Ratings based on 520 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ca

very good stay

Posted Apr 26, 2015
rooms are clean the breakfast was wonderful the only thing I didn't like where the beds were too firm for my liking but my overall stay was wonderful I recommend for families
1 out of 5
by A verified traveler

Terrible experience when checking in

Posted Apr 20, 2015
Would not recommend.. Tried to check in to my room several hours after it should have been ready, and I still had to wait additional time because it was being "cleaned" very bad experience
4 out of 5
Recommended
for Families
by A verified travelerfrom San Francisco, CA

Nice hotel next to Good Mall

Posted Apr 6, 2015
Pros: - Location by a mall - Hotel beds - Complimentary breakfast - Large rooms with seating area
Cons: - Check-In process was a bit slow - Had to pay for parking
Location: Right next to a mall where you could walk from the hotel to the shops and movie theater
Hotel location was nice for a short weekend, being that it was right next to a mall and so we could walk to the shops and movie theatre inside. The hotel rooms are nice and large - perfect for a small family visiting from out of town. The beds were extremely comfortable as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great airport hotel

Posted Apr 6, 2015
Pros: Staff
Cons: If the room was set up a little differently, maybe have the bathroom not so close to the beds.
Location: The mall is right across the street.
Parked our car and left the keys at the front desk for my father in law to pick up and we had a shuttle to the airport. The staff was very helpful and accomidating to fit our needs.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom El centro ca

Hotel at walking distance to ontorio mills mall.

Posted Mar 25, 2015
The lobby is very small and the reception area. On the other hand, the rooms are nice with Plenty of space but Small bath room. One added plus is the free breakfast . More than what other hotels offer for continental breakfast.. the pool, too small but very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was ok...had to pay for parking

Posted Mar 24, 2015
Had to pay for parking, was never told that, just got a bill. Staff wasn't very friendly but rooms were nice and breakfast was good
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Las Vegas, NV

Nice hotel

Posted Mar 18, 2015
Pros: Location
Cons: .
Location: .
Nice property, but very close to the freeway. Request a room on the quieter side.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with friendly staff

Posted Mar 4, 2015
Pros: Nice condition and friendly staff.
Location: Shopping, movies and great restaurants in close proximity.
This is our second stay at the hotel. We like the suite layout and close proximity to the freeway and mall area. Lots of fabulous restaurants really close.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Ontario Mills at your door step

Posted Mar 3, 2015
Pros: Ontario Mills, Shopping at your door step
Cons: Free overnight parking PLEASE.
Location: Ontario Mills
I chose this location as it is near to Ontario Mills. The Inn is just facing the car park of the malls. The suite is spacious. The room and beds are perfect. This is my first Hyatt Place and I just love the spacious room. The shower and toilet cubicle is small. I am asian and I find it small. I cannot imagine the usual bigger American sizes having to sit at the toilet bowl have his kneecap touching the door. I like that the sink is outside the bathroom cubicle. I was here with 2 other companions. This save us time if someone is showering, the other person can do his/her wash up or make up at the same time. Please note that you will have to pay a fee for parking overnight. Seriously???
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Palm Springs, CA

Posted Feb 23, 2015
I can honestly say I lobed this place. The only thing I did nit like is the limited parking but otger than that two thumbs up!