Room, 1 King Bed, Jetted Tub | Individually furnished, free cribs/infant beds, rollaway beds, free WiFi
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Reviews of Red Lion Inn & Suites Ontario

2 out of 5
Red Lion Inn & Suites Ontario
266 NE Goodfellow St., Ontario, OR

Reviews

7.8

Good

Rating 10 - Excellent. 388 out of 1004 reviews" "
Rating 8 - Good. 300 out of 1004 reviews" "
Rating 6 - Okay. 167 out of 1004 reviews" "
Rating 4 - Poor. 95 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Lyle M

Traveled with group
Liked: Staff & service
Towels not replaced each day.
Stayed 2 nights in Apr 2024
Response from Management on Apr 19, 2024
Thank you for your feedback, we appreciate you staying with us.

8/10 Good

peter

Liked: Staff & service
Poor breakfast at best. Staff was great.
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Elsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility in the historic town. The rooms were great and updated.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thanks you for your review. We appreciate you staying here with us at the Red LIon Inn and Suites.

6/10 Okay

Malaina

Disliked: Cleanliness
I felt safe in the room with deadbolts and working lock. The bed was comfortable, but the room had an odd Oder like old pee or something I think it was coming from the bed.
Response from General Manager on Apr 15, 2024
Dear Malaina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Martha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
thank you for your review. we appreciate you staying here with us at the Red Lion Inn and Suites.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of shopping and eating choices.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Guest,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly helpful and made me feel safe.
Stayed 2 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you so much for staying with us at the Red Lion Inn and Suites Ontario. We hope to see you again next time you are in town!!

6/10 Okay

Sheila, West Bountiful

Traveled with family
Liked: Cleanliness, staff & service
The hotel was clean and the rooms were large. The toilet area was super small. No closets just a board on the wall with pegs.
Stayed 1 night in Apr 2024
Response from Management on Apr 7, 2024
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Albert, Kirkland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Management on Apr 6, 2024
Thank you for your feedback, we appreciate you staying with us!

10/10 Excellent

Bennita

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to get my mom into a ground floor room even though we came in way before check in time. I wish i remembered your names. But thank you so much!
Stayed 1 night in Apr 2024
Response from Management on Apr 3, 2024
It's our pleasure to extend our assistance to all of our guests, and we're happy to be of service! Thank you for your feedback and we appreciate you staying with us!

4/10 Poor

Justin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was courteous and friendly, and the room appeared to be clean as did the linens. The room smelled musty. The lock on the window barely functioned. The bathroom was so small that you had to straddle the toilet to close the door. I used the hot tub in the morning as soon as it opened. Everything appeared to be clean around the pool and hot tub, so I set the timer on the hot tub for twenty minutes and climbed in. When the timer shut off and the bubbles cleared I noticed a dark sludge had appeared in the corners just above the water line. I was thoroughly grossed out and immediately went to my room to take a shower. A few hours later I started breaking out in a rash where my back and arm were resting on the ledge of the hot tub.
Stayed 1 night in Mar 2024
Response from Management on Apr 3, 2024
We sincerely apologize your stay did not meet your expectations. We will address these concerns immediately. As we continuously develop the property's infrastructure, we will use your experience to reinforce our dedication to guest satisfaction, to all of our staff. We hope to demonstrate our improvements to you should you choose Red Lion Inn & Suites in you future travel plans. Thank you for staying with us.

4/10 Poor

Judy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend this place. Plug don’t work properly, bathroom is in need of updates not repairs. The floors were dirty and there was even crayons on the floor.
Stayed 1 night in Apr 2024
Response from Management on Apr 3, 2024
We sincerely apologize your stay did not meet your expectations. We will address these concerns immediately. As we continuously develop the property's infrastructure, we will use your experience to reinforce our dedication to guest satisfaction, to all of our staff. We hope to demonstrate our improvements to you should you choose Red Lion Inn & Suites in you future travel plans. Thank you for staying with us.

2/10 Terrible

breanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room and poor condition. Over charged after the fact
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Breanna,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

M Henry, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 4, 2024
Thank you for your feedback, we appreciate you staying with us!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It is overall a great place to stay staff is very professional
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Kelly,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Jin

Traveled with family
Liked: Cleanliness, staff & service
Nice area
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Jin,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Eric

Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thank you for your feedback, we appreciate you staying with us!

8/10 Good

Jeremiah

Traveled with family
The breakfast was minimal with very few options. Staff was friendly and room was nice and clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Jeremiah,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Barry

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Barry,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Robert

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds, nice staff and probably the best deal for all the motels in that area. Some are cheaper but then you sacrifice tv, fridge and many other things. Red lion has everything a person needs to be comfortable while staying out of town for work or whatever reason
Stayed 2 nights in Jan 2024
Response from General Manager on Mar 23, 2024
Dear Robert,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

yogesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found blood on the bedding and on the wash cloths. Will not be staying here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Steven,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 Poor

Joseph

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I felt like that if the property is nonsmoking then it shouldn't smell like marijuana inside of the property. The staff was amazing and they should be recognized but they were the best part of my stay there.
Stayed 2 nights in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback, we appreciate you staying with us.

8/10 Good

Cody

Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Cody,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Leslie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would love to post a picture of when having first entered our hotel rooms bathroom. Lifted the toilet seat and was greeted with stuck on poop and giant piss stains on the toilet bowl rim and underside of toilet sear. It stunk as well. The poor desk lady was just as embarrassed and offered to clean it which she did. Such a turn off.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Leslie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Michelle

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Management on Mar 16, 2024
We sincerely apologize your stay was not what you expected. As we improve upon the property's infrastructure, we will use your experience to reinforce our dedication to your satisfaction, to all of our Staff. We hope to demonstrate our improvements should you choose Red Lion Inn & Suites in your future travel plans. We thank you for staying with us.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for your feedback, we appreciate you staying with us!

6/10 Okay

Max

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Cost effective and very easy to check in/out. Conditions of the room were worn, but reasonable. However, the shower was filthy with grunge caked on the shower head, while the faucet and handle didn’t look as though they’d been even wiped recently. This apparent filth made me question the apparent cleanliness of the rest of the facility.
Stayed 1 night in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your feedback. We will address these concerns immediately, as we improve upon the infrastructure of the facility. We hope to demonstrate our improvement should you include Red Lion Inn & Suites in your future travel plans. Thank you for staying with us.

10/10 Excellent

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book via Expedia, as it was last minute. Pet friendly and being near to many dining options made it attractive as well. Waffles for breakfast always is good. Would stay again.
Stayed 1 night in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your feedback, we appreciate you staying with us!

10/10 Excellent

Herb, Coulee Dam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I84 very clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Herb,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Julio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Will stay here again!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Julio,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Paul

Traveled with partner
Disliked: Amenities
No cable tv, so no locals when winter travel forecast is important. If you want Hulu, prime, etc and are comfortable logging in on their Roku tv no problem. I wasn’t ok with doing that. Room was ok, homeless person camping outside on adjacent street under tarp. Don’t eat at Denny’s, horrible breakfast and expensive.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Paul,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Katelyn

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked the building, we didn’t feel like it was in a ghetto area. The cleaning definitely could be improved, one of our room towels had dirt on it upon arrival and the floor looked dirty. There was no elevator in the building and we have a 7 month old so we had to make trips to get our items and bring up the stroller. Other than that, the stay was not bad at all. :)
Stayed 1 night in Mar 2024
Response from Management on Mar 3, 2024
Thank you for your feedback, we appreciate you staying with us.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
You front desk guy was a royal douche bag Argued with us about our room Just plain and simple RUDE
Stayed 1 night in Mar 2024
Response from General Manager on Mar 2, 2024
Dear Susan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Exelent service
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Raul,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Patricia

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Patricia,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Edwin

Stayed 2 nights in Feb 2024
Response from Management on Feb 27, 2024
We are sorry to hear your stay did not meet your expectations. As we work upon the infrastructure of the property we will reinforce to all of our Staff, our commitment to guest satisfaction. We hope to demonstrate our improvements should you choose Red Lion in your future travel plans. Thank you for staying with us.

10/10 Excellent

Yarai

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service in everything
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Yarai,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Keith

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on Feb 25, 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Joe

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hot tub, breakfast was ok
Stayed 1 night in Feb 2024
Response from Management on Feb 23, 2024
Thank you for your feedback, we appreciate you staying with us!

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine nothing exceptional
Stayed 1 night in Feb 2024
Response from Management on Feb 20, 2024
Thank you for your feedback, we appreciate you staying with us!

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except our room had the tiniest bathroom I have ever seen. Literally had to stand in tub or squeeze to close the door.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Jim,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop over when passing through from Idaho/Utah to/from Oregon. We love the staff's friendly attention and care and appreciate them always being ready for us when we get there. One downside is a lack of an elevator. If you have lots of items you need to bring inside, be sure to request a ground floor room when making a reservation.
Stayed 1 night in Feb 2024
Response from Management on Feb 17, 2024
We're glad you enjoyed your stay with us and appreciate your feedback! We hope to see you again in the future!

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffer!
Stayed 1 night in Feb 2024
Response from Management on Feb 11, 2024
Thank you for your feedback, we appreciate you staying with us!

6/10 Okay

Delmar

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Not what I would describe as a REAL Red Lion Inn. We have used Red Lion hotels for several years and came to know them as being a few notches above your average roadside hotel. This does not seem to be true anymore. 😒 Also there was the strangest vibration in the room. It was very off putting. It stopped sometime around midnight. Weird!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Delmar,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Louis

Stayed 1 night in Feb 2024
Response from Management on Mar 20, 2024
Thank you for your feedback, we appreciate you staying with us.

8/10 Good

carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of dining options. Easy access from the freeway. Had a little difficulty with our room card and internet sign in but got it all worked out
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Carol,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Michael C

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Management on Feb 4, 2024
Thank you for your feedback, we appreciate you staying with us!

8/10 Good

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in Dec 2023
Response from Management on Feb 2, 2024
Thank you for your feedback, we appreciate you staying with us!

10/10 Excellent

Reagan

Business traveler
Liked: Cleanliness, amenities
A nice quiet place to stay
Stayed 3 nights in Jan 2024
Response from Management on Jan 28, 2024
We're glad you enjoyed your stay and look forward to seeing you in the future! We really appreciate your feedback!