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Reviews of Holiday Inn Express & Suites Cherry, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Cherry, an IHG Hotel
6939 North 102nd Circle, Omaha, NE

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 544 reviews" "
Rating 8 - Good. 160 out of 544 reviews" "
Rating 6 - Okay. 36 out of 544 reviews" "
Rating 4 - Poor. 24 out of 544 reviews" "
Rating 2 - Terrible. 14 out of 544 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amari

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very polite and welcome
Stayed 1 night in Apr 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for staying with us at Holiday Inn Express & Suites Cherry Hills. We hope you will consider us again your next time in Omaha

10/10 Excellent

Marti Jo

Stayed 2 nights in Mar 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for staying with us at Holiday Inn Express & Suites Cherry Hills. We hope you will consider us again your next time in Omaha

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean, safe, quiet, good breakfast buffet.
Stayed 2 nights in Mar 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for all of your kind words. Our staff takes great pride in property and glad that shows through. We look forward to seeing you the next time in Omaha.

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , friendly staff, good breakfast, relaxing time at hot tub and comfortable bed. We definitely will be booking here again.
Stayed 1 night in Mar 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for all of your kind words. Our staff takes great pride in property and glad that shows through. We look forward to seeing you the next time in Omaha.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, great breakfast
Stayed 1 night in Mar 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for all of your kind words. Our staff takes great pride in property and glad that shows through. We look forward to seeing you the next time in Omaha.

10/10 Excellent

Jed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property close to highway with hot breakfast.
Stayed 2 nights in Mar 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for all of your kind words. Our staff takes great pride in property and glad that shows through. We look forward to seeing you the next time in Omaha.

4/10 Poor

Tim

Traveled with family
Disliked: Amenities, property conditions & facilities
Hot tub was broken. It the room outlets and other electrical items were loose and hanging on the walls. The sofa was filthy and the neighbors were loud. I book the room for the hot tip and other items that did not work. I would not stay here again.
Stayed 1 night in Mar 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for staying with us at Holiday Inn Express & Suites Cherry Hills. If ever there is an issue during your stay feel free to contact the front desk at any time. So we can address that issue at that time. Our staff takes great pride in property and that our guest feel at home. We hope you will consider us again your next time in Omaha and give us the change to exceed your expectations. My sincere apologies.

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained. Convenient to the freeway.
Stayed 1 night in Mar 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for all of your kind words. Our staff takes great pride in property and glad that shows through. We look forward to seeing you the next time in Omaha.

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for staying with us at Holiday Inn Express & Suites Cherry Hills. We hope you will consider us again your next time in Omaha

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for staying with us at Holiday Inn Express & Suites Cherry Hills. We hope you will consider us again your next time in Omaha

10/10 Excellent

Chanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for staying with us at Holiday Inn Express & Suites Cherry Hills. We hope you will consider us again your next time in Omaha

10/10 Excellent

Gumma

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for staying with us at Holiday Inn Express & Suites Cherry Hills. We hope you will consider us again your next time in Omaha

10/10 Excellent

Sabine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, did appreciate house keeping knocking on my door 2.5 hours before check out. I was sleeping.
Stayed 1 night in Feb 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHERRY HILLS. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

8/10 Good

Ormond

Stayed 1 night in Feb 2024
Response from Conway J - GM on Apr 11, 2024
Thank you for staying with us at Holiday Inn Express & Suites Cherry Hills. We hope you will consider us again your next time in Omaha

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Propert was under construction when we went so it was slightly loud, but rooms were clean as was dining hall. No complaints. It did for being close to the wedding venue.
Stayed 1 night in Dec 2023
Response from Conway J - GM on Apr 11, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHERRY HILLS. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

10/10 Excellent

Samantha

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, the staff was beyond helpful when you needed it. It felt like home away from home. A very nice place for relaxation!
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy
Stayed 1 night in Jan 2024

10/10 Excellent

Alfredo M., West Richland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, entire staff was friendly and very helpful
Stayed 3 nights in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Yoarit Israel Sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean, just what I needed.
Stayed 1 night in Jan 2024

10/10 Excellent

Grace

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and friendly! Definitely would return.
Stayed 1 night in Jan 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tammie

Clean and quiet
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Michele

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Cole

Disliked: Property conditions & facilities
in the middle of a remolded
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

steve

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to travel from
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and welcoming. We will come back again for a later stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
The staff was some of the kindest people ever and the location was so convenient. The beds were comfy and the breakfast was hot. Absolutely recommend.
Stayed 4 nights in Dec 2023

10/10 Excellent

Timothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and good welcome
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this facility due to its proximity to the airport. I want to recognize Robert and Tim for their help at the front desk; also Annette for helpful directions; and last but not least, Jeffrey, who was the "pancake machine fixer". What a great crew. Everyone was SO NICE, but that's usual for Nebraska people. Us midwestern folks are known to be friendly.
Stayed 7 nights in Nov 2023

10/10 Excellent

Hanna

Stayed 1 night in Nov 2023

10/10 Excellent

Peggy

Stayed 1 night in Nov 2023

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, great breakfast, great jacuzzi and pool area, friendly and quiet. Updated rooms, tv i could understand!
Stayed 1 night in Nov 2023

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean. Friendly helpful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updates rooms and continental breakfast was good.
Stayed 2 nights in Oct 2023

10/10 Excellent

.ichael

Stayed 4 nights in Oct 2023

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service. Very adequate breakfast and complimentary. Exhaust fan in bathroom not working.
Stayed 2 nights in Oct 2023

10/10 Excellent

Samuel

Liked: Staff & service
Nice place. Definitely coming back.
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently doing some remodeling, but that did not affect my stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Travis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated. Still smelled like new carpet - a big plus in overall cleanliness feeling
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Stay
Overall our stay was fantastic! The tub was amazing and the room was quite nice. The only downside was the pill bugs everywhere, but I imagine that’s just because of the high temperatures and it being dry outside. The living space was a little echoey, but other than that I loved it. I will come back again.
Stayed 2 nights in Sep 2023

8/10 Good

Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and friendly desk personnel
Stayed 3 nights in Sep 2023