Standard Room, 1 King Bed, Non Smoking | Free WiFi, bed sheets, wheelchair access

Reviews of Economy Inn - Ontario Airport/Chino

2 out of 5
Economy Inn - Ontario Airport/Chino
2301 S Euclid Avenue, Ontario, CA

Reviews

6.6
Rating 10 - Excellent. 57 out of 170 reviews" "
Rating 8 - Good. 36 out of 170 reviews" "
Rating 6 - Okay. 19 out of 170 reviews" "
Rating 4 - Poor. 17 out of 170 reviews" "
Rating 2 - Terrible. 41 out of 170 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Andric

Disliked: Staff & service, amenities, property conditions & facilities
Terrible place!
Stayed 2 nights in Mar 2024

4/10 Poor

jim

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looks nothing like the room pictures.
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Traveled with family and small children
Liked: Cleanliness, staff & service
It was ok nice people nothing fancy but safe
Stayed 1 night in Mar 2024

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's by a gas station
Stayed 1 night in Mar 2024

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities
Literally drove 45 hours only to have the hotel say they had no information on our booking. That night I slept naked with my clothes as a blanket
Stayed 1 night in Mar 2024

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs & dirty
Stayed 1 night in Feb 2024

2/10 Terrible

Nathan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Standard. Please no roaches
Stayed 1 night in Feb 2024

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk manager it the most rude a ignorant person I've come across in my stays at hotels.
Stayed 1 night in Feb 2024

2/10 Terrible

Scott

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only plus to this place was the price and it was a good size room. Other than that, it's a dump. The king size bed was broken and I used a pillow to sleep on top of. Roaches were in the sink and refrigerator. The TV remote had been stolen. Stay away.
Stayed 1 night in Feb 2024

8/10 Good

Rebecca

Stayed 1 night in Feb 2024

6/10 Okay

Brienne, Ontario

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was really friendly and helpful, but the room condition...left a lot to be desired. I know the housekeeper tries her best, but the rooms have stains *everywhere*. The chair had stains of white...and I won't go into what that means. Almost every towel they gave me had black stains on it. Honestly the management really needs to invest money in replacing the linen. There were also the occasional roaches as well, and absolutely no sign of traps anywhere.
Stayed 20 nights in Dec 2023

2/10 Terrible

Brenda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt extremely unsafe throughout the experience. I arrived to the motel and I noticed the area around it had many people drinking, passed out in cars, and smoking. I have four kids and felt uncomfortable staying there. I arrived at my room with my door open as it had just been cleaned. The walls were dirty, had holes in them, and the fire alarm was missing. Along with that the door would not close or lock. In order for it to close we had to pull up and push hard. When it closed the lock didn’t work. I felt unsafe staying in there without the lock. We tried talking to the staff (only one person was there) about it and they said that as long as the door closed it was safe. We asked for our money back but he said that his manager was out of town and he couldn’t do anything about the situation. He then proceeded to say his manager would be back at night and that we could leave. They would “try their best” in order to get our money back but all that we could do was leave without a guarantee that we would get our money back. Overall the experience was terrible and unsafe.
Stayed 1 night in Dec 2023

2/10 Terrible

Maddubhai

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager knows that the does not lock in or out still he checked me in. There is whole in the wall. One of the bed was broken. The room was too dirty. The comforters were worn out.
Stayed 3 nights in Dec 2023

8/10 Good

Jerson

Liked: Staff & service

6/10 Okay

Brian

Stayed 1 night in Dec 2023

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Armonei

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
I've seen a roach in every room that I've been in at this place .... The skinny gentleman in the morning is incompetent... No one's ever there to assist in the morning .... And the same person in the morning stares at kids... Acts like a creep ... The works are the best ,they go above and beyond there work title ...
Stayed 1 night in Dec 2023

10/10 Excellent

Armonei

Liked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Sueanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel room was dirty and falling apart, there was water damage on the ceiling the bathroom door was broken and coming apart. It wasn't worth the price
Stayed 3 nights in Nov 2023

10/10 Excellent

Flor

Traveled with partner
Liked: Amenities, property conditions & facilities
Front desk person very friendly
Stayed 1 night in Nov 2023

2/10 Terrible

Hector

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very nasty and dirty
Stayed 3 nights in Nov 2023

2/10 Terrible

Marci

Stayed 7 nights in Nov 2023

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY AT ALL COSTS
I’ve been traveling for work for 16 years now. Different continents, countries, states and cities, this BY FAR the MOST ABSOLUTE WORST place I have ever stayed in my life. The service subpar, the room infested with gnats, fixtures being held together with paper stuffed between it and the wall, dirty towels supplied, rock hard bed, not knowing what the stains on the walls were, blood, mucus, or otherwise. This entire building needs to be condemned. I work nights, in the middle of sleeping my door knocks and I’m told I have to move rooms because the night clerk put me in the wrong one I asked if it could wait a couple hours because of my work schedule and was told it wasn’t the attendee’s problem. I was moved one room over….EXACT same set up. There was NO reason I had to be moved. I hope for anyone reading this you spend the few extra dollars and stay somewhere else. I have never been so disgusted with an accommodation as I have this one.
Stayed 9 nights in Oct 2023

2/10 Terrible

Ariane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
doing some kind of funny business with your info
Stayed 1 night in Oct 2023

10/10 Excellent

Ashley, Gardena

Stayed 1 night in Oct 2023

4/10 Poor

Brian

Liked: Amenities
Disliked: Property conditions & facilities
The water for shower/bath only got slightly warm. There was also a large hole in the wall. My guess is that it was from the door handle.
Stayed 5 nights in Oct 2023

10/10 Excellent

Melissa, San Bernardino

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room
Stayed 1 night in Oct 2023

10/10 Excellent

Atziri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, and quiet. Easy parking and near shopping and dining
Stayed 1 night in Oct 2023

4/10 Poor

PAul

Disliked: Cleanliness
Was better last year
Stayed 1 night in Oct 2023

6/10 Okay

Jacqueline

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities
Never see a hotel where there no iron, broken mirror no shampoo or soap.
Stayed 2 nights in Sep 2023

2/10 Terrible

vinny

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff
Stayed 1 night in Sep 2023

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor.
The hotel never disclosed it was a motel on line. The sheets were dirty, however the cleaning lady was nice to change all of them. The towels looked dirty and all had hairs, some even pubic hair on them. There was no closet or area to place our clothes in, no iron for clothes. The outside was dirty, and our room only got service the 1st night.
Stayed 3 nights in Sep 2023

2/10 Terrible

Janeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible room was full of roaches and all towels were dirty and stain , bathroom was full of dead flies Disgusting
Stayed 2 nights in Sep 2023

2/10 Terrible

Ma. C

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Dominique

Stayed 1 night in Sep 2023

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for me, thank you
Stayed 7 nights in Sep 2023

6/10 Okay

RAHUL, ANAHEIM

Average, Older rooms,
Stayed 1 night in Aug 2023

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Aug 2023

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty first they gave me a dirty room then the manager or morning staff yelled at me n screamed pounded at my door cuz we were 20 min past check out time.worst experience of my life
Stayed 1 night in Aug 2023

8/10 Good

saul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Go elsewhere
Honestly, look for others in the area... This was last minute night.. room was sooo outdated, dirty walls. Outlet missing. Fire alarm not connected.. no extra pillows. Only one set of towels for a family of 4.
Stayed 1 night in Aug 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was horrible bugs everywhere and it looked dirty dirt walls etc
Stayed 1 night in Aug 2023

10/10 Excellent

Joanne

Liked: Staff & service, property conditions & facilities
Fine for a nights sleep Nothing fancy
Stayed 1 night in Aug 2023

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, lower rate, and cleanliness for what its worth. Didn't like that the lobby was locked off during regular hours, they needed to hold onto info of a credit card even after reservation was fully paid, didn’t have info of channels to watch.
Stayed 1 night in Aug 2023