Ratings based on 303 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
80% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom El Paso

Everything was perfect

Posted Jan 23, 2015
Just the outside of rooms need to show clean for better impression, everything else nice
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2015
Great Staff. Super helpful in places to eat and the nearby downtown area. The hairdryer was broken in our room and the cleaning staff replaced it immediately. Thanks!
1 out of 5
by A verified traveler

Close to my family

Posted Dec 31, 2014
Horrible experience. We checked in around 10pm. At about 11pm, there was a knock on the door, followed by banging on the window, then he tried to use his key to get inside. Thank goodness we had the inner lock engaged. We looked outside - it was someone with a clipboard. He asked when we checked in. We did not open the door, nor did he offer any explanation as to why he was banging on our window. The following morning we complained at the front desk. The clerk said it was because we changed rooms; however, we did not change rooms. She did not believe me and continued to check the computer. I called the manager after we got home to again complain. He said there were a lot of vagrants in the area who try to stay in the vacant rooms and apologized for our experience. Will NEVER stay there again.
1 out of 5
by A verified travelerfrom california

Horrible hotel

Posted Dec 21, 2014
It stinks and the blankets had burn marks in them also the sheets.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2014
It was ok the neighbors were loud but other then that not to shabby
2 out of 5
by A verified traveler

Horrible customer service! .

Posted Nov 11, 2014
This hotel has HORRIBLE customer service. The manager was scolding an employee right on front of me. The toilet seat in my bathroom was broke clean off! The toilet backed up and they didn't have anyone to assist. I had to go get a plunger from the front desk and unclog it myself. Then I walked the plunger back to the front office to return it. I WON'T be staying AGAIN!!!
2 out of 5
by A verified travelerfrom Arizona

Staff/Room condition

Posted Nov 10, 2014
Could not get accurate directions to hotel. Shower had mildew. Questionable guests.
2 out of 5
by A verified travelerfrom Long Beach, CA

Saved by the Bed

Posted Nov 8, 2014
There's not much redeeming about this hotel at all. At best, you could describe it as barebones. At worst, it's grungy and dilapidated. The air conditioner/heater was very loud -- sounded like either white noise or a blender depending on the setting. The water temperature in the shower couldn't push past lukewarm. The saving grace was that I found the bed and pillows pretty comfortable. I slept well. The hotel staff that I checked in with were perfectly pleasant, quick, and helpful. In-room wifi was also reliable for the duration of my stay. If I had paid one-fourth of what I actually paid, I'd say this place was worth it.
2 out of 5
Recommended
for Couples
by A verified traveler

you get what you pay for

Posted Oct 21, 2014 on Hotels.com
It was gross. The toilet seat fell off. there were holes in the walls and all around old and dingy looking.
2 out of 5
by A verified travelerfrom S.F.Bay area

Never again

Posted Oct 20, 2014
Pros: Location and price.
Cons: See the "experience" section.
Stayed in this same hotel, different room one year ago. It was not too great, but adequate. This year it was not. My "normal" room had a shower designed for wheelchair access (small ramp, no door). Showerhead had two wallmounts -- high mount broken, lower mount OK, but I stand to shower. Hot/cold control on shower was backward (hot clockwise, cold counterclockwise) and unlabeled. Wifi was weak and intermittent. All power outlets were in use by appliances -- the maid appears to have unplugged the alarm clock to run a vacuum or something and not reset the time when done. 1/2 inch hole broken in wall. Bed was too firm. Table in room and tables in breakfast area about 2" too high. Next trip to this area, I'll find another under-$100/night accommodation.