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Reviews of Best Western Plus Heritage Inn Ontario Rancho Cucamonga

2.5 out of 5
Best Western Plus Heritage Inn Ontario Rancho Cucamonga
8179 Spruce Avenue, Rancho Cucamonga, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1004 reviews" "
Rating 8 - Good. 270 out of 1004 reviews" "
Rating 6 - Okay. 85 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an amazing place to stay at for my weekend especially love how the have a mini store in the lobby where you can get los of drinks snack and essentials. Rooms where amazing berry spacious a. In all I loved my spay here
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet property. Enjoyed our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in Feb 2024

8/10 Good

MOHAMED

Stayed 1 night in Mar 2024

10/10 Excellent

Estevan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve stayed here before and looked forward to returning. It's always clean. The room is well appointed. The staff is pleasant and friendly.
Stayed 3 nights in Mar 2024

4/10 Poor

nara

Traveled with family
Liked: Amenities
Disliked: Staff & service
The front desk talk like a robot, they aren’t friendly. The rooms are clean, bathrooms too. They have a coffee machine with different options to pick from 24/7, Ice machines are on each floor. The refrigerators are empty in both rooms. The hotel was quiet at night. This location is in a safe area, near lots of restaurants and shopping centres.
Stayed 1 night in Mar 2024
Response from Daniel N Deleon on Mar 11, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Front desk seemed like they were having a bad day, both the morning and night staff when I spoke to them. Random charges when you get there, nice hotel, nice area would stay here again based on that alone.
Stayed 1 night in Feb 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast included, nice area, room was nice and very clean; friendly staff- highly recommended
Stayed 1 night in Feb 2024

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here
Stayed 2 nights in Feb 2024

10/10 Excellent

A,K Tax

Stayed 7 nights in Feb 2024

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a full breakfast starting at 6 AM.
Stayed 1 night in Feb 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lily

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was nice and the location is convenient to my place.
Stayed 6 nights in Jan 2024

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kate

Liked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Trevoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

ANH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Free breakfast included, and it was good.
Stayed 1 night in Feb 2024

8/10 Good

DINAH, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price.
Stayed 1 night in Jan 2024

10/10 Excellent

andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time
Stayed 1 night in Jan 2024

10/10 Excellent

Marland

Stayed 1 night in Jan 2024

10/10 Excellent

Lily

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and it's very convenient to the place I work there.
Stayed 1 night in Jan 2024

10/10 Excellent

Marcos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Stayed 2 nights in Jan 2024

10/10 Excellent

Isaias

Stayed 1 night in Dec 2023

10/10 Excellent

Cassandra

Stayed 1 night in Dec 2023

10/10 Excellent

Liz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Stayed 1 night in Dec 2023

10/10 Excellent

G LaVerne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Edith

Liked: Property conditions & facilities, room comfort
Great stay for great price
It was good and very pleasant… loved the woman at the check in desk very welcoming and friendly
Stayed 1 night in Dec 2023

8/10 Good

Dina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 6 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Hotel personnel were very pleasant. Breakfast was a large variety. Hotel was clean - rooms were nice. Close to lots of things to do.
Stayed 6 nights in Nov 2023

6/10 Okay

Joshua

Traveled with family
It was a place to stay. Outlet in bathroom didn’t work. Bed wasn’t horrible but not great.
Stayed 4 nights in Nov 2023

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again
Stayed 4 nights in Aug 2023

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the stay.
Very clean hotel. AC is cold. Room size is big. Shower was high pressure and very nice. Front desk and manager were awesome. Breakfast was better than most hotels. Nice location, lots of restaurants near by. Dive bars close or in walking distance. Gym across the street. I stay in a lot of hotels all over. This one was better than a high end hotel in Vegas. Bed was comfortable too. Well worth the money.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Stayed 3 nights in Nov 2023

8/10 Good

Alexander, Agoura Hills

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning in the room is nice and quiet as well, rooms are clean and comfortable.
Stayed 1 night in Nov 2023

8/10 Good

David, Johnson City

Traveled with partner
Liked: Cleanliness, staff & service
Great location and staff is very friendly and helpful. Rooms are comfortable and clean but could use an upgrade. Biggest negative is a motion activated light switch which cannot be turned off which turns on light when one gets up in the middle of the night. Annoying.
Stayed 7 nights in Nov 2023

6/10 Okay

William

Stayed 8 nights in Nov 2023

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located. It is a little dated, but clean and comfortable. The breakfast is great with a lot to choose from.
Stayed 6 nights in Nov 2023

10/10 Excellent

Kay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Easily accessible.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023