Ratings based on 401 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, MO

Casino Small, Pet Deposit Not a Deposit

Posted Jul 14, 2015
The room was clean and comfortable. The front desk staff were kind of cold and condescending, especially the girl who checked us out. I had paid a 20.00 pet "deposit" and when I asked if it would be refunded since our pet did not make any messes or cause any issues whatsoever (very small clean short haired dog) she rudely told me it would not be refunded because we had stayed in a non pet room, and they would have to do extra cleaning due to allergens. That was fine, but they should have informed me that my deosit would not be being returned when I checked in, and I doubt the extra cleaning will cost them 20 bucks. Don't call it a deposit if that is not what it is. Also the staff member did not have to be so confrontational about it, especially since I was not rude, and was not confrontational with her. Poor customer service skills on her part. One more note, if you are going to Harrah's to gamble you may want to rethink your casino choice. The slots were VERY tight, and as others have said previously the boat is gone and the new gaming room is about the size of a tennis court.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Hotel was great but smoke in casino bad

Posted Jul 7, 2015
Pros: The hotel was great.
Hotel was great, however, the smoke in the casino was unbearable. The non-smoking area was not enclosed and everyone was even smoking in it. the smokers have taken over the casino and, evidently staff doesn't even enforce any rules to provide even a few machines that don't allow smoking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brookfield, MO

CWS trip

Posted Jun 23, 2015
Travelled with a group of twelve guys. Between the games and casino, it was a really good time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2015
Cons: I don't like having to pay for internet.
The hotel was very nice, clean, and convenient. The beds were comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Merriam, Kansas

My Stay

Posted Jun 14, 2015
Pros: Very accomodating to our needs.
I was in the area for a home visit for work and was surfing the internet for a place to stay. I found Harrah's on Expedia and made a reservation. I needed a place for my boyfriend to hang out while I continued on my trip. The hotel was accomadating and allowed us to check in early. The rooms were clean and staff friendly. Therer were plenty of things to keep my boyfriend busy while I was working. He told me it was the nicest hotel he ever stayed in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Jun 13, 2015
Beautiful hotel, clean, nice, up to date. Really enjoyed our stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlevoix, MI

Nice stay!

Posted May 26, 2015
Hotel and Omaha both have a lot to offer! We would return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to I 80

Posted May 21, 2015
Nice room, temperature controls functioning. The view over the parking could be better. The access stairs too steep.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Great stay & the staff was wonderful! Would definitely stay again. Thanks for everything!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
It was an enjoyable experience, good food, employees pleasant and nice rooms.