Ratings based on 182 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
The shuttle service to and from the concert was outstanding. The driver was very entertaining and was a very good driver.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2015
Very clean, comfortable room. Proximity to the airport is ideal!
Comment from Hotel Management
May 4, 2015 by Brad, Hotel Management
We're delighted that you found our hotel both comfortable and convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
The gal at the front desk was a bit gruff with people she worked with.
Comment from Hotel Management
Apr 29, 2015 by Brad, Hotel Management
Thank you for bringing this to our attention. We apologize, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport/downtown

Posted Apr 5, 2015
Enjoyed my stay at this hotel. It was close to the airport, restaurants and the sports arenas. Fresh baked cookies at the front desk were a nice touch. The only thing I didn't like was a lack of water pressure in the shower.
Comment from Hotel Management
Apr 8, 2015 by Brad, Hotel Management
Thank you for the review. That's the first we're hearing about a water pressure problem. Thank you for bringing it to our attention and we'll look into it. It is only with feedback that we can identify problems and improve our service(s). Thanks again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Great hotel with free & painless shuttle service to airport and centurylink center!
Comment from Hotel Management
Mar 25, 2015 by Brad, Hotel Management
Thank you for your positive comments. We're glad that you enjoyed your stay!
5 out of 5
Recommended
for Business Travelers
by Andrei

Posted Feb 9, 2015 on Hotels.com
Comment from Hotel Management
Mar 25, 2015 by Brad, Hotel Management
Thank you for your positive review. It is our pleasure.
2 out of 5
by A verified traveler

It was ok, the beds were very uncomfortable

Posted Feb 5, 2015
Pros: Vicinity to airport
Cons: Comfort and more access to food items
Location: na
It was okay because we just needed somewhere to sleep before we went to airport. It was great that they had a shuttle to the airport.
Comment from Hotel Management
Mar 25, 2015 by Brad, Hotel Management
We're sorry that you found our bed uncomfortable. You'll be glad to know that new beds are being ordered for the entire hotel and it is our hope that you find our new bedding more to your liking.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Great hotel with Excellent breakfast!

Posted Jan 23, 2015
Great place, so why does it need to be a fifty weird minimum???
Comment from Hotel Management
Mar 25, 2015 by Brad, Hotel Management
Thank you for the excellent review!
3 out of 5
by A verified travelerfrom Chicago, IL

Convenient but disappointing

Posted Jan 21, 2015
Pros: Proximity to the airport
Cons: Décor is dated, closet is hidden by a shabby hinged mirror, foyer light switch turns on every fixture in the room, lights are irritating fluorescent
Location: I traveled for business, so was most concerned about easy access to airport and downtown. This location provides both.
Nice staff, and the location is perfect for the airport, also just a short hop downtown, but the rooms are below average. The breakfast buffet was typical fare.
Comment from Hotel Management
Mar 25, 2015 by Brad, Hotel Management
We're truly sorry that you found our rooms lacking. We strive to provide safe, clean and comfortable lodging at affordable prices. We offer the traditional Smart Start Holiday Inn Express Free Hot Breakfast consisting of milk, cereal, granola bars, breakfast on the go bars, assorted yogurts, assorted muffins, breads, bagels and cream cheese in addition to eggs, biscuits and gravy, breakfast meats of bacon or sausage, hot oatmeal, fresh orange juice, apple juice, regular and decaffeinated coffee, self-serve made to order pancakes and, of course, our world famous cinnamon rolls. We hope that you will give us the opportunity to serve you again.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 17, 2014 on Hotels.com
Comment from Hotel Management
Mar 25, 2015 by Brad, Hotel Management
Thank you!