Exterior

Reviews of Best Western Plus Olathe Hotel

2.5 out of 5
Best Western Plus Olathe Hotel
1580 S Hamilton Circle, Olathe, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 517 out of 1005 reviews" "
Rating 8 - Good. 317 out of 1005 reviews" "
Rating 6 - Okay. 94 out of 1005 reviews" "
Rating 4 - Poor. 48 out of 1005 reviews" "
Rating 2 - Terrible. 29 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Great breakfast selection.
Stayed 1 night in Mar 2024

8/10 Good

Danna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spotless. It was quiet. Amenities were good too. There is a Wendy’s, McDonalds, Waffle House and gas station next door. Convenient to interstate. Breakfast options were great too. Staff friendly
Stayed 1 night in Mar 2024

6/10 Okay

Kayla

Traveled with family and small children
Nothing to write home about - not overly great but not bad either. Prompt service when I called to ask for sheets for the couch bed.
Stayed 1 night in Mar 2024

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Room way too DARK - needs brighter light bulbs. Bathroom sink is a JOKE, too small and shallow. TV has a max set volume that can not be heard over the loud AC unit.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shower soap needed refill and needed hand soap replaced.
Stayed 2 nights in Feb 2024

6/10 Okay

Ron

Liked: Staff & service
Disliked: Cleanliness
The place was just average. The halls need to be cleaned as well as the elevator. Generly it just felt like it was run down. The breakfast was good and the room was adequate.
Stayed 2 nights in Feb 2024

8/10 Good

Adam

Stayed 1 night in Feb 2024

10/10 Excellent

Randall

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakast. Grounds outside had dog droppings from guests, who unfortunately, didnt pickup after their pets.
Stayed 1 night in Feb 2024

10/10 Excellent

james

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and well maintained.
Stayed 1 night in Feb 2024

8/10 Good

Nathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, easy in, easy out. Very comfortable
Stayed 2 nights in Jan 2024

10/10 Excellent

Joey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations.
Stayed 1 night in Jan 2024

6/10 Okay

Spenser

Stayed 4 nights in Dec 2023

10/10 Excellent

Ciente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 3 nights in Dec 2023

8/10 Good

Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was friendly room was clean and roomy bed was comfortable breakfast was good this area very nice but rest of the place very run down especially pool area which is in much need of repair and redo.
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Levi

Stayed 2 nights in Dec 2023

6/10 Okay

Richard

need to be updated
Stayed 1 night in Dec 2023

4/10 Poor

Janice

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Room was not made up the 3rd night. Had to go to front desk every night for enough towels. Night desk clerk on nights 2, 3, and 4 acted like I was a burden and elevator was broken on night 4. Stayed there again because staff and service was so good a year ago.
Stayed 4 nights in Dec 2023
Response from Bianca on Jan 4, 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk
Front desk staff are less than stellar. They are tasked with too much and it shows. Simple requests take forever!
Stayed 3 nights in Dec 2023

6/10 Okay

Kari

Traveled with family
Liked: Room comfort
Not worth it
Woman at the front desk was terribly rude. Bathroom shower was gross, didn’t use it. Won’t stay here again.
Stayed 2 nights in Dec 2023

6/10 Okay

Byron

Stayed 4 nights in Dec 2023

8/10 Good

Valerie

Stayed 1 night in Dec 2023

4/10 Poor

Keshia

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Found food from previous tenants in room. Found used ear plug in room. Ripped couch cushions, office chair and worn/scratched furniture found in room. Staff was nice but the place is not well looked after. Very limited parking. No extra blanket. AC in room not adjustable.
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Adrienne

Stayed 1 night in Dec 2023

6/10 Okay

Carlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Tommy

Stayed 2 nights in Dec 2023

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Not overly unique yet met the needs of one night stay on a cross country road trip.

10/10 Excellent

KEITH B

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price especially on a work trip room to work on your laptop and a room to chill and watch tv without having to sit on the bed. They could use a little faster WIFI but a nice hotel for the price.
Stayed 4 nights in Nov 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Should have given 4 star though as coffee machine did not work and coffee wasn't maintained in the pot (either was empty or cold). Other than coffee, all was excellent.
Stayed 2 nights in Nov 2023

2/10 Terrible

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and in a convenient location for us. The breakfast was great. Our only issue was that our room had a very strong chemical smell. We checked in late in the evening and so tired we thought it would fade away but it was so strong that by morning our nose and throat burned and we had headaches. When we left the room for breakfast and then came back in the room it was still very very noticeable. Our mistake for not asking to change rooms.
Stayed 1 night in Nov 2023

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 1 night in Nov 2023

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely friendly !
Stayed 3 nights in Nov 2023

6/10 Okay

Elisabbath

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
I was quite disappointed in the overall condition of the place. Lots of stained carpet, broken tiles, peeling paint, broken furniture, the tv in our room had a very bad picture/some of the backlights were out, the fridge was broken…..overall it was just a fairly unpleasant stay. The breakfast left a lot to be desired; the eggs were really watery, the coffee machine was broken every morning except 1, and most of the time they were out of half of the hot plate items. There only towels in the pool area on the first day, and it was nearly impossible to find someone at the desk at any given time. After standing there for 20 minutes the second day, I just left. Overall; not a great experience.
Stayed 4 nights in Nov 2023

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay at this property in the future. We were quite satisfied with the room, hotel and free breakfast!
Stayed 2 nights in Nov 2023

10/10 Excellent

Russell

Traveled with family
Love to stay here. Always is clean and smells great.
Stayed 3 nights in Nov 2023

8/10 Good

Erin

Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Stayed 3 nights in Nov 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 1 night in Nov 2023

8/10 Good

Audra

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Janice

Stayed 1 night in Nov 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and friendly staff b
Stayed 3 nights in Oct 2023

10/10 Excellent

Trumaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
arguably one of the best stays I ever had. will definitely be staying again next weekend possibly all month! 😊
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Our room was nice and clean and spacious. Our only problem was there was no TV remote or instructions for the TV in the bedroom. The one in the living room had the only remote and didn't operate the second set.
Stayed 1 night in Oct 2023

8/10 Good

William K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tina was very helpful and wanted our stay to be comfortable and good. She solved the problem when one of our lamps didn't work. The first night the parking lot lights were not on, and it was very dark, other nights light was on. The beds and pillows were too soft. The bathroom vanity had been updated. Shower water pressure was very good. Towels were good. We were pleased with how quiet is was. Breakfast was good.
Stayed 3 nights in Oct 2023

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Denise

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Front desk clerk was unfriendly and did not greet us, welcome us, or smile once during check-in. It was about 8:30 pm. There was inappropriate music blaring with racial slurs. She yelled at someone behind her in an office to change the channel.
Stayed 1 night in Oct 2023
Response from Pam Hill on Oct 27, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 913-440-9762.