In-room safe, blackout drapes, iron/ironing board

Reviews of Super 8 by Wyndham Norwich

2.5 out of 5
Super 8 by Wyndham Norwich
6067 State Highway 12, Norwich, NY

Reviews

7.4

Good

Rating 10 - Excellent. 173 out of 667 reviews" "
Rating 8 - Good. 245 out of 667 reviews" "
Rating 6 - Okay. 148 out of 667 reviews" "
Rating 4 - Poor. 63 out of 667 reviews" "
Rating 2 - Terrible. 38 out of 667 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Courtney

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged a $100 fee on top of the room stay. Didnt find out until check out. Toilet leaked all over the floor. Beds were still spring style and had to be 20 years old. Tv was maybe 32" and power kept cutting out. "Breakfast" was a joke.
Stayed 1 night in Mar 2024

4/10 Poor

Jody

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Byron

Stayed 1 night in Feb 2024

6/10 Okay

Alisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was nice. Lots of characters staying there thru DSS or else it would be better. They throw huge bags of trash in the hallway and the halls smell like dirty feet or a hookless shelter. The room was big and clean. I was shocked at this. Very cold though and I had to sleep with my jacket on as the heat doesn’t work very well and needs to be upgraded. Also breakfast is dismal: few applesauce, apple juice and some terrible coffee and small bottle of water splayed out by the front desk. I wouldn’t advertise it as breakfast. I’m sure the people who stay would take it so they put very little out. Def a live in hotel or else it would be nicer.
Stayed 1 night in Jan 2024

6/10 Okay

Rodrigo, San Diego

Business traveler
Liked: Cleanliness, staff & service
It’s indicated to be a smoke free and non-smoking building and rooms, but the moment you step in, you can smell the stench. The rooms are poorly insulated, you can hear what happens in the corridor and my room was next to the lobby, so I could hear everything. Not ideal when people need to sleep in a clean environment.
Stayed 1 night in Jan 2024

10/10 Excellent

sabrina

Stayed 1 night in Dec 2023

10/10 Excellent

Jose, Staten Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Super 8 Norwich on Dec 12, 2023
Dear Valued Customer: We are sorry to hear that you did not enjoy your stay.

10/10 Excellent

Joella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
This hotel was clean and comfortable for us during our stay to visit our family.
Stayed 1 night in Nov 2023
Response from Super 8 Norwich on Dec 8, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service
Room cleaned every day. Immaculate. I needed an inexpensive place to stay as my trip came up as an emergency. Super 8 fit the bill. Clean, comfortable bed, quiet, restful. All I wanted was a place to sleep, shower, and change clothes. Also the in room refrigerator worked excellent. Froze what should be frozen. Kept cold what should be kept cold. And that's not always the case with these little refrigerators.
Stayed 4 nights in Nov 2023
Response from Super 8 Norwich on Dec 8, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We hope to see you again in the future

6/10 Okay

Tina

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Super 8 Norwich on Dec 8, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We do hope to see you again soon

4/10 Poor

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Sucky
The room stunk, the window wouldn't close, the toilet is too low to the ground, the tv didn't work well and we paid for accessibility for a disabled and were stuck On second floor having to climb stairs and they said that's what we get for booking through a third party
Stayed 1 night in Nov 2023
Response from Super 8 Norwich on Dec 8, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are sorry to hear that you did not enjoy your stay with us.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Super 8 Norwich on Nov 14, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are pleased you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Basic
The positives were that it was quiet (my stay was on a Saturday night), the room was clean, the bed was comfortable and the room temp was good. Check in and out and parking were all convenient. The only real negative was the 'breakfast' which was just coffee, juice, and granola bars. That was it. Yet, it advertises free breakfast included. So, beware.
Stayed 1 night in Oct 2023
Response from Super 8 Norwich on Nov 14, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are pleased you enjoyed your stay with us. We hope to see you again in the future.

2/10 Terrible

Irene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
This was the worst hotel I have ever been in. Smelled of cigarettes, the heat was broken, black mold all over the bathroom, blanket had cigarette burns all over it.
Stayed 2 nights in Oct 2023
Response from Travis on Oct 31, 2023
I'm sorry you had these issues. I wish you would have brought them to my attention Saturday morning so I could have addressed them while you where here.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom very dirty. Staff did nothing about it. Very bad smell in the hole building.
Stayed 2 nights in Oct 2023
Response from Super 8 on Oct 31, 2023
I'm sorry you had these issues while you stayed here. What member of the staff did you bring these issues up with?

10/10 Excellent

Laura

Traveled with group
Liked: Staff & service
staff was very helpful with directions
Stayed 2 nights in Oct 2023
Response from Super 8 on Oct 31, 2023
Thank you for the positive review. I'm glad to hear the staff was helpful.

8/10 Good

ROXANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are going to the hotel for years, it is perfect for our family.
Stayed 1 night in Oct 2023
Response from Super 8 on Oct 31, 2023
Thank you the positive review. We hope to see you again.

10/10 Excellent

Joella

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Super 8 on Oct 31, 2023
Thank you for the positive review. We hope to see you again.

6/10 Okay

Doreen

Disliked: Cleanliness
We were moved to another room because our 'no smoking' room had a lingering smoke odor. Staff was friendly and polite.
Stayed 1 night in Oct 2023
Response from Super 8 on Oct 31, 2023
Sorry about your room having a smoking smell. I'm glad the staff was friendly and helpful. We hope to see you again.

6/10 Okay

James

Liked: Staff & service
Staff was great. Location and facility was average and a bit noisy.
Stayed 1 night in Oct 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for taking the time to review our property. We do hope to see you again soon..

2/10 Terrible

eric

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Transit people living there, had a large pit bull which they let out of the room, it came running down the hallway and before I could scoop up my little shitzu it was attacking her. Ripped her collar and leash right off and left teeth marks on her ears. Filed a complaint with village thru lol cal dog warden. Employee at front desk was not helpful at all. And not well trained as to how to handle an emergency.
Stayed 3 nights in Sep 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: We are sorry to hear that you had issues with your stay. We do apologize.

2/10 Terrible

Aminata

Stayed 1 night in Sep 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for taking the time to review our property. You did not comment on what would have been wrong during your stay with us.. We hope to see you again soon

10/10 Excellent

francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right around the corner from the Northeast Classic Car Museum & they offer a AARP discount!
Stayed 1 night in Sep 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us. We do hope to see you again.

10/10 Excellent

Britany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff
Stayed 3 nights in Jul 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for your kind words towards out staff. We do hope to see you again soon

10/10 Excellent

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Norwich is a nice quiet old town. The Super 8 was nothing exquisite, but was comfortable.
Stayed 1 night in Aug 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for taking the time to review our property. We are pleased to see that you enjoyed your stay with us. We hope to see you again

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
My room was clean the staff was nice and the place was quite.
Stayed 2 nights in Aug 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for taking the time to review our property. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Overnight stay
Stayed 1 night in Aug 2023

4/10 Poor

Dallas

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Cheap place to stay. They promote a free breakfast. But it is only a granola bar and a fruit cup. I expected a proper breakfast. Even a continental breakfast would have been better.
Stayed 1 night in Aug 2023

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable. Staff was very friendly and knowledgeable. Would definitely recommend staying here.
Stayed 1 night in Jul 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Gordon

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Disliked: Room comfort
No breakfast
Stayed 1 night in Jul 2023

2/10 Terrible

John

Stayed 1 night in Jul 2023

4/10 Poor

Laura

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The smell of cigarette smoke was terrible. Staff was very unfriendly. There was a hole in our wall. Towels smelt musty. Not a good experience
Stayed 1 night in Jul 2023

6/10 Okay

Jesus

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Front desk amazing!! Hotel need to do updates!!!
Stayed 1 night in Jul 2023

8/10 Good

Bethanne

Stayed 2 nights in Jun 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. They had a door to have easy access from the 2nd floor to the outside. You can go out, but the access card did not work to come back in. That should be fixed for easy access to unload and load the car. Other than that, excellent stay. I would go there again.
Stayed 2 nights in Jun 2023

8/10 Good

william

Business traveler
Liked: Cleanliness, staff & service
Very conscientious staff, clean room
Stayed 1 night in Jun 2023
Response from Travis on Jun 29, 2023
Thank you for taking the time to review us. We hope to see you again soon.

2/10 Terrible

Jeanette

Traveled with family
Disliked: Cleanliness
Room smelled horrible. Spilled drink or something in desk drawer food crumbs in dresser drawers. I spent an hour cleaning with bleach wipes would have left if availablilty anywhere else. Window wouldn’t close was told by desk it had been that way for months. Staff was nice but hotel was not it just was dirty.
Stayed 3 nights in Jun 2023
Response from Travis on Jun 29, 2023
I'm sorry that your stay with us did not meet either of our expectations.

10/10 Excellent

Summer

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, you get everything you need and a friendly staff.
Stayed 3 nights in Jun 2023
Response from Travis on Jun 29, 2023
Thank you and we're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

JoAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Travis on Jun 29, 2023
Thank you. We're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 2 nights in Apr 2023

2/10 Terrible

Wendy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Jesse

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Super 8 Norwich on Jan 6, 2023
Dear Valued Guest:Thank you for taking the time to review our property.We hope you enjoyed your stay, and we look forward to seeing you again.

10/10 Excellent

JESSICA

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and very pleasant.
Stayed 1 night in Dec 2022
Response from Super 8 Norwich on Jan 6, 2023
Dear Valued Guest: Thank you for taking the time to review our property. We look forward to seeing you again.

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, rooms and location.
Response from Super 8 Norwich on Jan 6, 2023
Dear Valued Guest:Thank you for taking the time to review our property.We hope to see you again soon.