Ratings based on 560 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from palm springs

Great location.

Posted Jul 28, 2014
The staff was outstanding. Everyone was very helpful. We enjoyed our visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jul 20, 2014
This is the 2nd time we stay here, and it's just nice, quiet, clean, budget price, close to shopping centers, different food options and fast food restaurants. And the staff at the hotel are super nice.. So far it is the best hotel we have stayed in Ontario Ca..
1 out of 5
by A verified traveler from Dubai

Unethical hotel staff, must argue for a receipt

Posted Jul 15, 2014
Pros: Business center had a printer.
Cons: Get a new manager with a good history of experience. Or, Hampton Inn is next door. It is a 100 times better than this place.
Location: Good shops and eateries near by
Hotel will only issue a letter head with no description or amount and not a final bill at check out. I had to argue with the entire staff and the manager. Their explanation is the computer won't print a final bill even if there is a pre-authorized hold on your credit card for miscellaneous items. In addition, even if you prepay for the room through expedia, they still demand a $200 USD deposit at the time of check in. The food was gross. Potatoes were uncooked, eggs tasted like water, waffles batter was watery. Internet was so slow I had to go across the street to Starbucks to get my work done.
Comment from Hotel Management
Jul 18, 2014 by CISGM, Hotel Management
We apologize that we were unable to provide you with a zero balance final bill upon your departure. Reservations made through Expedia or other Internet companies are paid for directly to those companies and not to the hotel. The hotel cannot provide a receipt because we were not the company who received payment for the room. We do take a $50 authorization on a credit card or a $200 cash deposit for any potential incidentals however this is a hold only and nothing is actually charged on your room to display on a receipt. The receipt that is generated shows no transactions and so no balance is displayed. We are sorry that this did not meet your needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from San bernardino

Very nice

Posted Jul 14, 2014
Like the breakfast and the hotel and the staff. Will return back and stay at the hotel
Comment from Hotel Management
Jul 17, 2014 by CISGM, Hotel Management
Thank you for submitting a review of our hotel. We are very happy to hear that you were happy with your stay and will be staying with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area,CA

Good hotel close to a lot of shops

Posted Jul 14, 2014
It was a nice affordable hotel very clothes to shops and restaurants. Free breakfast was not the most delicious but a nice little perk.
Comment from Hotel Management
Jul 17, 2014 by CISGM, Hotel Management
We are happy that you enjoyed our location at Ontario Mills and that you enjoyed our breakfast. We look forward to having you stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kauai

Surprisingly good

Posted Jul 9, 2014
Pros: free wifi & parking
I can only recommend this hotel: excellent location to the Mall the Highways but absolutely quiet, super clean, friendly staff - really good
Comment from Hotel Management
Jul 17, 2014 by CISGM, Hotel Management
Thank you for your recommendation! We hope to see you again when you come back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff, clean rooms, close to outlet mall.

Posted Jul 6, 2014
Very cordial staff, near some great shopping. Rooms are clean. Has a workout facility and a small business center. Stayed here 2 nights for a family reunion and disneyland. It is about 30-40 minutes on the highway to disneyland and back but traffic was easy going and the kids slept the whole ride back.
Comment from Hotel Management
Jul 17, 2014 by CISGM, Hotel Management
Thank you for your review. We are happy to hear that you and your family enjoyed your stay at our hotel for your reunion. Yes, we are very centrally located for everything that Southern California has to offer and we have some of the best shopping around just across the street at Ontario Mills. We hope to see you and your family again when you come to the Ontario area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las vegas

Posted Jun 30, 2014
Great hotel and I'm super picky! Only 2 down falls were that there was only 1 washer and dryer and the hallways don't smell too good. But everything else was perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2014
The hotel was nice the rooms were clean and everything was great my only complaint was I went to do laundry and the machine took my money for.my soap told.the front desk and they made me pay for another one that upset me a little and also upset the pool closed early its summer and the weekend it would be ok to keep it open longer.
Comment from Hotel Management
Jun 24, 2014 by CISGM, Hotel Management
Thank you so much for your review. We are sorry that you experienced a problem with the soap machine. You should have been given a box of soap to replace the money you lost in the machine. I will share your comments with the employees as a training opportunity. Our pool closes at 10pm because we have rooms located right about above it. If we have loud guests in the pool after 10pm these guests could be disturbed. We realize that most of our guests would be respectful of our other guests however we have had negative experiences that have forced us to strictly adhere to this schedule. We are very happy that you enjoyed your stay and hope to see you again if you come to the Ontario area.
4 out of 5
Recommended
for Everyone
by Paul

Nice

Posted Jun 2, 2014
Cons: To much deodorant spray in room
Location: Very short Walk to Ontario mills mall & restaurants
It was nice for a nights stay. Clean & comfortable.
Comment from Hotel Management
Jun 5, 2014 by CISGM, Hotel Management
Thank you! We are happy you enjoyed the hotel and hope you will stay with us again soon!