Exterior

Reviews of Candlewood Suites Olive Branch, an IHG Hotel

2.5 out of 5
Candlewood Suites Olive Branch, an IHG Hotel
7440 Craft Goodman Frontage Rd, Olive Branch, MS

Reviews

8.0

Very Good

Rating 10 - Excellent. 68 out of 166 reviews" "
Rating 8 - Good. 53 out of 166 reviews" "
Rating 6 - Okay. 21 out of 166 reviews" "
Rating 4 - Poor. 14 out of 166 reviews" "
Rating 2 - Terrible. 10 out of 166 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite. Room was clean & spacious.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear June,Thank you for your 5-star review! We're delighted to hear that you found our staff to be very polite and that your room was clean and spacious. Providing excellent service and comfortable accommodations is our goal, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Raymond

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Stay.
Hotel was under reconstruction,it was not a good stay.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Raymond,We apologize for the inconvenience caused during your stay due to the ongoing reconstruction. Your comfort is important to us, and we regret falling short of your expectations. We appreciate your understanding and patience during this period. Please be assured that we are working to enhance our facilities and hope to provide you with an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Unique, Hattiesburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Right off of the highway near plenty of food and shopping.
Stayed 2 nights in Sep 2023
Response from Hotel manager on Sep 27, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Jasper

Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 27, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Cheryl

Disliked: Cleanliness, amenities, property conditions & facilities
The property was old and musty. It needs to be renovated ASAP. There is no ice on the floor. The ice is in the refrigerator and I had to wait 1 hour before I got it. By that time, I no longer needed the ice. I will not stay there again.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Sep 25, 2023
Dear Cheryl,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely,Hotel Manager

10/10 Excellent

Gwendolyn

Liked: Staff & service, amenities
I enjoyed staying at the Candlewood Suites. It was an actual suite with a full regrigerator and cooktop! Bed was comfortable. A quiet area, there are a few restaurants and a Walmart just down the street.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 13, 2023
Dear Guest,Thank you for your positive feedback regarding your recent stay at Candlewood Suites. We are delighted to hear that you enjoyed your time with us and found our suites comfortable and well-equipped. It's great to know that our quiet location and nearby amenities met your expectations. We appreciate your recommendation, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

4/10 Poor

Ester L

Smells bad and had water issue
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 9, 2023
Dear Ester L,We apologize for the unpleasant experience you had with the bad smell and water issues during your stay. This is not the level of comfort and service we strive to provide, and we deeply regret any inconvenience it caused. Your feedback is important, and we will work to address these issues to ensure a better experience for our guests in the future. Thank you for sharing your concerns.Sincerely,Hotel Manager

8/10 Good

Allison

Liked: Staff & service, amenities, property conditions & facilities
Wasn't thrilled about the fact that the door was warped enough that you had to put your body weight against it and shove to get it to close.The bathroom sink light fixture never worked, and the general condition of the building wasn't esthetically pleasing. However, the coffee available almost 24 hrs, the complimentary laundry, friendliness of the staff, and location of the hotel almost made up for it. Would I stay here again? Yes, at the right price. FYI there are competing hotels chains right around the corner so do your due diligence re cost.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Dear Allison, Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

10/10 Excellent

Sandra

Stayed 4 nights in Jul 2023
Response from Hotel Manager on Aug 24, 2023
Dear Sandra,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

10/10 Excellent

Chandra Y, Memphis

Stayed 1 night in Jun 2023
Response from Hotel Manager on Aug 24, 2023
Dear Guest,Thank you so much for taking the time to rate our hotel with a perfect score! We're thrilled to hear that you had a fantastic experience during your stay. We hope to have the pleasure of welcoming you back soon for another memorable visit.SincerelyHotel Manager

4/10 Poor

Dennis

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Little dirty and the room needed some maintenance.
Stayed 1 night in May 2023
Response from Hotel Manager on Aug 24, 2023
Dear Dennis,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused during your stay. Our housekeeping team has been alerted about the cleanliness issue, and immediate action will be taken to ensure this does not recur. Additionally, we will inspect the room thoroughly to address any maintenance concerns. We appreciate your valuable input and hope to have the opportunity to provide you with a more satisfying experience in the future.SincerelyHotel Manager

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area to stay
Response from Hotel Manager on Aug 24, 2023
Dear Jose,Thank you for your feedback! We're glad to hear that you found our hotel to be in a good area for your stay. We strive to provide our guests with a convenient and enjoyable experience. We hope to have the opportunity to welcome you back in the future.SincerelyHotel Manager

10/10 Excellent

Kensharael

Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything, besides the fire alarms.
Stayed 4 nights in Dec 2022
Response from Hotel Manager on Aug 24, 2023
Dear Kensharael,Thank you for the review and for choosing our hotel for your stay! We appreciate your kind words and are thrilled to hear that you enjoyed your overall experience. We apologize for any inconvenience caused by the fire alarms and assure you that we are constantly working to improve our safety systems. We hope to welcome you back in the future and provide you with a seamless stay. Thank you once again for your feedback!SincerelyHotel Manager

10/10 Excellent

Tammie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great! Very helpful and attentive to our needs! 2nd stay here and would definitely come again. Thanks Andrea!
Stayed 2 nights in Nov 2022
Response from Hotel Manager on Aug 24, 2023
Dear Tammie,Thank you for your positive review! We are delighted to hear that you had a great experience with our customer service team. It's wonderful to know that they were attentive to your needs. We appreciate your loyalty as a returning guest and look forward to welcoming you back for your third stay. We will pass on your kind words to Andrea. Thank you once again and have a fantastic day!SincerelyHotel Manager

2/10 Terrible

Riley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Hotel Manager on Aug 24, 2023
Dear Riley,Thank you for taking the time to leave us a review. We apologize for not meeting your expectations during your stay. We would greatly appreciate it if you could provide more details about your experience so that we can improve our services. We value your feedback and hope to have the opportunity to make it up to you in the future.SincerelyHotel Manager

8/10 Good

Glen

Stayed 1 night in Oct 2022
Response from Hotel Manager on Aug 24, 2023
Dear Glen,Thank you for taking the time to leave a review, Glen! We're delighted to hear that you had a positive experience during your stay at our hotel. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.SincerelyHotel Manager

8/10 Good

Durrll

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Hotel Manager on Aug 24, 2023
Dear Durrll, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 10-star review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Sep 2022
Response from Hotel Manager on Aug 24, 2023
Dear Mark,Thank you for your kind words about our hotel! We are delighted to hear that you found your stay with us to be peaceful. Our team works diligently to create a serene and relaxing atmosphere for our guests. We hope to welcome you back again in the future for another peaceful experience.SincerelyHotel Manager

4/10 Poor

Billy

Business traveler
Liked: Staff & service
Disliked: Amenities
Not impressed at all.
Stayed 2 nights in Aug 2022
Response from Hotel Manager on Aug 24, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for not meeting your expectations and for any inconvenience caused. We understand your disappointment and we assure you that we take your comments seriously. We would appreciate it if you could provide us with more specific details about your experience, as it would help us in addressing your concerns and improving our services for future guests. Once again, we apologize for any shortcomings in our service and hope to have the opportunity to make it up to you in the future.SincerelyHotel Manager

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway!
Stay was good and staff was friendly.
Stayed 1 night in Jul 2022
Response from Hotel Manager on Aug 24, 2023
Dear Sandra,Thank you for your positive feedback! We are glad to hear that you had a good stay at our hotel and that our staff provided a friendly service. We hope to welcome you back for another enjoyable experience in the future.SincerelyHotel Manager

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Employees constantly had an attitude. I was there for two weeks, not once did house keeping come to check on me if I needed anything like clean sheets, clean towels, not even take out the trash. My original room had an odor to it, I called about this and the employee just said “what do you want me to do about it” I told her to give me a new room, she accommodated me and the new room had dishes, pots and pans in the dish washer but had not been ran, dish washer was not working properly so I had to clean all of those by hand, all around I believe this is less than a 1 star rating, completely horrible customer service at this location.
Stayed 12 nights in Jul 2022

6/10 Okay

Khia

Traveled with family
Liked: Staff & service, room comfort
Polite Staff…Rooms need improvement!!!
So the hotel is older so it needs a lot of work but the bed was clean and comfortable. However I did see a small roach in the bathroom sink and the trash can was dirty under the trash bag! When I took a shower the water was filling up and draining very slow and I hate that! The customer service was very good though I will give them that! Very polite staff!!!
Stayed 2 nights in May 2022

8/10 Good

Dawanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very professional and friendly. The air conditioner in the room didn't cool very well. I was placed in a wheelchair accessible room, so i didn't have a bathtub.
Stayed 3 nights in May 2022

4/10 Poor

GWENDOLYN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property wasn’t clean, had a order. It rain, and had a bad leak from the rain.Around the walls and baseboards was nasty and need replacing.
Stayed 1 night in May 2022

4/10 Poor

Courtney

Stayed 3 nights in Mar 2022

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2022

8/10 Good

Menzo

Business traveler
Liked: Cleanliness, staff & service, room comfort
Decent hotel
The common areas seemed worn out and dated. Could use a good cleaning in the hallways, etc.
Stayed 1 night in Mar 2022

8/10 Good

christopher, Deland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated property in good condition.
Stayed 1 night in Mar 2022

2/10 Terrible

Jakolby

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Did a reservation for a studio suit. When I got there to check they claim they didn’t see my reservation from Expedia. Then turn around and gave me a regular room that didn’t have a couch as the one I was shown before I even made the reservation
Stayed 2 nights in Feb 2022

4/10 Poor

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We ordered a walk in shower room with adjoining room for our widow friend. They put us in room with tub and no adjoining. At 10 pm went to desk and very nice desk clerk went to quiet down very loud guests above us. At midnight the loud music finally stopped and we could rest.
Stayed 1 night in Feb 2022

10/10 Excellent

Mallory

Liked: Cleanliness, amenities, property conditions & facilities
Very clean safe area
Stayed 1 night in Jan 2022

6/10 Okay

Arin

Liked: Staff & service, amenities
Disliked: Cleanliness
When we walked into our room the floor was dirty. Bathroom floor was dirty, wall by the bed had brown clumps of something on it, it also looked like the door had been busted through you could tell the door was bowed and see light all around the door frame. We will not be staying at this hotel again.
Stayed 1 night in Jan 2022

8/10 Good

Joanne

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in however I was told there was no fee for my dogs (one emotional support, one’ in-training’). However, after I checked out (with my dogs in tow) and had reached my car the desk clerk called to tell me there is a fee for pets ($25 pet/per night). I went back inside and paid for the one in training (no paperwork/certification). Nice rooms. I was told I could call down for a pre-packaged breakfast sandwich, side and beverage that they’d deliver to the room BUT their order hasn’t come in so there wasn’t much to choose from (I passed). Other than the hassle over the dogs my stay was very good but I will make sure any discussions about fees are documented on my check-in record!
Stayed 1 night in Jan 2022

10/10 Excellent

Vester

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Naquetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. The beds were comfortable and there was even dishes in there to use and to cook with. I will definitely stay at this type of hotel for every trip I go on!
Stayed 1 night in Dec 2021

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2021

4/10 Poor

Carlos

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed here a dozen of times but since the first time the cleanliness has been diminishing. The last couple of times we stayed the staff walked in without knocking in the morning. It almost feels like they are rushing you out by 9 am. This last time the tables were dirty and ants were everywhere. Plus we loved doing laundry during our workout at the gym but apparently that burned down or something, it was closed. Sad to say but I think that was our last stay at this hotel
Stayed 1 night in Dec 2021

8/10 Good

Virginia

Liked: Cleanliness, property conditions & facilities
no free breakfast
Stayed 1 night in Nov 2021

10/10 Excellent

Sandra, Lincoln

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient Staff very helpful
Stayed 1 night in Nov 2021

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Olivia

Stayed 2 nights in Sep 2021

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and clean. Staff not overly friendly
Stayed 1 night in Sep 2021

8/10 Good

Leighton

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
covid has hit this hotel hard, but they are doing as best they can. saw only one other guest, and he was not wearing a mask. desk attendant was not wearing mask, but was behind a desk shield. room was clean, but no soap or spare roll of tissue. kleenex works. came and went through end door using room pass. I appreciate the overall effort. stayed at candlewood about 12 times this year. wont go back to Auburn because the desk clerk, a young lady, was so extrondinarly rude. the young man who has been on duty at least five of my stays is absolutely professional, even recognized me on sight. the girl was so bad i just canceled on the spot and drove on to montgomery cw, which was great. the cw pet policy is a deciding factor for me, so i plan trips around cw locations.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean & comfortable. Very reasonably priced. Disappointed that there was no daily housekeeping. Had to go to front desk to get fresh towels during my 3 night stay. Items for sale at the Cuperd were over priced.
Stayed 3 nights in Aug 2021

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist, Rachel, was exceptionally courteous. The room temp control worked well and the beds were very comfortable. We recommend this hotel without reservation!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great will stay here again.
Stayed 1 night in Aug 2021

8/10 Good

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Good stay, but coulda been better
First room provided was not cleaned from previous tenant. Wet towels on floor, un-made bed,…room was filthy. They promptly apologized and provided us a new room. All was fine until returning to room after dinner to find a/c unit underperforming….temps reaching 98-99 degrees outside on these days…ya kinda need that a/c to be working right. They again apologized but did not have another room to provide, so we had to manage with this one…fortunately, it worked well enough to get a decent nights sleep. Overall, I am still pleased with what we ended up with, and would stay again….just wish the a/c worked 100% rather than 70%.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing was great at the property, and the suite we had was great. the only item that I would consider an upgrade would be the availability of an ice machine
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location convenience.
Stayed 1 night in Jul 2021