Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Josh from Durango, CO

Nice Hotel, Not Great Service.

Posted Jun 17, 2014
We stayed here on our way out of L.A., and on our way home. The staff at check-in was incredibly helpful and friendly. Our room was very clean and comfortable, and it was well stocked. We decided to make use of the pool and hot tub. The hot tub should be billed as a "not-so-hot" tub. It was warm, but wasn't even close to being hot. There were no clean towels out, and there were about twenty used towels thrown all over the place. We woke up early, and decided to try the breakfast. This was rather good, with fresh fruit, and the other normal fare. The only thing that struck us as odd was how loudly the two ladies working were, and how neither one greeted us; however the complained about their job. Pretty unprofessional, in our opinion. After eating, we checked out. It was early, around 6:30 A.M., and the night audit paperwork was strung all on the counter. I could see information rather easily that l should not have been privy to: names, addresses, phone numbers, how many rooms were rented, etc. I stood at the desk for several minutes before a gentleman stepped out of a back room. Again, I was not greeted in any fashion. I had to say several times that l was checking out. This gentleman seemed rather tired, and l think he was the person working the night audit. Also, he didn't have any indenting markers saying he worked for this Holiday Inn. I was the only person checking out. Overall, this was a pleasant hotel, that needs better customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2014
It was a great night to getaway for Fathers Day weekend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very great staff & convenient location!

Posted May 27, 2014
The hot breakfast was good. The staff was very friendly. I liked being near many stores & restaurants!
3 out of 5
Recommended
for Everyone
by Sonia

Nice property, close to Ontario Mills Mall

Posted May 9, 2014
Pros: Location
Location: Shopping, restaurants, airport all very close
Arrived half an hour earlier than check in time as I was attending a wedding that afternoon. No room was ready for me or for other two guests who arrived before me and for others coming after. We all had to wait until rooms were made. It seems they expect each guest arrival to make the assigned room
5 out of 5
Recommended
for Families
by Carissa from San Diego

A nice hotel

Posted Apr 15, 2014
Pros: quietness, room is clean, front desk staff is friendly
Cons: would prefer a pillow top matress instead, would like to see better breakfast selectioquiet
Location: near Ontario airport, about 10 miles to claremont colleges.
Hotel front desk staff was friendly. Room was clean and welll kept. I think if they can change to pillow top metress that would be perfect. My family was surprised to see the automatic pancake maker there. Over all we are happy with the hotel.
5 out of 5
Recommended
for Everyone
by Cathy from Southern Cal.

Weekend getaway

Posted Mar 31, 2014
Pros: I liked the location. The surroundings were nice as well as the hotel itself.
Location: Right near the Ontario Mills. Lots of places to shop and dine.
Great experience. Will definitely be staying there in the future.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 28, 2014 on Hotels.com
5 out of 5
Recommended
by Fatma kamel from Egypt

Posted Jan 23, 2014 on Hotels.com
Every time I stay in that hotel I enjoy it more and more!!!
4 out of 5
Recommended
for Families
by billyboy

Posted Jan 8, 2014 on Hotels.com
Good breakfast, close to mall, nice but for space in room prefer the best Western Shelby St.
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2014