Lobby lounge

Reviews of Renaissance Waterford Oklahoma City Hotel

4 out of 5
Renaissance Waterford Oklahoma City Hotel
6300 Waterford Blvd, Oklahoma City, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1006 reviews" "
Rating 8 - Good. 219 out of 1006 reviews" "
Rating 6 - Okay. 97 out of 1006 reviews" "
Rating 4 - Poor. 65 out of 1006 reviews" "
Rating 2 - Terrible. 45 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kitty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Handicap parking on the left side of the building was a joke. I mean nice wide spaces, but no ramp up to the tall sidewalk. Didn't venture to the other side to see if it was any better. And it was a long walk to the entrance. Bartender's girlfriend (and maybe employee?) made sitting at the bar awkward, spoiling desire to sit and finish my drink. She shared loud options with the bartender and rudely asked me to move down a seat. The other employees I interacted with were very nice. Room was clean. Hotel has a stylish interior.
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 22, 2024
Thank you for sharing your experience with us. We hope you will give us another opportunity to be your choice hotel when visiting OKC.

10/10 Excellent

Lashel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 22, 2024
We hope you give us another opportunity to be your choice hotel when visiting OKC!

10/10 Excellent

Winston

Stayed 1 night in Mar 2024

10/10 Excellent

Lashel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need microwave in rooms
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 22, 2024
We hope you give us another opportunity to be your choice hotel when visiting OKC!

2/10 Terrible

carolyn

Liked: Property conditions & facilities
Disliked: Cleanliness
They could not find reservation
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 22, 2024
Thank you for sharing your experience. We hope you give us another opportunity to be your choice hotel when visiting OKC!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!! Bartender and Night Manager were very helpful and accommodating.
Stayed 1 night in Feb 2024
Response from Guest Service Team on Mar 22, 2024
We hope you give us another opportunity to be your choice hotel when visiting OKC!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Service Team on Feb 29, 2024
We are glad you enjoyed your stay with us.We hope to see you again when visiting OKC!

10/10 Excellent

Andrea

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to visit the Capitol and this was very nice and close to where we needed to be! Will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Guest Service Team on Feb 28, 2024
We will be looking forward to your return to OKC!

2/10 Terrible

Janell

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel checked in drunk people into the room next-door to me at 2:30 in the morning and they were squealing and carrying on and being so loud that I am remote someone from the front desk came up to their room quiet. Also I had a call down to the front desk and ask them to get a hold of them to be quiet and I have been on the wall several times just a lack of awareness for other people and nothing was done. I didn’t even get my room discounted or come for it for the inconvenience but I had and also the toilet was running and the TV was broken.
Response from Guest Service Team on Feb 26, 2024
We sincerely apologize for your negative experience. We hope you will give us another opportunity when visiting OKC.

4/10 Poor

Shevrin

Stayed 1 night in Feb 2024
Response from Guest Service Team on Mar 22, 2024
We hope you give us another opportunity to be your choice hotel when visiting OKC!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay and will recommend and return with my family.
Stayed 2 nights in Feb 2024
Response from Guest Service Team on Feb 15, 2024
We are looking forward to your next visit!

6/10 Okay

William

Stayed 1 night in Jan 2024
Response from Guest Service Team on Mar 22, 2024
We hope you give us another opportunity to be your choice hotel when visiting OKC!

10/10 Excellent

Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in a closed off area,friendly staff and amazing bartender
Stayed 2 nights in Jan 2024
Response from Guest Service Team on Feb 15, 2024
We are looking forward to your next visit!

10/10 Excellent

Salina

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Enjoyed my stay here very much! The location, room and staff were all awesome
Stayed 2 nights in Jan 2024
Response from Guest Service Team on Feb 15, 2024
We are looking forward to your next visit!

10/10 Excellent

Kalyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Team on Feb 15, 2024
We are looking forward to your next visit!

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Almost everything was perfect, just our room wouldn’t get cold enough and there was a off putting smell in the lobby.
Stayed 5 nights in Jan 2024
Response from Guest Service Team on Feb 15, 2024
We hope you will give us another opportunity to be your choice hotel when visiting OKC!

6/10 Okay

Phillip

Stayed 1 night in Jan 2024
Response from Guest Service Team on Feb 15, 2024
We hope you will give us another opportunity to serve you when visiting OKC!

10/10 Excellent

beth

Stayed 1 night in Dec 2023
Response from Guest Service Team on Feb 15, 2024
We are looking forward to your next visit!

10/10 Excellent

Shana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to get away and stay at. The restaurant at the hotel had an amazing cook. Our food was perfect. Definitely recommend the burger. Breakfast was also extremely good. We used the gym and whirlpool spa. Was nice and very relaxing after our workout to enjoy the jets in the whirlpool. We will be coming back.
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Happy New Year Shana! I am so glad to hear about your wonderful stay with us. We look forward to hosting you again soon.-Nate JohnsGeneral Manager

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from Guest Service Team on Feb 15, 2024
We are looking forward to your next visit!

8/10 Good

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Comfortable, and Centrally located. It was a nice place for my wife and I to get away and relax while visiting in-laws. As advertised, everything you would want in a modern design, but not extraordinary, so I would give it a 8.8/10
Stayed 1 night in Dec 2023
Response from Guest Service Team on Feb 15, 2024
We hope to see you again when visiting OKC!

10/10 Excellent

tommei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Service Team on Feb 15, 2024
We are looking forward to your next visit to OKC!

10/10 Excellent

Malcolm

Stayed 2 nights in Dec 2023
Response from Guest Service Team on Feb 15, 2024
We are looking forward to your next to OKC!

10/10 Excellent

James, Dallas

Traveled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Guest Service Team on Feb 15, 2024
We hope to see you again when visiting OKC!

10/10 Excellent

Jerry

Stayed 2 nights in Dec 2023
Response from Guest Service Team on Feb 15, 2024
We are looking forward to your next visit!

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a power outage during the stay and we were not made aware by staff until we had to call to ask why we didn’t have power. Beautiful rooms and very clean. Parking is terrible especially during the weekends so I wish there was easy access with that but overall a great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Greg

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Dora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and nice and clean rooms
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 28, 2023
We hope you choose to stay with us when you return to OKC!

6/10 Okay

Satora

Traveled with family and small children
Liked: Staff & service
The rooms could use some sprucing and the hallway carpeting definitely needs to be a shampooing.
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 28, 2023
Thank you for sharing, I will let housekeeping leadership know. We hope to see you again when visiting OKC!

8/10 Good

Eduardo, Pflugerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Service Team on Nov 22, 2023
We are looking forward to your next visit to OKC!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was fabulous and the rooms were outstanding!
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 14, 2023
We are looking forward to your next visit to OKC!

4/10 Poor

Rosita

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll stay there again, but....
The hotel is convenient, clean and well staffed. We've stayed there numerous times but the lobby seems to need better climate control. Most hotel rooms have a couple of bottles of water on site or provided for Bonvoy members.
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 8, 2023
Thank you for choosing to stay with us! We hope to see you again soon!

6/10 Okay

Emonne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the Renaissance standard I expected
I’ve stayed at Renaissance hotels for over 25 years. This Renaissance was not up to par, and I was disappointed in the overall condition of the hotel. We asked to switch rooms due to cracks in the crown molding and dirty towels with rips on the edges in our room. The 2nd room has ripped carpet and poor walls. The bathroom door dripped with water after taking a shower. The only pros were free parking and proximity to Classen Curve & the mall and nearby restaurants. Although the staff was friendly, the conditions are not worth paying for. I won’t be back and wouldn’t recommend the hotel to anyone.
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 8, 2023
Thank you for sharing your feedback with us. We apologize that your stay did not go as expected. Your experience has been shared with the leadership team to help improve our guest service.

10/10 Excellent

Gabriela

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Team on Nov 8, 2023
We are looking forward to your return to OKC!

10/10 Excellent

PAUL

Stayed 3 nights in Oct 2023
Response from Guest Service Team on Nov 14, 2023
We hope to see you on your next visit to OKC!

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023
Response from Guest Service Team on Oct 19, 2023
Thank you for staying with us! We are looking forward to your next visit to OKC!

4/10 Poor

Victoria

Stayed 2 nights in Sep 2023
Response from Guest Sevice Team on Oct 10, 2023
We hope you will give another opportunity to serve you whenever you return to OKC. We would for your next stay to be positive stay with a higher score on customer service.

8/10 Good

ashley

Stayed 3 nights in Sep 2023
Response from Guest Service Team on Nov 8, 2023
We are looking forward to your return to OKC!

8/10 Good

Brad

Liked: Cleanliness, staff & service
The water in the tub was brown on the first day and the toilet failed to flush on the second day. Needs some attention.
Stayed 2 nights in Sep 2023
Response from Guest Sevice Team on Oct 10, 2023
Thank you for your feedback, we have shared your experience with the engineering leadership.We hope that you will give us another opportunity to serve you when visiting OKC.

6/10 Okay

Saletha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was very dark with one standing lamp by the chair and one joint bedside lamp with at least 40w brightness. No overhead light, etc. Very dark.
Stayed 1 night in Sep 2023
Response from Guest Sevice Team on Oct 10, 2023
Thank you sharing your feedback. We appreciate you taking the time to let us know how we can improve. We hope that you will give us another opportunity to be your choice hotel when returning to OKC.

10/10 Excellent

cameron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Sevice Team on Sep 27, 2023
We are happy that you enjoyed your stay!We are looking forward to your return to OKC!

10/10 Excellent

Patricia, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than I expected.
Stayed 1 night in Sep 2023
Response from Guest Sevice Team on Sep 27, 2023
We are looking forward to your return to OKC!

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Guest Sevice Team on Sep 27, 2023
We hope to serve you again upon your return to OKC!

10/10 Excellent

Shanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest hotel I've been to. Everyone was so nice and the room was very clean
Stayed 2 nights in Sep 2023
Response from Guest Sevice Team on Sep 18, 2023
We are glad to hear you enjoyed your stay! We are looking forward to your next visit!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Sevice Team on Sep 8, 2023
We hope to see you again soon!

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and attentive. Property well maintained and convenient access to our venue. A/C was ice cold during 105° week.
Stayed 1 night in Aug 2023
Response from Guest Sevice Team on Aug 24, 2023
Thank you for staying with us!We are looking forward to your next visit to OKC!

6/10 Okay

Brad, Fresno

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room wasn’t clean and ice machine was on another floor.
Stayed 1 night in Aug 2023
Response from Guest Sevice Team on Aug 24, 2023
Thank you for sharing your experience. We will share your feedback with the leadership team.We hope you will give us another opportunity to be your choice hotel when visiting OKC.