Outdoor pool, sun loungers

Reviews of Hampton Inn & Suites Ontario

2.5 out of 5
Hampton Inn & Suites Ontario
4500 Mills Circle, Ontario, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1008 reviews" "
Rating 8 - Good. 253 out of 1008 reviews" "
Rating 6 - Okay. 84 out of 1008 reviews" "
Rating 4 - Poor. 40 out of 1008 reviews" "
Rating 2 - Terrible. 37 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No microwave or fridge. Small parking lot. Had to park in the mall parking lot
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah, Logandale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay nice room the breakfast was delicious. Only thing was had no idea until we got there that parking was very very very limited so we had to park across the street at the mall which I did like Or feel comfortable about
Stayed 3 nights in Mar 2024
Response from Admin HISO on Mar 26, 2024
Hello Sarah! Thank you for taking the time to provide us with this valuable feedback! We are glad that in spite of the parking issue you had a nice stay with us! We hope to welcome you back in the future!

6/10 Okay

Jeri

Traveled with partner
Disliked: Staff & service
I liked the convenient car service to and from the airport. Nice touch. What I did not like was price. Way overpriced for the value of the property that was a tired. Will look else where in the future.
Stayed 1 night in Mar 2024

8/10 Good

Felicia

Liked: Cleanliness, staff & service
It was quiet and clean. Very easy to find rooms.
Stayed 1 night in Feb 2024
Response from Admin HISO on Mar 22, 2024
Hello Felicia! Thank you for taking the time to leave us this great feedback! We are glad to hear you had a quiet and comfortable stay with us and hope to welcome you back soon!

8/10 Good

Quintin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i did'nt like the breakfeast
Stayed 1 night in Mar 2024
Response from Admin HISO on Mar 19, 2024
Hello Quintin! Thank you for leaving us this valuable feedback! We are sorry to hear our breakfast fell short this time and hope we are given another opportunity in the future!

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Admin HISO on Mar 19, 2024
Hello Phyllis! Thank you for letting us know how your stay went! We are happy to hear our staff was able to provide a great experience and we hope to welcome you back soon!

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Admin HISO on Mar 19, 2024
Hello Federico! We appreciate the time taken to give us this great feedback! We are happy to know you had a great experience with us and hope to see you again!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Rooms were spacious and breakfast selections was great.
Stayed 1 night in Mar 2024
Response from Admin HISO on Mar 17, 2024
Hello Pamela! We are happy to hear this wonderful feedback and are glad to know you had a comfortable stay! We hope to welcome you back in the future!

10/10 Excellent

ANDREA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our needs. Very comfortable beds.
Stayed 1 night in Mar 2024
Response from Admin HISO on Mar 15, 2024
Hello Andrea! We appreciate this valuable feedback! We are happy to know you had a comfortable stay and hope to welcome you back in the future!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Admin HISO on Mar 9, 2024
Hello Joseph! Thank you for taking the time to leave us this feedback! We are happy to know you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Lesley

It was a great place to stay
Stayed 5 nights in Feb 2024
Response from Admin HISO on Mar 9, 2024
Hello Lesley! We are thankful for this wonderful feedback and are happy to hear you had a memorable stay! We hope to welcome you back soon!

8/10 Good

Gretchen

Traveled with family
Loud and outdated
Stayed 1 night in Mar 2024
Response from Admin HISO on Mar 5, 2024
Hello Gretchen! We appreciate the time taken to give us this valuable feedback and apologize for any issues you faced. We will undergo a full renovation at the end of this year and hope you return to visit our updated property then!

10/10 Excellent

Enrique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Admin HISO on Mar 1, 2024
Hello Enrique! Thank you for taking the time to let us know how your stay went! We are happy to hear you had a great stay and hope you come back soon!

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were going to an event at the Toyota Arena, so I liked that it was only a couple minutes drive away. I liked that there were a lot of food options very close. The hotel was clean, but I think the decor and furniture haven’t been updated in a while. I really didn’t like that we had to park in the Ontario Mills mall parking lot overnight. It felt unsafe.
Stayed 1 night in Feb 2024
Response from Admin HISO on Mar 1, 2024
Hello Beth! We appreciate the time taken to leave this feedback and will share it with any necessary departments to work on improvements. We are happy to know that in spite of some issues encountered you had a great stay! We hope to see you soon!

10/10 Excellent

Johnny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 4 nights in Feb 2024
Response from Admin HISO on Feb 24, 2024
Hello Johnny! Thank you for taking the time to leave this feedback, we are happy to hear you had a wonderful stay! We hope to welcome you back soon!

10/10 Excellent

Reggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at this property are very nice and helpful. The Breakfast Area is Bountiful and the lady (s) that run it are very friendly and keep it in good clean order. The best breakfast in the industry award.
Stayed 5 nights in Jan 2024
Response from Irene on Feb 15, 2024
Thank you for taking the time to write a review on our property. We are very pleased you had such a great experience with us. Hope to see you again.

10/10 Excellent

Michael Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy accessible. Right across the street from Outback Steakhouse. Walking distance to Ontario Mills. Clean and staff were nice. Quick check in.
Stayed 1 night in Feb 2024
Response from Irene on Feb 15, 2024
Thank you for taking the time and providing feedback, I am glad you liked our property. We appreciate you choosing Hampton Inn & Suites Ontario. We hope to see you back again next time.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service
Staff were nice. Breakfast was good. Sink water pressure was lacking. Property was nice and I enjoyed the view and the lemon tree.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife stayed here for our wedding anniversary and it was great. The room was clean with no leftover trash and no bugs at all. The bathroom was nicely kept with the only issue was there wasn't enough washcloths, but we requested them an there was no problem getting them. Their breakfast was more than we expected. They had a nice setup with waffles, eggs, turkey sausage, cold cereals, coffee, juices, etc. It was really nicely done. I definitely recommend this hotel, I believe you'll enjoy it.
Stayed 1 night in Feb 2024
Response from Irene on Feb 15, 2024
Hi Marcus, we are delighted to hear you had such a great experience at our property on your anniversary!! Thank you for your lovely review. We are glad to hear our clean rooms and breakfast met your expectations. We can't wait to welcome you back for another memorable experience.

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Admin HISO on Jan 20, 2024
We are thankful for this great rating! We are pleased to hear of your satisfaction with your stay and hope to welcome you back in the future!

10/10 Excellent

Gus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Admin HISO on Jan 17, 2024
Thank you so much for taking your time to leave us your positive rating. We value all of our guests and appreciate it greatly. We hope to welcome you back again soon!

8/10 Good

Johnnie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The ladies at the front desk were Awesome and Janice the supervisor was extremely Friendly ! Areas that need improvement was the wear and tear, property needs a little updating and a fridge should come standard with all rooms. And maids should be aware that people are still sleeping in 9 am in morning. Amenities and the staff and top tier surroundings made this location well worth the stay !
Stayed 1 night in Jan 2024
Response from Admin HISO on Jan 10, 2024
Thank you for leaving us a great review on your stay. We think our staff is awesome too! we are thrilled that they were friendly and accommodating. This information will be reviewed by management in attempts to make future stays more comfortable. We hope to welcome you back soon as we will be fully renovated!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Admin HISO on Jan 9, 2024
Thank you so much for the great rating, and for staying with us! We hope that the next time you are in the Ontario area you come back and visit us!

8/10 Good

Marjorie

Stayed 1 night in Jan 2024
Response from Admin HISO on Jan 9, 2024
Thank you for choosing the Hampton inn & Suites in Ontario. We are happy to know you were satisfied with your stay. We hope we will be able to see you in the future!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Admin HISO on Jan 9, 2024
Hello, It was a pleasure to welcome you as our guest, and we’re happy that you thoroughly enjoyed your stay with us. We look forward on your next return to Ontario.

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2024
Response from Admin HISO on Jan 25, 2024
We are thankful for this great rating! We are pleased to hear of your satisfaction with your stay and hope to welcome you back in the future!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Admin HISO on Jan 9, 2024
Hello, Thank you for taking the time to leave us a fantastic rating on your stay. We are thrilled to hear that you enjoyed our hotel and had a great stay. We hope to see you soon!

6/10 Okay

Ruby

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Admin HISO on Jan 6, 2024
Hello, we apologize for any dissatisfaction you may have had during your stay, feel free to let us know how we can further improve. Thank you for the feedback and we hope to be issued another opportunity in the future!

10/10 Excellent

Joslyn

Stayed 1 night in Dec 2023
Response from Admin HISO on Jan 22, 2024
Thank you so much for taking your time to leave us your positive rating. We value all of our guests and appreciate it greatly. We hope to welcome you back again soon!

10/10 Excellent

greg

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023
Response from Admin HISO on Jan 7, 2024
Thank you so much for your positive feedback on our hotel. We appreciate and value all of our guests and are glad to hear you had a great experience with us! We hope to see you again soon!

8/10 Good

Patricia-William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ran out of food. Didn’t have food that can not eat milk in food. No cheese or butter
Stayed 1 night in Dec 2023
Response from Admin HISO on Dec 26, 2023
Thank you for your feedback, we truly appreciate the time taken to give us your feedback. This information will be reviewed by management in attempts to make future stays more comfortable. We hope we will be able to see you next time around!

8/10 Good

Lilia

Stayed 2 nights in Dec 2023
Response from Admin HISO on Dec 26, 2023
We appreciate your feedback, We strive to offer our guests quality service and comfort. However, its unfortunate that your stay with us was anything less than perfect. Please let us know how we can improve We'd love to see you again in the future to share a more positive experience with you.

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few of the staff are not friendly. I greeted the staffs in the complimentary breakfast area they just looked at me. I don’t know if they understand English or just not a happy camper!
Stayed 1 night in Dec 2023
Response from Admin HISO on Dec 23, 2023
Thank you for your review. I'm sorry to hear your stay was anything less than perfect. Our hope is that you stay with us again to show this was not a normal occurrence.

10/10 Excellent

Jimi

Stayed 2 nights in Dec 2023
Response from Admin HISO on Jan 12, 2024
Thank you so much for your positive feedback on our hotel. We appreciate and value all of our guests and are glad to hear you had a great experience with us! We hope to see you again soon!

10/10 Excellent

Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Admin HISO on Dec 21, 2023
Hello Esmeralda! We are thankful for this great rating! We are pleased to hear of your satisfaction with your stay and hope to welcome you back in the future!

10/10 Excellent

Maureen, Ensenada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Nice and great beds
Stayed 1 night in Dec 2023
Response from Admin HISO on Dec 21, 2023
Thank you for taking the time give us a wonderful rating. It is great to learn that you had a pleasant stay with us. We hope the next time you are in the area you come back to visit!

10/10 Excellent

ALFONSO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to be in front of the mall
Stayed 4 nights in Nov 2023
Response from Admin HISO on Nov 28, 2023
Thank you so much for taking the time to leave us your positive feedback. We are glad to hear you had a wonderful experience with us. We hope to welcome you back again soon!

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to mall and softball fields as well as food. Staff was friendly. Hotel was clean. The one thing was the couches had stains, made them look dirty.
Stayed 1 night in Nov 2023
Response from Admin HISO on Nov 28, 2023
Thank you for giving us this great rating, we truly appreciate the time taken to give us your feedback. This information will be reviewed by management in attempts to make future stays more comfortable. We hope we will be able to see you next time around!

10/10 Excellent

Minya

Traveled with family
Front desk Kayla was super nice and helpful.
Stayed 2 nights in Nov 2023
Response from Admin HISO on Nov 21, 2023
Hello, thank you so much for your kind words about our staff and for taking the time to leave us your positive feedback. We are glad to hear you had a wonderful experience with us. We hope to welcome you back again soon!

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
2night stay
Could have been better. The mattress needs to be replaced. Sagging at edge of both sides of mattress. Drapes that keep darken room had stains. Other wise the room clean, towels decent. Breakfast was better than expected. Parking is free but limited stalls so if you move your vehicle you will need to park across the way at mall parking still free. Staff is friendly. Love the location to mall and restaurants. All walking distance or drive less than 10 minutes and does not require to travel on freeway.
Stayed 2 nights in Nov 2023
Response from Admin HISO on Nov 14, 2023
Thank you for your review. We are sad to hear you didn't enjoy your stay. While I wish you had a better with us, we are appreciative of your feedback as we are always looking for ways to improve within the hotel. We apologize your experience was less than satisfactory, It is never our intention to make our guests feel less than happy about their stay. We want to strive for the highest level of guest satisfaction. My hope is that you give us another chance as we are to be fully renovated soon!

8/10 Good

vani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Overall stay was great and location. Staff was awesome just one person was there don’t know for what, I asked for help, she told me to wait for the other person. I believe she is in charge or just person working for a while.
Stayed 1 night in Nov 2023
Response from Admin HISO on Nov 9, 2023
We appreciate the feedback and are glad you enjoyed our location! We apologize for any issues you may have encountered and will use this feedback for future improvements! We hope to welcome you back in the future!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Admin HISO on Nov 7, 2023
Thank you so much for taking the time to leave us a positive rating. We appreciate and value your feedback. We hope to welcome you back again soon!

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Admin HISO on Nov 6, 2023
Hello Janelle! Thank you for this great rating, we truly appreciate your feedback! We hope to welcome you back in the future!

10/10 Excellent

Royd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from admin HISO on Nov 4, 2023
Thank you so much for the great rating, and for staying with us! We hope that the next time you are in the Ontario area you come back and visit us!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. Very clean and quiet
Stayed 1 night in Nov 2023
Response from Admin HISO on Nov 4, 2023
Thank you so much for your kind words about our staff and for taking the time to leave us your positive feedback. We are glad to hear you had a wonderful experience with us. We hope to welcome you back again soon!

10/10 Excellent

Gina, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Repeat guest every time I am in the area for work. Super happy every visit. Well run and kept hotel and employees are very courteous and helpful!
Stayed 1 night in Oct 2023
Response from Admin HISO on Nov 2, 2023
Thank you so much for your positive feedback on our hotel. We appreciate and value all of our guests and are glad to hear you had a great experience with us! We hope to see you again soon!

10/10 Excellent

Jonathan

Stayed 2 nights in Oct 2023
Response from Admin HISO on Nov 21, 2023
Thank you so much for taking the time to leave us your positive feedback. We are glad to hear you had a wonderful experience with us. We hope to welcome you back again soon!

6/10 Okay

Elizabeth

Stayed 1 night in Oct 2023
Response from Admin HISO on Oct 31, 2023
Thank you for your review. I'm sorry to hear your stay was anything less than perfect. Our hope is that you stay with us again to show this was not a normal occurrence.

10/10 Excellent

Danelle

Stayed 1 night in Oct 2023
Response from Admin HISO on Nov 18, 2023
Thank you for taking the time give us a wonderful rating. It is great to learn that you had a pleasant stay with us. We hope the next time you are in the area you come back to visit!

10/10 Excellent

INA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Thank you
Stayed 6 nights in Oct 2023
Response from Admin HISO on Oct 29, 2023
We are thankful for this great review and feedback! We are pleased to hear of your satisfaction with your stay and hope to welcome you back in the future!