Ratings based on 290 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Palo Cedro, CA
Convenient to airport and our destination.Posted May 3, 2015
Pros: Breakfast! Rooms with a separate bedroom. Big bathrooms
Cons: Able to get lunch at a restaurant earlier and/or drinks before 5:00 p.m.
Location: My sister lives in Rancho Cucamonga - 5 miles away. We went for a wedding.
The only "issue" we had is that at 10:00 am we asked how early we could check in and the hotel registration man asked if we wanted a room high or low and mountain view or airport view. We got the "high" but had the airport view. I was going to go back down and asked that we change rooms, but my husband said it was ok (until he heard the trains go by and the air conditioner system!!). He wished we had said something. Other than that, it was great.
for Everyoneby A verified travelerfrom Barnsley UK
Quite new hotel that's close to hwy 10Posted Apr 10, 2015
Pros: Nice room, pleasant staff, comprehensive breakfast
Cons: If booking via Expedia, allow accrual of airline miles
Location: Hwy 10 is only half mile away. Ontario Mills Mall is just across Hwy 10
The hotel is on East Gaustie Road. This road is split for some reason and is a 'no through road' near the hotel, so for Satnav purposes, put in North Haven Rd, and you will exit off Hwy 10 at Haven Rd and you will see the hotel on the left. Our room was a two queen bed room so would sleep four in the bedroom. Additionally in the lounge area was a king size sleep sofa, and that will accommodate a further two people. Try for a room on a high floor facing Hwy 10. This aspect gives a good view of the mountains beyond Rancho Cucamonga. A small Wet Bar area consisting of a small sink, a microwave, and a small fridge was located in the lounge, as well as a functional table with two chairs, and a further office chair ( the table had wheels and seemed a bit too mobile when its drawer was tried to be pulled open). Adjacent to the table, inset into the worktop, was a handy IT section consisting of power points, and USB, and ADSL ports. All the counter tops, in the lounge, Wet Bar, bedroom,and bathroom, were black granite, these gave the room an up market appearance. The lounge, and the bedroom have HD TVs, with good reception and picture. The breakfast was very comprehensive, included was a made to order omelette station, and many breakfast items to choose from. Between 17:30 and 19:30 each day is a Managers Reception, with free nibbles and drinks. When in the area again, we would choose this hotel to stay at.
for Everyoneby A verified travelerfrom Rialto, CA
Our little getawayPosted Mar 24, 2015
Pros: There was a bible in the drawer.
When my husband and I need to get away but don't want to travel far, we go to the Embassy Suites in Ontario. The staff is always pleasant, the rooms, pool, and gym are always clean and breakfast and parking are always free
for Familiesby A verified traveler
Posted Mar 17, 2015
The hotel is beautiful and we had a great view. The only thing I think could improve a little is the staff in the front lobby. But other than that I would definitely stay again.
for Everyoneby A verified travelerfrom Nevada
Not up to standardPosted Feb 10, 2015
Cons: routine maintenance to the details of the room.
Our room had many maintenance issues. Toilet constantly running, drape pull becoming unattached, toilet paper holder coming out of the wall, and sink spraying onto counter. We asked for these to be addressed while we would be out of the room for the day and the staff promised the items would be addressed. When we returned that evening all concerns remained the same and were never addressed.
for Getaway With Friendsby A verified traveler
A very clean place to stay at the EmbassyPosted Feb 4, 2015 on Hotels.com
I stayed here last year for the Super Bowl and like always it was a great stay. I had a view people over to watch the game we had a good time.
for Familiesby william
Posted Jan 23, 2015 on Hotels.com
for Everyoneby A verified travelerfrom Sydney, Australia
Great place to stayPosted Jan 19, 2015
Excellant place to stay with all the additional benefits ie. free buffet breakfast, managers reception, guest laundry, swimming pool and gym. Will definately stay here again.
for Everyoneby A verified travelerfrom Florida
clean, new, friendly staff, complimentary stuffPosted Jan 18, 2015
very nice, plenty of free parking, friendly staff clean and professional interior. Highly recommend
for Everyoneby A verified traveler
Excellent HotelPosted Jan 14, 2015
In the heart of Ontario, close to airport and everything. Hotel is superb on everything - cleanliness, food, bus/ center, etc.