Ratings based on 597 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Dec 9, 2014
Under Construction when I stayed- inconvenient. Overall looked great but wasn't detail cleaned. I found hair in the shower. Housekeeping staff ignores you when you walk by.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Bernardino, CA

Close to shopping centers and restaurants.

Posted Dec 2, 2014
Walls are a little thin. You can here other people's conversations or activities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
Everything was great. Very modern and very clean. The only negative was hearing people in the hallway like they were in the room with you, but besides that it was great .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix

Holiday home away from home

Posted Dec 1, 2014
Pros: Quiet, comfortable, nice area.
Cons: Television reception, room refrigerator.
Location: Plenty of shopping nearby, Costco, malls and Victoria Gardens mall/restaurant area.
We've stayed here about 6 times over the Thanksgiving or Christmas holidays. The room has been redecorated nicely but the lobby area must be undergoing renovations. The pool table area is now empty along with the counter that used to be on the right side of the entry. The staff member I encountered was very friendly, professional and helpful. I think there used to be a small refrigerator in the room but now in their quest to go green you go to the lobby for bags of ice. The television has channels that are not accessible or poor reception. The bed is the best I've slept on anywhere including my home.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to home need free food to be givin that's al

Posted Nov 24, 2014
Had a good time will be coming back again very soon Other than that I had a very pleasant time thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Very trendy hotel

Posted Nov 23, 2014
I loved our stay, but I felt that the air conditioner was way to loud (it woke me up when it turned on throughout the night), and the windows appear to be thin. I was on the second floor and could hear people outside talking with the windows closed. Otherwise, I really liked the room and layout.
3 out of 5
by A verified travelerfrom Sebastopol, CA

They have gone downhill

Posted Nov 19, 2014
Pros: Location.
Cons: Clean the windows, keep the guest towels in the rooms without having to ask for them. Clean up the elevators, not a good impression.
Location: Good location, easy access in and out. Nearby all the good places to visit such as Ontario Mills and Victoria Gardens.
I have stayed here previously with the Visit Cal Bureau and enjoyed it, which is why I went again. It was a bad decision, the room had very dirty windows, could not see clearly outside. We had problems getting towels and washcloths and had to ask for these. I had my laundry done, but did not get it until 8PM that next evening, and they did not even bring it to the room.The elevators were covered with thick cloth and had graffiti scrawled onto the doors, something I might expect at a lower class facility. In fairness the hotel appears to be undergoing renovation, although I do not know why as it is fairly new. We were very disappointed in our stay, and probably will not repeat any stays here in the future.
3 out of 5
by A verified traveler

Upgrades what upgrades!!!

Posted Nov 17, 2014
Everything is broken and hallway carpet is dirty and the renovations are a joke the lights don't work broken things in the room don't waste your time!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario, ca

nice hotel

Posted Nov 14, 2014
the place was under construction or still in the process of getting finished, some if the trim still not put in, but it didnt affect comfort or stay in anyway. otherwise a great stay.. recently remodeled, modern finishes, very appealing, convenient location close to freeway, shopping, restaurants.. i would stay here again!
3 out of 5
by A verified travelerfrom D

Under-whelmed

Posted Nov 6, 2014
Nice bed. Shower was dirty. Air conditioner LOUD it was unusable. Staff was very nice.