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The hotel was an amazing place to stay at for my weekend especially love how the have a mini store in the lobby where you can get los of drinks snack and essentials. Rooms where amazing berry spacious a. In all I loved my spay here
Weve stayed here before and looked forward to returning. It's always clean. The room is well appointed. The staff is pleasant and friendly.
Estevan
Stayed 3 nights in Mar 2024
4/10 Poor
nara
Traveled with family
Mar 10, 2024
Liked: Amenities
Disliked: Staff & service
The front desk talk like a robot, they aren’t friendly. The rooms are clean, bathrooms too. They have a coffee machine with different options to pick from 24/7, Ice machines are on each floor. The refrigerators are empty in both rooms. The hotel was quiet at night. This location is in a safe area, near lots of restaurants and shopping centres.
nara
Stayed 1 night in Mar 2024
Response from Daniel N Deleon on Mar 11, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
Front desk seemed like they were having a bad day, both the morning and night staff when I spoke to them. Random charges when you get there, nice hotel, nice area would stay here again based on that alone.
Very clean hotel. AC is cold. Room size is big. Shower was high pressure and very nice. Front desk and manager were awesome. Breakfast was better than most hotels. Nice location, lots of restaurants near by. Dive bars close or in walking distance. Gym across the street. I stay in a lot of hotels all over. This one was better than a high end hotel in Vegas. Bed was comfortable too. Well worth the money.
Air conditioning in the room is nice and quiet as well, rooms are clean and comfortable.
Alexander
Stayed 1 night in Nov 2023
8/10 Good
David, Johnson City
Traveled with partner
Nov 29, 2023
Liked: Cleanliness, staff & service
Great location and staff is very friendly and helpful. Rooms are comfortable and clean but could use an upgrade. Biggest negative is a motion activated light switch which cannot be turned off which turns on light when one gets up in the middle of the night. Annoying.