Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom D.

Dissapointments

Posted Nov 29, 2014
Bed horrible. Pool out of order. Pancake maker broken. Cheese omelette terrible. Staff was excellent.
Comment from Hotel Management
Dec 2, 2014 by Assistant General Manager, Hotel Management
Thank you for taking the time to provide us with feedback regarding your recent stay. Please accept our apologies that we were not able to meet your expectations or satisfaction this time. Please be assured that your feedback has been shared with our management team, and will assist us in improving and resolving the issues you experienced. We hope you will give us another chance to provide you with a better stay in the future. -Justin B Operations Manager
4 out of 5
Recommended
for Business Travelers
by Stevefrom La Pine

US Marine heading home

Posted Nov 24, 2014 on Hotels.com
My stay was only a pitstop on my way home from traveling across the country. However, the staff and accommodations were perfect. The beds (comfort) and bathrooms (appearance/cleanliness) are the first things I look at and both were top-notch. I would definately stay there again.
Comment from Hotel Management
Feb 7, 2015 by Assistant General Manager, Hotel Management
Thank you for your feedback regarding your recent stay with us. We are so glad that your found the bed to be comfortable and the cleanliness to be top-notch. We truly appreciate your business and hope to see you again the next time you are in Ontario, Oregon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Better organize your lobby improvements!

Posted Nov 21, 2014
It was below zero when we arrived. The front door was taped closed with no info on how to enter. A workman finally let us in the side door but you couldn't get to the check in desk because they were laying tile on the floor. Very disorganized.
Comment from Hotel Management
Dec 9, 2014 by Assistant General Manager, Hotel Management
Thank you for your feedback regarding your recent stay with us. We are truly sorry that your stay did not meet your satisfaction or expectations. Please be rest assured that your feedback has been forwarded to our Management Team so that we can improve and better assist our guest's the next time we remodel. Again, we are truly sorry for the inconvenience and we hope that you will allow us the opportunity to provide you with a better stay in the future.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveler

I'd stay there again

Posted Oct 6, 2014 on Hotels.com
The room was large, clean and comfortable. No refrigerator or microwave in the room. There was only one person working so it slowed the check in process but he was very helpful and friendly even though he was busy. It is a little bit hard to find and it's next to the greyhound bus stop.
Comment from Hotel Management
Oct 14, 2014 by Assistant General Manager, Hotel Management
Thank you very much for your positive review of your recent stay at our hotel. We are glad that you found our rooms to be spacious, clean, and comfortable. We appreciate your patience during the staffing shortage we experienced during your stay, and we hope to provide you with an even better experience the next time you travel to Ontario. -Justin B Operations Manager
4 out of 5
Recommended
for Families
by A. Felixfrom Berlin

Hotel zum Weiterempfehlen

Posted Sep 18, 2014 on Hotels.com
relativ neues Haus, freundliches Personal, schöne Zimmer, gutes Frühstücksangebot
Comment from Hotel Management
Sep 23, 2014 by Assistant General Manager, Hotel Management
Vielen Dank für Ihre positive Kommentare zu Ihren letzten Aufenthalt. Wir hoffen , Sie wieder zu sehen, wenn Sie nach Ontario , Oregon reisen.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Missouri

Professional, and clean.

Posted Sep 16, 2014
Pros: Everything worked; nice, professional staff.
Cons: Cheaper rates, of coarse!!::)))))
Location: Look it up like we did!!
Excellent for everything. Nothing else to say.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Sep 23, 2014 by Assistant General Manager, Hotel Management
Thank you very much for you positive rating regarding your recent stay in Ontario, Oregon. We greatly appreciate your kind comments, and we hope to see you again the next time you travel to our area. -Justin B Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Sep 11, 2014
Best location and breakfast. Everything went smooth!
Comment from Hotel Management
Sep 17, 2014 by Assistant General Manager, Hotel Management
Thank you so much for your positive comments about your recent stay at Holiday Inn Express & Suites Ontario, OR. We are glad to hear that you found our location and breakfast to be the best choice, and that your visit to Ontario went smooth. We hope to see you again the next time you travel to the area. -Justin B Operations Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 9, 2014 on Hotels.com
Comment from Hotel Management
Sep 17, 2014 by Assistant General Manager, Hotel Management
Thank you very much for your positive rating of your recent stay with us. We hope you will choose us again the next time you travel to Ontario, OR. -Justin B Operations Manager
5 out of 5
Recommended
for Families
by A verified traveler

very impressed

Posted Sep 4, 2014 on Hotels.com
We arrived very late but the front desk staff was there waiting for us. Requested crib was all set up which was great since we got in so late. Not sure why this is only a 2.5 star hotel. It was great! New and very clean. Beds were very comfortable- and I am not saying that just because we drove in late!
Comment from Hotel Management
Sep 9, 2014 by Assistant General Manager, Hotel Management
Thank you very much for your positive comments and rating regarding your recent stay with us. We are glad that we were able to meet your needs, and that you found our beds to be very comfortable. We hope to see you again the next time you travel to Ontario. -Justin B Operations Manager