Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington state

Beautiful Ontario !

Posted Jan 15, 2015
Our stay at the Hyatt was great and the staff was so helpful ! We ordered dinner from the galley and it was great . Went perfect with the cron which was local from Covina , thank heavens :) The location was great right across from the Mills and down the street from Panda Noodle Time and across from Majesty Asian Spa which was very satisfying . There was trash in the laundry room though and a box that smelled like dirty feet fermenting . Overall , I would definitely recomend it to others wanting to see sunny Ontario away from the Southside .
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jan 13, 2015
This hotel was great! We had a very good service. The staff was friendly and attentive! I would definitely go back
5 out of 5
Recommended
for Families
by A verified travelerfrom Guadalajara, Mx

Nice hotel in a nice Area!

Posted Jan 10, 2015
Cons: This whole parking fee could be solved if Expedia work with the hotel to remove this fee from the beginning. Don't see a reason for charging parking.
The hotel is pretty good. All rooms have a little room and a desk, on top of a little kitchenette with a sink and a fridge. The only thing I didn't like about the room layout was that the bathroom sink is actually outside the bathroom. They keep it tight clean, and overall the staff was friendly and helpful. The only "issue" I had is when I received my invoice the check-out date, they were charging me with a parking fee of $7.50 per day! So I went down to front desk and asked why they was a charge for parking. Their response was that they charge the parking when book through a third-party (in this case Expedia) I argued back that their data sheet in their web site is crystal clear on parking: "Complimentary parking". So they finally agreed to remove the parking fee, with a little attitude I would say.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Jan 8, 2015
Pros: Great staff and Location.
Cons: Breakfast more choice.
Location: Ontario Mall, restaurants, highway.
It was a good stay, I will definitely stay there one more time.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and the staff are friendly

Posted Jan 7, 2015
The Hotel staff is the only rezone why I would ever return back. Nothing special about the place.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vegas

close to fwys, malls, dining area

Posted Jan 1, 2015
Pros: hotel staff and its a hotel for families
Cons: breakfast, more variety, fresh fruits and not frozen
Location: shopping, movies, food, everything you want to do on a daily basis.
my husband and I checked out at noon and the hotel still provide free transportation to Ontario airport. We were surprised yet impressed. I'm not sure if other hotels will do that. That is why our family will always check in this hotel every time we need to be around the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Excellent for family

Posted Dec 28, 2014
Pros: They are not strict like other hotels. Shuttle ride is available even after we checked out of the hotel. All hotel staff are helpful.
Cons: Just the breakfast especially fruits, should be fresh not frozen.
Location: Everything you will need, malls, stores, Costco, drugstores, banks, dining area
Close to malls, stores, Costco, dining area. Hotel staff are all nice and helpful. Will definitely come back to this hotel. Great for family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Spacious, modern rooms at an affordable price

Posted Dec 16, 2014
Pros: Rooms are so spacious. Love the couch area in addition to the bedroom area!
Location: Right next to the mall. Excellent shopping. :)
We booked two rooms for my parents and myself. The hotel reception staff were very friendly and helpful. We thought the rooms were great - comfy beds and lots of room to spread out and relax.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

close to malls, restaurants, stores, freeways

Posted Dec 11, 2014
Pros: Starbucks within the hotel 24/7. Clean. Proximity to malls, restaurants and everything you need is just around the corner.
Cons: More food choices in the breakfast area. They serve the same food everyday, would appreciate if there is daily variation. Please serve fresh fruits.
Location: Close proximity to malls, restaurants, freeways and movies.
Big room plus the living room within the room is superb. it gives you extra space. The entire hotel smells good, not moldy compare to other hotels. But please serve fresh fruits, they taste old. Need to improve food for breakfast.
2 out of 5
by A verified travelerfrom K

Too many issues

Posted Nov 23, 2014
Elevator out of order for our entire stay. Breakfast was ok but not as warm as needed. People yelling and screaming until late at night. Charged for parking- this is not a resort.