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Rating 10 - Excellent. 327 out of 727 reviews" "
10 - Excellent
327
Rating 8 - Good. 185 out of 727 reviews" "
8 - Good
185
Rating 6 - Okay. 78 out of 727 reviews" "
6 - Okay
78
Rating 4 - Poor. 71 out of 727 reviews" "
4 - Poor
71
Rating 2 - Terrible. 66 out of 727 reviews" "
2 - Terrible
66
8.2/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Michael
Traveled with partner
Apr 14, 2024
The property was decent I’m pretty pick but I’ll pick this one again.
There was a pizza box in the refrigerator when we arrived. The sink did not drain and we did not even consider sitting on the sofa. It was extremely hard to navigate the cramped bathroom and the shower faucet was installed wrong so it was cold on the hot side and hot on the cold side. The lock on the door didn’t work right so we had to really work to get the deadbolt back in to shut the door when we left. The bed was fine and comfortable, but we definitely won’t be staying here again.
The area is convenient. The carpets need to be replaced as do the showers. The breakfast was really good.
Kimberlee
Stayed 1 night in Feb 2024
Response from Jennifer AGM on Feb 20, 2024
Thank you for taking the time to share this with us. We will working on the issues you stated. I will also be sharing this with the entire team to motivate them to do better and see was the guest sees. Thank you! Jennifer MAGM
Elevator was broken the entire 3 night stay. Beds were comfortable but the pull out bed in couch was nasty and terrible. Bathtub did not drain well at all.
Fast easy check in and out. The sofa springs were saggy, but everything else was very good. Breakfast was good with a wide variety.
Garold
Stayed 1 night in Nov 2023
4/10 Poor
Nikki
Traveled with family
Nov 27, 2023
Disliked: Cleanliness, staff & service
Not sure the sheets were clean.
Bar sink was dirty.
Bathtub was dirty.
Carpet was not vacuumed.
Front desk not present, & had no sense of guests awaiting check in.
No wash cloths were provided.
The key card machine was broken and had to find someone to constantly reopen the room. The hotel was really understaffed. No turn down service or fresh towels given. Had to ask for towels. Coffee maker in room broken.
Staff was friendly . But it was a real inconvenience to travelers.
Service was not the best, but not bad. It was very dirty everywhere could never find anybody at the front desk for Help. They always had a sign up saying they were with someone else.
I didn’t get to stay at the hotel. Got there to check in and was told they could no longer accept my reservation bc they had no hot water due to a gas leak. Receptionist was very nice and trying to be as helpful as she could. She was told by her GM that the GM had personally reached out to two other hotels and had rooms reserved for their guest at a certain rate. When we called the other hotels they said that it was not true and they were completely sold out. When the receptionist working called her GM her GM told her that there was nothing she was going to do and we were on our own and had to figure out how to get our money back and find a new rooms. Majority of hotels in the area were sold out due to soccer tournaments over the weekend so it was a hassle trying to find a room last min. Definitely don’t recommend this hotel bc of the customer service from the GM! Ended up paying for over $300 for 2 rooms at 2 diff hotels and only being able to stay at one of them!
Elevator was broken our entire stay, room was only cleaned once during our 5 night stay. Ice machines broken, needs updating, lots of peeling wallpaper. Breakfast wasn’t good, ran out of coffee. Terrible internet and Wi-Fi and tv channels
The elevator was out of service, which would have been nice to know prior to checking in. Had I know that I would have canceled and found a better location.
This property is poorly maintained. Scuffs on walls, missing hardware, needs painting, bad pool upkeep. Spring hills are usually good places but this one needs attention.
Staff was nice and food was good.
Garbage on the ground outside. 2nd floor stunk of mildew. Housekeeping tended to room only once after I asked. Room had remnants from previous guests. Bathroom in room smelled of mildew. Shower leaked. Water damage around floor and ceiling. Staff were very pleasant.
So wife and I were on business/vaca trip. She wanted to lay out by pool while I worked. Lounge chairs were busted. Manager went and fo bought a lounge chair for her to use. Very helpful and attentive to needs.
We had a very nice stay. It’s a great location and the room was very nice for an extended stay. Our only disappointment was the pool which was poorly maintained and needed cleaning. We would however definitely stay there again.
Martin
Stayed 3 nights in Jul 2023
2/10 Terrible
Robert
Traveled with family
Jul 31, 2023
Liked: Room comfort
Disliked: Cleanliness
Needs a lot of improvement!!
First problem was not getting connecting rooms or at least 2 rooms CLOSE to each other which we requested. Our rooms were on separate floors! This is a 6-story hotel and only one elevator worked at it was pretty inconsistent. The hallway smelled like stale cigarette smoke. The room was pretty clean but did need repairs. The tub/shower was old and there was mildew on the ceiling. The beds were comfortable but we did have to request extra bedding for the sofa bed, which we never got for either room. The pool was awful!!! Algae all over the walls and the water was extremely green! Overall we were very disappointed in this property-not Marriott quality at all! The desk staff were friendly and very understanding of our frustrations.
Robert
Stayed 3 nights in Jul 2023
6/10 Okay
Peter
Traveled with family
Jul 29, 2023
Liked: Room comfort
Disliked: Cleanliness
Not going back
My wife and I came with our son for one night. Overal the stay was ok but for Marriott the standards are poor. The inside is clean and nice and comfortable. The elevators were very scary and didn’t work half the time. If they did made you feel like you are in a death trap. The pool was almost the most disgusting thing I ever seen! Was mucus and spiders eggs with dead bugs all throughout the pool. Some drunk guy outside was hassling us to get in the pool before I told him that’s enough. The room was comfortable but only half the tv stations came they offered. There was more but don’t matter because I’m never going back!
Peter
Stayed 1 night in Jul 2023
6/10 Okay
Steven
Traveled with group
Jul 27, 2023
Disliked: Cleanliness
Screwed in okc
Sign up for king got 2 dbls. Common areas not clean. Room ok. Phone didn’t work. Bad value for price but above Ave breakfast made up for it some. Glad I used a reward. Prolly won’t do this again. Tv only has about 20 channels that work.
Steven
Stayed 1 night in Jul 2023
8/10 Good
Valeria
Jul 16, 2023
Liked: Property conditions & facilities
The hotel was ok for the price. TV internet spotty at best.
The ice machine was empty, The pool was disgusting, The carpet in the hall was dirty and the carpet in our room was dirty . I stepped on something in our room that seemed like dry dog food. Nasty
I did not like the fact that you cannot open the shower on the faucet side. You have to get totally wet up to turn the faucet on. Also, the soap dispenser was empty and when I tried to push the dispenser it fell off the wall. we found 2 different socks in the pull out sofa and there was no extra blanket in the room for the sofa. We just closed the sofa bed up and slept on top of the sofa.