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Charged a $100 fee on top of the room stay. Didnt find out until check out. Toilet leaked all over the floor. Beds were still spring style and had to be 20 years old. Tv was maybe 32" and power kept cutting out. "Breakfast" was a joke.
Front desk was nice. Lots of characters staying there thru DSS or else it would be better. They throw huge bags of trash in the hallway and the halls smell like dirty feet or a hookless shelter. The room was big and clean. I was shocked at this. Very cold though and I had to sleep with my jacket on as the heat doesn’t work very well and needs to be upgraded. Also breakfast is dismal: few applesauce, apple juice and some terrible coffee and small bottle of water splayed out by the front desk. I wouldn’t advertise it as breakfast. I’m sure the people who stay would take it so they put very little out. Def a live in hotel or else it would be nicer.
Alisa
Stayed 1 night in Jan 2024
6/10 Okay
Rodrigo, San Diego
Business traveler
Jan 16, 2024
Liked: Cleanliness, staff & service
It’s indicated to be a smoke free and non-smoking building and rooms, but the moment you step in, you can smell the stench. The rooms are poorly insulated, you can hear what happens in the corridor and my room was next to the lobby, so I could hear everything. Not ideal when people need to sleep in a clean environment.
This hotel was clean and comfortable for us during our stay to visit our family.
Joella
Stayed 1 night in Nov 2023
Response from Super 8 Norwich on Dec 8, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We hope to see you again in the future.
8/10 Good
MICHAEL
Dec 4, 2023
Liked: Cleanliness, staff & service
Room cleaned every day. Immaculate.
I needed an inexpensive place to stay as my trip came up as an emergency. Super 8 fit the bill. Clean, comfortable bed, quiet, restful. All I wanted was a place to sleep, shower, and change clothes.
Also the in room refrigerator worked excellent. Froze what should be frozen. Kept cold what should be kept cold. And that's not always the case with these little refrigerators.
MICHAEL
Stayed 4 nights in Nov 2023
Response from Super 8 Norwich on Dec 8, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We hope to see you again in the future
6/10 Okay
Tina
Traveled with family and small children, Traveled with partner
The room stunk, the window wouldn't close, the toilet is too low to the ground, the tv didn't work well and we paid for accessibility for a disabled and were stuck
On second floor having to climb stairs and they said that's what we get for booking through a third party
Patricia
Stayed 1 night in Nov 2023
Response from Super 8 Norwich on Dec 8, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are sorry to hear that you did not enjoy your stay with us.
10/10 Excellent
Karen
Nov 12, 2023
Karen
Stayed 1 night in Nov 2023
Response from Super 8 Norwich on Nov 14, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are pleased you enjoyed your stay with us. We hope to see you again in the future.
The positives were that it was quiet (my stay was on a Saturday night), the room was clean, the bed was comfortable and the room temp was good. Check in and out and parking were all convenient. The only real negative was the 'breakfast' which was just coffee, juice, and granola bars. That was it. Yet, it advertises free breakfast included. So, beware.
Gwen
Stayed 1 night in Oct 2023
Response from Super 8 Norwich on Nov 14, 2023
Dear Valued Customer: Thank you for taking the time to review our property. We are pleased you enjoyed your stay with us. We hope to see you again in the future.
This was the worst hotel I have ever been in. Smelled of cigarettes, the heat was broken, black mold all over the bathroom, blanket had cigarette burns all over it.
Irene
Stayed 2 nights in Oct 2023
Response from Travis on Oct 31, 2023
I'm sorry you had these issues. I wish you would have brought them to my attention Saturday morning so I could have addressed them while you where here.
Transit people living there, had a large pit bull which they let out of the room, it came running down the hallway and before I could scoop up my little shitzu it was attacking her. Ripped her collar and leash right off and left teeth marks on her ears. Filed a complaint with village thru lol cal dog warden. Employee at front desk was not helpful at all. And not well trained as to how to handle an emergency.
eric
Stayed 3 nights in Sep 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: We are sorry to hear that you had issues with your stay. We do apologize.
2/10 Terrible
Aminata
Sep 13, 2023
Aminata
Stayed 1 night in Sep 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for taking the time to review our property. You did not comment on what would have been wrong during your stay with us.. We hope to see you again soon
Right around the corner from the Northeast Classic Car Museum & they offer a AARP discount!
francis
Stayed 1 night in Sep 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us. We do hope to see you again.
Norwich is a nice quiet old town. The Super 8 was nothing exquisite, but was comfortable.
Lloyd
Stayed 1 night in Aug 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for taking the time to review our property. We are pleased to see that you enjoyed your stay with us. We hope to see you again
10/10 Excellent
Alexander
Aug 14, 2023
Liked: Cleanliness, staff & service, amenities
My room was clean the staff was nice and the place was quite.
Alexander
Stayed 2 nights in Aug 2023
Response from Super 8 Norwich on Oct 12, 2023
Dear Valued Guest: Thank you for taking the time to review our property. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon
Cheap place to stay. They promote a free breakfast. But it is only a granola bar and a fruit cup. I expected a proper breakfast. Even a continental breakfast would have been better.
Everything was good. They had a door to have easy access from the 2nd floor to the outside. You can go out, but the access card did not work to come back in.
That should be fixed for easy access to unload and load the car.
Other than that, excellent stay. I would go there again.
Edward
Stayed 2 nights in Jun 2023
8/10 Good
william
Business traveler
Jun 28, 2023
Liked: Cleanliness, staff & service
Very conscientious staff, clean room
william
Stayed 1 night in Jun 2023
Response from Travis on Jun 29, 2023
Thank you for taking the time to review us. We hope to see you again soon.
2/10 Terrible
Jeanette
Traveled with family
Jun 27, 2023
Disliked: Cleanliness
Room smelled horrible. Spilled drink or something in desk drawer food crumbs in dresser drawers. I spent an hour cleaning with bleach wipes would have left if availablilty anywhere else. Window wouldn’t close was told by desk it had been that way for months. Staff was nice but hotel was not it just was dirty.
Jeanette
Stayed 3 nights in Jun 2023
Response from Travis on Jun 29, 2023
I'm sorry that your stay with us did not meet either of our expectations.
10/10 Excellent
Summer
Business traveler, Traveled with pets, Traveled with family