Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Apr 19, 2015
Very nice place, I stay there every time I go to Bellevue
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cheyenne, WY

Vacation in Omaha

Posted Mar 25, 2015
Pros: Cleanliness, staff helpfulness, and comfortable beds
Cons: Get the train to stop honking it's horn so long!
Our stay at The White House Motel was very nice. The breakfast was great and Kang was very helpful in making sure we were fed well. The beds were great and the room was very clean. The bathroom is a little small but the hotel had plenty of hot water and water pressure. The hotel does sit near a train track and the honking of the train throughout the day and night is somewhat disconcerting but other than that our stay was very good.
Comment from Hotel Management
Apr 1, 2015 by Lynne, Hotel Management
Thank you for your great review of our hotel. I am glad you enjoyed the breakfast. It's great to hear the room was clean and there was plenty of hot water. Please stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Feb 17, 2015
Pros: The area was close to to allot of restaurants and downtown area.
Cons: Bathroom could be bigger
The hotel was ok ,staff very good. The room was clean , tv could have been bigger.
Comment from Hotel Management
Mar 6, 2015 by Lynne, Hotel Management
Thank you for your review of our hotel. I'm glad you had a good stay with us. Please stay with us again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom missouri

Poor service

Posted Feb 14, 2015
Room not cleaned each day. Maids and staff had to be asked each day for clean towels .
Comment from Hotel Management
Mar 6, 2015 by Lynne, Hotel Management
Thanks for sharing your experience at our hotel. I am sorry the housekeeping staff did not service your room daily. We will be addressing that issue immediately. I do hope we were able to provide you with good customer service, breakfast and all the other items that would help you have a great stay. Please come and stay with us again so that we may show you our housekeepers can provide quality service as well.
2 out of 5
by A verified traveler

Horrible experience

Posted Feb 11, 2015
I would never stay at this hotel again. I'm not sure I would even take a chance and stay at another Best Western. I had to repeatedly ask to have the room cleaned. No one had come in to take out the trash, make the beds or clean the bathroom. There was salt on the floor because of the snow. The staff never even vacuumed the hallways. When I approached the staff, they were unhelpful and constantly asked if we had put the "Do not disturb" sign up. (We never did). The only thing that was decent was the breakfast and the woman in charge was trying to get everyone to leave at 8:30 even though it was supposed to be open until 9:00 a.m. The manager/owner would not speak to me. Just a horrible place.
Comment from Hotel Management
Mar 6, 2015 by Lynne, Hotel Management
Thank you for your review. I am so very sorry about all of the issues with your room and stay. We work very hard to provide all of our guests with a clean room and satisfying stay. We obviously failed to provide excellent care for you. Please be advised that all of your concerns will be addressed with our staff and will be corrected. I do invite you to stay with us again so that we may show you we are a quality hotel. Thank you.
1 out of 5
by A verified travelerfrom retired

Tv didn't work , room was never cl

Posted Feb 11, 2015
Tv didn't work , room was never re freshened during our entire stay,I would recommend best western to any friends of mine, also when ever I went to the desk there was never anyone there.
Comment from Hotel Management
Mar 6, 2015 by Lynne, Hotel Management
I am so sorry to hear there was a problem with your TV. We do provide daily housekeeping and 24 hour staffing at the front desk. I'm sorry to hear you had issues with these items. Please accept our apologies for all issues. I do invite you to stay with us again so that we may show you that we do provide great rooms, housekeeping and staff. Thank you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Good hotel but location near train tracks negative

Posted Feb 7, 2015
Pros: Rooms, bathroom, cleanliness, comfort
Hotel is very clean, staff was great, room was clean and what I expected. Beds are comfortable and bathrooms are clean. Only negative are the train tracks across the street. train goes by hotel every couple of hours and blows its horn.
Comment from Hotel Management
Mar 6, 2015 by Lynne, Hotel Management
Thanks for your great review of our hotel. It's good to hear you enjoyed our clean comfortable beds and hotel rooms. So sorry about the train, I do hope you were able to get some good rest otherwise. Please come back and stay with us again.
5 out of 5
Recommended
for Families
by scottfrom Dubuque

awesome hotel

Posted Feb 4, 2015 on Hotels.com
We got snowed in and the ladies on the staff helped dig out the customers' cars
Comment from Hotel Management
Apr 11, 2015 by Lynne, Hotel Management
Well unfortunately we can't control the weather, but I'm glad to hear our staff was helpful in getting the snow removed from your car. Please stay with us again the next time you are in the Bellevue, NE, area. Hopefully there won't be another snow storm!
5 out of 5
Recommended
for Families
by Eric

Posted Feb 3, 2015 on Hotels.com
Comment from Hotel Management
Apr 11, 2015 by Lynne, Hotel Management
Thanks for your great review of our hotel. Please come back and stay with us so we may again provide you with a clean comfortable hotel and excellent customer service.
5 out of 5
Recommended
for Couples
by Miriamfrom Omaha

The breakfast is worth it!

Posted Jan 27, 2015 on Hotels.com
Great breakfast! This is the first hotel I've stayed at that served pancakes and waffles!
Comment from Hotel Management
Apr 11, 2015 by Lynne, Hotel Management
Thank you for your review of our hotel. I am so glad to hear you loved our breakfast. Along with the pancakes and waffles we also offer biscuits and gravy and scrambled eggs and sausage. We invite you come back and stay with us again so you can enjoy our breakfast!