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Reviews of Holiday Inn Ontario, an IHG Hotel

2.5 out of 5
Holiday Inn Ontario, an IHG Hotel
1249 Tapadera Avenue, Ontario, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 32 out of 46 reviews" "
Rating 8 - Good. 9 out of 46 reviews" "
Rating 6 - Okay. 3 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kali

Traveled with partner
Liked: Cleanliness, staff & service
Friendly staff, clean rooms, cute bar
Stayed 2 nights in Apr 2024

8/10 Good

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the hospitality.
Stayed 4 nights in Apr 2024
Response from Melissa Schon, Director of Sales and Marketing on Apr 19, 2024
Dear Jodi,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are so pleased to hear that you enjoyed your stay and we look forward to providing you with the same exceptional experience on your next visit to Ontario Oregon.Kind Regards, Melissa SchonDirector of Sales Holiday Inn Ontario Oregon

10/10 Excellent

D Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel, reasonably priced and convenient for my travels. I’ve stayed here twice now and will in the future when driving through. The front desk staff is excellent.
Stayed 1 night in Apr 2024
Response from Melissa Schon, Director of Sales and Marketing on Apr 15, 2024
Dear D Todd,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are so glad to hear that you enjoyed your stay with us here at the Holiday Inn Ontario and we look forward to providing you with the same exceptional service you deserve on your next visit with us here in Ontario.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario Oregon

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Clean. Smells great. Nice lawn outside of sliding doors. Nice people. Didn’t have time to go to the restaurant or bar, but was a great option to have on site.
Stayed 1 night in Apr 2024
Response from Melissa Schon, Director of Sales and Marketing on Apr 15, 2024
Dear Debi,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are so glad to hear that you enjoyed your stay with us here at the Holiday Inn Ontario and we look forward to providing you with the same exceptional service you deserve on your next visit with us here in Ontario.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario Oregon

8/10 Good

Lynanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was not always staffed. The restaurant breakfast service was very slow, causing us to rush for checkout.
Stayed 1 night in Apr 2024
Response from Melissa Schon, Director of Sales and Marketing on Apr 10, 2024
Dear Lynanne,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. Please allow me to apologize for any inconveniences you experienced during your visit with us. I have shared your feedback with our General Manager as well as Restaurant Manager and they have reassured me they will look into these issues and address them in a timely manner. We hope that you will give us another chance to provide you with the lodging and dining experience you deserve on your next visit to Ontario Oregon.Kind Regards,Melissa Schon Director of SalesHoliday Inn Ontario

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Melissa Schon, Director of Sales and Marketing on Apr 10, 2024
Dear Adam,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are so pleased to see that you enjoyed your stay with us here at the Holiday Inn Ontario. We look forward to seeing you on your next visit to Ontario Oregon.Kind Regards,Melissa Schon Director of Sales

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Super friendly and helpful!
Stayed 1 night in Mar 2024
Response from Melissa Schon, Director of Sales and Marketing on Apr 1, 2024
Dear Michael,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are so pleased to hear that you enjoyed your stay with us and I have shared your feedback with the entire staff and they join me in thanking you. We look forward to providing you with the same exceptional lodging experience you deserve on your next visit to Ontario. Kind Regards,Melissa SchonDirector of Sales Holiday Inn Ontario Oregon

10/10 Excellent

Linda, Wendell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Kyle at the front desk made checking in a great experience. He was friendly, happy and thorough. The room was clean and updated and bed was very comfortable.
Stayed 1 night in Mar 2024
Response from Melissa Schon, Director of Sales and Marketing on Mar 28, 2024
Dear Linda,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. I have shared your comments with our entire staff and they join me in thanking you. We are so pleased to hear that you enjoyed your stay with us here at the Holiday Inn Ontario and we look forward to providing you with the same exceptional experience on your next visit to Ontario Oregon. Kind Regards,Melissa Schon Director Of Sales Holiday Inn Ontario Oregon

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Melissa Schon, Director of Sales and Marketing on Apr 19, 2024
Dear Heather,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are so pleased to hear that you enjoyed your stay and we look forward to providing you with the same exceptional experience on your next visit to Ontario Oregon.Kind Regards, Melissa SchonDirector of Sales Holiday Inn Ontario Oregon

10/10 Excellent

Elizabeth

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful
Stayed 1 night in Mar 2024
Response from Melissa Smith, Director of Sales and Marketing on Mar 28, 2024
Dear Elizabeth,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are pleased to hear that you enjoyed your stay and that our staff was so welcoming. We hope to see you on your next visit to Ontario Oregon.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario Oregon

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa Schon, Director of Sales and Marketing on Mar 20, 2024
Dear Jeff,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback! We hope to see you on your next visit to Ontario. Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario Oregon

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa Schon, Director of Sales and Marketing on Mar 14, 2024
Dear Dorian,Thank you so much for taking your time to leave a online review, We appreciate your business and value your feedback. We are so glad you chose us to fulfill your lodging needs and we hope to see you again on your next visit to Ontario Oregon.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under construction. Staff was excellent. Property is in disarray.
Stayed 1 night in Mar 2024
Response from Melissa Schon, Director of Sales and Marketing on Mar 14, 2024
Dear Jim,Thank you so much for taking your time to leave a online review, We appreciate your business and value your feedback. We are so glad you chose us to fulfill your lodging needs and we hope to see you again on your next visit to Ontario Oregon and you will be able to see and take advantage of the finished beautiful product once the remodel is complete.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff at front desk. Breaks fast so so
Stayed 1 night in Mar 2024
Response from Melissa Schon, Director of Sales and Marketing on Mar 14, 2024
Dear Wendy,Thank you so much for taking your time to leave a online review, We appreciate your business and value your feedback. We are so glad you chose us to fulfill your lodging needs and we hope to see you again on your next visit to Ontario Oregon.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario

10/10 Excellent

Robbin, Bourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff were very nice. Initiated being helpful without me asking. I’m from Northeast and have stayed at holiday inns in NY and they are dirty and the staff are rude. This was one of the nicest hotels I’ve stayed in. Highly recommend.
Stayed 1 night in Feb 2024
Response from Melissa Schon, Director of Sales and Marketing on Mar 14, 2024
Dear Robin, Thank you so much for your kind encouraging words, Here at the Holiday Inn Ontario guest satisfaction and safety is top priority. Thank you so much for taking your time to leave a online review, We appreciate your business and value your feedback. We are so glad you chose us to fulfill your lodging needs and we hope to see you again on your next visit to Ontario Oregon.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario

8/10 Good

Suzette

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was great. I would give this 5 stars if the cleaning staff didn't spend 2 hours outside of our room in the A.M. making a ton of noise.
Stayed 1 night in Feb 2024
Response from Melissa Schon, Director of Sales and Marketing on Mar 14, 2024
Dear Suzette,Thank you so much for taking your time to leave a online review, We appreciate your business and value your feedback. We are so glad you chose us to fulfill your lodging needs, Please allow me to apologize for any disruptions you experienced on your stay. Our housekeeping staff does start their shift at 10:00am to ensure that our guest rooms are ready to the best of their ability for guests to start the check-in process by 3:00pm. Again please except our sincere apologies for those disruptions. We hope to see you again on your next visit to Ontario Oregon.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario

6/10 Okay

Paul

Go
Stayed 1 night in Feb 2024
Response from Melissa Schon, Director of Sales and Marketing on Mar 14, 2024
Dear Paul,Thank you so much for taking your time to leave a online review, We appreciate your business and value your feedback. We are so glad you chose us to fulfill your lodging needs and we hope to see you again on your next visit to Ontario Oregon.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario

6/10 Okay

Frank

Business traveler
Liked: Cleanliness
The property is under remodel construction. When it is done, place will be much nicer
Stayed 1 night in Feb 2024
Response from Melissa Schon, Director of Sales and Marketing on Feb 19, 2024
Dear Frank, Thank you so much for taking your time to leave a online review, we appreciate your business and value your feedback. We hope that you will choose us for your lodging needs on your next visit to Ontario.Kind Regards,Melissa Schon Director of SalesHoliday Inn Ontario Oregon

10/10 Excellent

Gema

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff ,friendly and convenient in house dining.
Stayed 1 night in Nov 2023
Response from Melissa Schon, Director of Sales and Marketing on Jan 19, 2024
Dear Gema,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are so glad you enjoyed your stay and we look forward to seeing you on your next visit to Ontario Oregon. Kind Regards,Melissa Schon Director Of Sales Holiday Inn Ontario Oregon

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Melissa Schon Director of Sales on Dec 28, 2023
Dear Glenn,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are glad you enjoyed your stay and we look forward to seeing you on your next visit to Ontario.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario Oregon

6/10 Okay

Erik

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Melissa Schon Director of Sales on Dec 28, 2023
Dear Erik,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We hope that you will give us another opportunity provide you with the exceptional lodging experience you deserve in our newly renovated Holiday Inn Ontario Oregon Kind Regards,Melissa Schon Director Of SalesHoliday Inn, Ontario Oregon

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk agent was very friendly, and always has the best energy. I can’t remember her name, but I will next time! It’s always great value for a great price. It’s the only place I’ll stay when I travel here for work.
Stayed 1 night in Oct 2023
Response from Melissa Schon Director of Sales on Dec 28, 2023
Dear Nancy,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We are glad you enjoyed your stay and we look forward to seeing you on your next visit to Ontario.Kind Regards,Melissa SchonDirector of SalesHoliday Inn Ontario Oregon

10/10 Excellent

LORENZO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melissa Schon Director of Sales on Dec 28, 2023
Dear Lorenzo,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We hope that you will give us another opportunity provide you with the exceptional lodging experience you deserve in our newly renovated Holiday Inn Ontario Oregon Kind Regards,Melissa Schon Director Of SalesHoliday Inn, Ontario Oregon

8/10 Good

Colleen, SAGLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and parking for our trailer was good. Property was being remodeled and rebranded , so a lot of confusion finding the property and construction was going on throughout.
Stayed 1 night in Nov 2023
Response from Melissa Schon Director of Sales on Dec 28, 2023
Dear Colleen,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We hope that you will give us another opportunity provide you with the exceptional lodging experience you deserve in our newly renovated Holiday Inn Ontario Oregon Kind Regards,Melissa Schon Director Of SalesHoliday Inn, Ontario Oregon

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Melissa Schon Director of Sales on Dec 28, 2023
Dear Roger,Thank you so much for taking your time to leave a online review. We appreciate your business and value your feedback. We hope that you will give us another opportunity provide you with the exceptional lodging experience you deserve in our newly renovated Holiday Inn Ontario Oregon Kind Regards,Melissa Schon Director Of SalesHoliday Inn, Ontario Oregon