Ratings based on 718 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kerman ,Ca.

Nice and quiet place to stay, real homie feeling ,

Posted Mar 25, 2015
Pros: The cleanliness of the room and the continental breakfast one of the best I've seen so far.
Cons: More victor information about resturants and shopping
Just walking distance from the mall and resturants right next to the freeway, perfect location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom British Clumbia

When in Ontario, CA stay here

Posted Mar 19, 2015
Pros: I liked the bed, the pool and hot tub, the breakfast, and the staff were friendly. I also liked the location.
Location: Huge mall (one of the largest in the USA) and lots of interesting restaurants all within a short walking distance.
Lovely comfortable hotel (bed was wonderful). Staff were pleasant and the location beside one of the largest malls in the country is superb. Lots of restaurants nearby as well. A hot breakfast was provided and it was quite enjoyable (somewhat better than your average inclusive breakfast). For sure I would stay here again.
Comment from Hotel Management
Mar 20, 2015 by cisgm, Hotel Management
Thank you so much for your review! We appreciate you sharing your great experience at our hotel with other potential guests! Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom k

Nice place to stay near Claremont Colleges

Posted Mar 16, 2015
This is the second time we've stayed here. It is close to shopping and the Claremont tennis facilities. The front desk always goes out of their way to accommodate you ( we got a late check out after our sons tennis match).
Comment from Hotel Management
Mar 20, 2015 by cisgm, Hotel Management
Thank you for your review and it's great to hear that you chose our hotel for a second stay. We hope to see you again if your son is playing tennis in our area!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexicali

Very comfortable hotel.

Posted Mar 3, 2015
Pros: Quiet, nice and comfortable.
Cons: ok
Location: Close to the mall and restaurants.
Great hot breakfast and close to the mall, restaurants and freeway.
Comment from Hotel Management
Mar 20, 2015 by cisgm, Hotel Management
Thank you for your review. We are happy to hear you enjoyed your stay!
3 out of 5
Recommended
for Everyone
by A verified traveler

Across the street from mall

Posted Feb 24, 2015
Lots off people yelling in the hallways, staff couldn't control them. Still Good place to stay.
Comment from Hotel Management
Mar 20, 2015 by cisgm, Hotel Management
We apologize for the noise that other guests were making during your stay. Our staff tries very hard to control guests who are not considerate of others in the hotel.
2 out of 5
by A verified traveler

Price does not meet the expectations

Posted Feb 10, 2015
Pros: The staff was excellent.
Cons: Bathroom ventilation was weak, Internet was slow, and update the lighting within the rooms.
Location: Ontario mall.
$150 for a room and I have stayed at the same quality from a low budget motel. Very thin walls.
Comment from Hotel Management
Mar 6, 2015 by CISGM, Hotel Management
We apologize that you experienced some noise during your recent stay. Our hotel was built with an additional layer of plywood between every wall to try to combat this frequent problem in hotels but sometimes there are inconsiderate guests whose noise we just can't cover up. We assure you that this is not a usual complaint at our hotel and hope that next time we can exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2015
Family friendly and clean rooms. Perfect location for our event in the convention center, visit with family at the mall afterwards all with in short drive away.
Comment from Hotel Management
Mar 6, 2015 by CISGM, Hotel Management
We are very pleased that you found our location near the Convention Center and adjacent to the Ontario Mills so convenient. We hope we will be your first choice when coming to the Ontario area in the future.
1 out of 5
by A verified traveler

Rude unhelpful staff

Posted Jan 26, 2015
Pros: Staff was very rude and not willing to help.
I made a mistake and booked the room for the wrong day. I needed it for Sunday and check out Monday. I got to the hotel and was told I booked it for the wrong day. I admitted my mistake and asked her what can I do to fix it. I was told I would have to book a room for Sunday and would not be able to get a refund for the day I wasn't there. I agreed I made a mistake but I was surprised they were not willing to try in any way to try to make it fair. I didn't want to deal with them any longer so I went to a different hotel.
Comment from Hotel Management
Mar 7, 2015 by CISGM, Hotel Management
I apologize if there was a misunderstanding regarding our comments when you arrived to check in. As we were not the company with whom you made your reservation or paid for the room, we suggested that you call Hotels.com to find a solution to the error on the reservation. We were unable to assist without you first contacting Hotels.com since the reservation was not made with the hotel. We typically try to work with our Internet partners when mistakes are made if the hotel is not sold out on the day in questions. Again, we apologize if you misunderstood our intentions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
Nice hotel, shower was installed wrong and had to stay to the left to get any water. The fitness room only has cardio equipment, no aerobic equipment.
Comment from Hotel Management
Mar 7, 2015 by CISGM, Hotel Management
Thank you for taking the time to submit a review of your stay at our hotel. We are in the process of getting bids to replace some of our fitness equipment and add a weight machine. We hope this change will be to your satisfaction.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

Great stay with nice rooms and great price.

Posted Jan 8, 2015
Pros: It had everything you needed to stay there and not go anywhere.
Cons: More tv channells
Location: the strip is close by.
It was my wifes and my anniversary. We stayed there 4 nights. The first thing we liked about the hotel was that it had everything at the hotel to not go anywhere. Casino of course, movie theatre, bowling, entertainment, restaurants. We enjoyed our stay and the casino. The cafe was excellent and affordable. We look forward to visiting again.
Comment from Hotel Management
Mar 6, 2015 by CISGM, Hotel Management
Unfortunately I believe that this review has been posted on the wrong hotel. We are located in Ontario, California and do not have a casino or bowling alley. This sounds like it was intended for a hotel in Las Vegas...glad you had a good time on your anniversary!!!