct 29, 2023
Thank you for your feedback! We are glad you enjoyed your stay and we hope you visit again soon!

10/10 Excellent

Breezy

Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Gracie M. on Oct 29, 2023
Thank you for your feedback!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lack of self parking is the only thing that disappointed me about this location. That being said, the parking garage is only about a three to four minutes walk.
Stayed 1 night in Oct 2023
Response from Gracie M. on Oct 27, 2023
Thank you for your feedback. I'm sorry the parking was inconvenient, I hope you still enjoyed your stay with us. We hope you come by again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gracie M. on Oct 21, 2023
Thank you for your feedback.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gracie M. on Oct 22, 2023
Thank you for your feedback.

10/10 Excellent

Shannon Marie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property.....rooms were comfortable....staff were extremely helpful and courteous....the only thing I would recommend is update bed to be a little more comfortable and furniture.
Stayed 1 night in Oct 2023
Response from Gracie M. on Oct 21, 2023
Shannon, thank you for you feedback. We are sorry the bed was not comfortable but we are glad you found our property and staff up to standard! We hope you stay again soon!

10/10 Excellent

Cindy

Stayed 5 nights in Oct 2023
Response from Gracie M. on Oct 21, 2023
Thank you for your feedback.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful. And room was nice and comfy.
Stayed 1 night in Oct 2023
Response from Delaney on Oct 16, 2023
Amber, we are so glad that you enjoyed your stay at our hotel! We hope you come visit us again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff
Stayed 1 night in Oct 2023
Response from Delaney on Oct 16, 2023
Brian, we are so glad you enjoyed your stay with us! We hope you get to come visit us in Bricktown again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gracie M. on Oct 11, 2023
Thank you for your feedback!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting Bricktown in OKC. The web site did not make obvious, or i missed, that there is no free parking. Valet said a 5 minute walk to not use them. Actually more like three. Parking garage versus valet was $20/night. Otherwise, great hotel. New. Roomy. Friendly folks. Sink didn't drain on a Sunday check in. They had maintaince folks available ON A SUNDAY to take care of the issue. Over-all extremely pleased!
Stayed 1 night in Oct 2023
Response from Gracie M. on Oct 5, 2023
Mark, thank you for your feedback. We are sorry there was parking issues during your stay but we are glad you enjoyed bricktown! We hope you stay with us again soon!

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hotel on site parking
Stayed 1 night in Sep 2023
Response from Delaney on Sep 25, 2023
Alan, I am sorry that the parking situation at our hotel was an inconvenience. I am glad that you still enjoyed your stay anyway! We hope you come back to visit Bricktown again soon!

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel in OKC
Good location in the Bricktown area of OKC. A lot of restaurant options within walking distance. The hotel is attached to the Hilton Garden Inn. Has a really nice breakfast and happy hour set up.
Stayed 2 nights in Sep 2023
Response from Gracie M. on Sep 20, 2023
Joe, thank you for your feedback. We are glad you enjoyed Bricktown! We hope you visit us again soon!

8/10 Good

Renee

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My check-in time was for 1500, my group and I didn't arrive until closer to 1515, only to be told that the room wasn't ready yet. We had to wait an additional 45 minutes before we were given a different room that was already clean. We also discovered that the bathroom shevles were dirty and we found food underneath the beds, who knows how long it had been since under the beds was vacuumed.
Stayed 1 night in Sep 2023
Response from Delaney on Sep 19, 2023
Renee, I am so sorry to hear about the cleanliness issues in your room. I am working with out housekeeping team to address your feedback so that this issue does not happen again.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great downtown location, spacious clean rooms
Stayed 1 night in Sep 2023
Response from Delaney on Sep 19, 2023
Nicole, we are so glad you enjoyed your stay with us! We hope you come visit us in Bricktown again soon!

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked staying here, staff was great, friendly and helpful. Just wished parking was a bit more convenient. Yes they have valet, but if you want to park yourself, you have to go down the street a bit for the garage and walk back. Its do-able but wish it was a bit closer :)
Stayed 1 night in Sep 2023
Response from Delaney on Sep 18, 2023
Kelly, we are so glad you enjoyed your stay with us! I'm sorry parking was a hassle. We hope you come back to visit Bricktown again soon!

10/10 Excellent

Jimmy, Disney

Stayed 1 night in Sep 2023
Response from Gracie M. on Oct 7, 2023
Thank you for your feedback!