Ratings based on 583 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice & helpful staff.

Posted Sep 2, 2014
Breakfast ran short quite a few times way before it was suppose to end so u had to wait. Wish the pool stayed open longer & had pool towels available with out having to ask the front desk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Spare of the moment

Posted Aug 19, 2014
Pros: The room was comfortable and it was sooo nice that it had the thermostat controller on the wall. So it was nice to be comfortable.
Cons: No need. It was very nice and comfortable
Location: Its walking distance to Ontario Mills and several bars and eateries
When I checked in the hotel staff was very friendly and helpful. When I got to my room I was surprised how clean and nice the room was. The restroom/ shower was clean and nice... with a lot of towels, thank goodness. There is a underground parking area which can only be accessed with your room card and was nice because at about 10pm the parking lot was full, but there was still plenty of parking.
5 out of 5
Recommended
for Everyone
by A verified traveler from palm springs

Great location.

Posted Jul 28, 2014
The staff was outstanding. Everyone was very helpful. We enjoyed our visit.
Comment from Hotel Management
Aug 8, 2014 by CISGM, Hotel Management
We are thrilled that our staff made you feel so welcome at our hotel. We try to make every guest feel like a visitor in our home. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jul 20, 2014
This is the 2nd time we stay here, and it's just nice, quiet, clean, budget price, close to shopping centers, different food options and fast food restaurants. And the staff at the hotel are super nice.. So far it is the best hotel we have stayed in Ontario Ca..
Comment from Hotel Management
Aug 8, 2014 by CISGM, Hotel Management
Thank you so much for your kind words and for recognizing our efforts to provide a comfortable friendly atmosphere for our guests. We look forward to being your host again in the future.
1 out of 5
by A verified traveler from Dubai

Unethical hotel staff, must argue for a receipt

Posted Jul 15, 2014
Pros: Business center had a printer.
Cons: Get a new manager with a good history of experience. Or, Hampton Inn is next door. It is a 100 times better than this place.
Location: Good shops and eateries near by
Hotel will only issue a letter head with no description or amount and not a final bill at check out. I had to argue with the entire staff and the manager. Their explanation is the computer won't print a final bill even if there is a pre-authorized hold on your credit card for miscellaneous items. In addition, even if you prepay for the room through expedia, they still demand a $200 USD deposit at the time of check in. The food was gross. Potatoes were uncooked, eggs tasted like water, waffles batter was watery. Internet was so slow I had to go across the street to Starbucks to get my work done.
Comment from Hotel Management
Jul 18, 2014 by CISGM, Hotel Management
We apologize that we were unable to provide you with a zero balance final bill upon your departure. Reservations made through Expedia or other Internet companies are paid for directly to those companies and not to the hotel. The hotel cannot provide a receipt because we were not the company who received payment for the room. We do take a $50 authorization on a credit card or a $200 cash deposit for any potential incidentals however this is a hold only and nothing is actually charged on your room to display on a receipt. The receipt that is generated shows no transactions and so no balance is displayed. We are sorry that this did not meet your needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from San bernardino

Very nice

Posted Jul 14, 2014
Like the breakfast and the hotel and the staff. Will return back and stay at the hotel
Comment from Hotel Management
Jul 17, 2014 by CISGM, Hotel Management
Thank you for submitting a review of our hotel. We are very happy to hear that you were happy with your stay and will be staying with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area,CA

Good hotel close to a lot of shops

Posted Jul 14, 2014
It was a nice affordable hotel very clothes to shops and restaurants. Free breakfast was not the most delicious but a nice little perk.
Comment from Hotel Management
Jul 17, 2014 by CISGM, Hotel Management
We are happy that you enjoyed our location at Ontario Mills and that you enjoyed our breakfast. We look forward to having you stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kauai

Surprisingly good

Posted Jul 9, 2014
Pros: free wifi & parking
I can only recommend this hotel: excellent location to the Mall the Highways but absolutely quiet, super clean, friendly staff - really good
Comment from Hotel Management
Jul 17, 2014 by CISGM, Hotel Management
Thank you for your recommendation! We hope to see you again when you come back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff, clean rooms, close to outlet mall.

Posted Jul 6, 2014
Very cordial staff, near some great shopping. Rooms are clean. Has a workout facility and a small business center. Stayed here 2 nights for a family reunion and disneyland. It is about 30-40 minutes on the highway to disneyland and back but traffic was easy going and the kids slept the whole ride back.
Comment from Hotel Management
Jul 17, 2014 by CISGM, Hotel Management
Thank you for your review. We are happy to hear that you and your family enjoyed your stay at our hotel for your reunion. Yes, we are very centrally located for everything that Southern California has to offer and we have some of the best shopping around just across the street at Ontario Mills. We hope to see you and your family again when you come to the Ontario area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las vegas

Posted Jun 30, 2014
Great hotel and I'm super picky! Only 2 down falls were that there was only 1 washer and dryer and the hallways don't smell too good. But everything else was perfect.