Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Josh from Durango, CO

Nice Hotel, Not Great Service.

Posted Jun 17, 2014
We stayed here on our way out of L.A., and on our way home. The staff at check-in was incredibly helpful and friendly. Our room was very clean and comfortable, and it was well stocked. We decided to make use of the pool and hot tub. The hot tub should be billed as a "not-so-hot" tub. It was warm, but wasn't even close to being hot. There were no clean towels out, and there were about twenty used towels thrown all over the place. We woke up early, and decided to try the breakfast. This was rather good, with fresh fruit, and the other normal fare. The only thing that struck us as odd was how loudly the two ladies working were, and how neither one greeted us; however the complained about their job. Pretty unprofessional, in our opinion. After eating, we checked out. It was early, around 6:30 A.M., and the night audit paperwork was strung all on the counter. I could see information rather easily that l should not have been privy to: names, addresses, phone numbers, how many rooms were rented, etc. I stood at the desk for several minutes before a gentleman stepped out of a back room. Again, I was not greeted in any fashion. I had to say several times that l was checking out. This gentleman seemed rather tired, and l think he was the person working the night audit. Also, he didn't have any indenting markers saying he worked for this Holiday Inn. I was the only person checking out. Overall, this was a pleasant hotel, that needs better customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2014
It was a great night to getaway for Fathers Day weekend!
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 31, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Jaime from Las Vegas

Very Satisfied

Posted May 30, 2014 on Hotels.com
Great location, great service.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 29, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Jill Truitt from Rancho coucomanga

Posted May 29, 2014 on Hotels.com
Our stay was excellent
5 out of 5
Recommended
for Everyone
by A verified traveler

Very great staff & convenient location!

Posted May 27, 2014
The hot breakfast was good. The staff was very friendly. I liked being near many stores & restaurants!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 26, 2014 on Hotels.com
3 out of 5
Recommended
by frequent traveler from west coast

Good location near airport but...

Posted May 20, 2014 on Hotels.com
Room was odd situation for a suite with one TV trying to work for sitting area and bedroom. Multiple things in the room were not working. Maintenance seemed to be behind and no one available in evening to fix anything, Finally, after water was dripping out of the smoke detector, they moved us to another room which had a better set up and was in better repair. Staff apologized but didn't make any adjustment on room rate. Pricey for what we ended up getting.
5 out of 5
Recommended
for Personal Event
by Muyih from Las Vegas NV

Outstanding Customer Service

Posted May 15, 2014 on Hotels.com
I was pleased with my stay at this Holiday Inn location, guest services were nice and helpful. I had to extend my check out to 2 pm and they were able to compromise with 1:30 pm which I did not mind. I had to go to an event nearby that started late and it was a formal event so I was dressed and dolled up. Our stay came with a complimentary breakfast which was standard for most Holiday Inns. I recommend this place if anyone is thinking of visiting Ontario CA.