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Handicap parking on the left side of the building was a joke. I mean nice wide spaces, but no ramp up to the tall sidewalk. Didn't venture to the other side to see if it was any better. And it was a long walk to the entrance. Bartender's girlfriend (and maybe employee?) made sitting at the bar awkward, spoiling desire to sit and finish my drink. She shared loud options with the bartender and rudely asked me to move down a seat.
The other employees I interacted with were very nice. Room was clean. Hotel has a stylish interior.
Kitty
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 22, 2024
Thank you for sharing your experience with us. We hope you will give us another opportunity to be your choice hotel when visiting OKC.
The hotel checked in drunk people into the room next-door to me at 2:30 in the morning and they were squealing and carrying on and being so loud that I am remote someone from the front desk came up to their room quiet. Also I had a call down to the front desk and ask them to get a hold of them to be quiet and I have been on the wall several times just a lack of awareness for other people and nothing was done. I didn’t even get my room discounted or come for it for the inconvenience but I had and also the toilet was running and the TV was broken.
Janell
Response from Guest Service Team on Feb 26, 2024
We sincerely apologize for your negative experience. We hope you will give us another opportunity when visiting OKC.
4/10 Poor
Shevrin
Feb 12, 2024
Shevrin
Stayed 1 night in Feb 2024
Response from Guest Service Team on Mar 22, 2024
We hope you give us another opportunity to be your choice hotel when visiting OKC!
Excellent place to get away and stay at. The restaurant at the hotel had an amazing cook. Our food was perfect. Definitely recommend the burger. Breakfast was also extremely good. We used the gym and whirlpool spa. Was nice and very relaxing after our workout to enjoy the jets in the whirlpool. We will be coming back.
Shana
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Happy New Year Shana! I am so glad to hear about your wonderful stay with us. We look forward to hosting you again soon.-Nate JohnsGeneral Manager
Clean, Comfortable, and Centrally located. It was a nice place for my wife and I to get away and relax while visiting in-laws. As advertised, everything you would want in a modern design, but not extraordinary, so I would give it a 8.8/10
There was a power outage during the stay and we were not made aware by staff until we had to call to ask why we didn’t have power. Beautiful rooms and very clean. Parking is terrible especially during the weekends so I wish there was easy access with that but overall a great stay!
The hotel is convenient, clean and well staffed. We've stayed there numerous times but the lobby seems to need better climate control. Most hotel rooms have a couple of bottles of water on site or provided for Bonvoy members.
Verified traveler
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 8, 2023
Thank you for choosing to stay with us! We hope to see you again soon!
I’ve stayed at Renaissance hotels for over 25 years. This Renaissance was not up to par, and I was disappointed in the overall condition of the hotel. We asked to switch rooms due to cracks in the crown molding and dirty towels with rips on the edges in our room. The 2nd room has ripped carpet and poor walls. The bathroom door dripped with water after taking a shower.
The only pros were free parking and proximity to Classen Curve & the mall and nearby restaurants.
Although the staff was friendly, the conditions are not worth paying for. I won’t be back and wouldn’t recommend the hotel to anyone.
Emonne
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 8, 2023
Thank you for sharing your feedback with us. We apologize that your stay did not go as expected. Your experience has been shared with the leadership team to help improve our guest service.
Thank you for staying with us! We are looking forward to your next visit to OKC!
4/10 Poor
Victoria
Oct 9, 2023
Victoria
Stayed 2 nights in Sep 2023
Response from Guest Sevice Team on Oct 10, 2023
We hope you will give another opportunity to serve you whenever you return to OKC. We would for your next stay to be positive stay with a higher score on customer service.
8/10 Good
ashley
Oct 1, 2023
ashley
Stayed 3 nights in Sep 2023
Response from Guest Service Team on Nov 8, 2023
We are looking forward to your return to OKC!
8/10 Good
Brad
Oct 1, 2023
Liked: Cleanliness, staff & service
The water in the tub was brown on the first day and the toilet failed to flush on the second day. Needs some attention.
Brad
Stayed 2 nights in Sep 2023
Response from Guest Sevice Team on Oct 10, 2023
Thank you for your feedback, we have shared your experience with the engineering leadership.We hope that you will give us another opportunity to serve you when visiting OKC.
6/10 Okay
Saletha
Oct 1, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was very dark with one standing lamp by the chair and one joint bedside lamp with at least 40w brightness. No overhead light, etc. Very dark.
Saletha
Stayed 1 night in Sep 2023
Response from Guest Sevice Team on Oct 10, 2023
Thank you sharing your feedback. We appreciate you taking the time to let us know how we can improve. We hope that you will give us another opportunity to be your choice hotel when returning to OKC.
Staff was friendly and attentive. Property well maintained and convenient access to our venue. A/C was ice cold during 105° week.
Darin
Stayed 1 night in Aug 2023
Response from Guest Sevice Team on Aug 24, 2023
Thank you for staying with us!We are looking forward to your next visit to OKC!
6/10 Okay
Brad, Fresno
Business traveler, Traveled with family
Aug 24, 2023
Liked: Staff & service
Disliked: Cleanliness
Room wasn’t clean and ice machine was on another floor.
Brad
Stayed 1 night in Aug 2023
Response from Guest Sevice Team on Aug 24, 2023
Thank you for sharing your experience. We will share your feedback with the leadership team.We hope you will give us another opportunity to be your choice hotel when visiting OKC.