Ratings based on 389 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2014
Location: Ate at Rainforest cafe for dinner.
Great hotel & staff. Close to airport. Great place for our family of 5.
2 out of 5
by A verified traveler

Poorly kept rooms

Posted Sep 10, 2014
Both the toilet and air conditioner broke during the first of a three night stay. Another room was provided but I would have appreciated the staff being concerned about the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Burbank, CA

Close to Ontario Mills

Posted Aug 11, 2014
Pros: You feel relaxed as soon as you walk in the door. The staff is very friendly.
Cons: Nothing at this point.
Location: Located at Ontario Mills Shopping Center. Lots of restaurants and shopping nearby. Airport close.
Great hotel, clean, quiet, close to shopping, dining and freeway. Would recommend to the business traveler or family. Continental breakfast is better than most hotels - they have real silverware and dishes. Not paper or plastic. We will definitely stay here again.
1 out of 5
by A verified traveler from B, Ontario California

Friendly hotel staff.

Posted Jul 30, 2014
No A/C in the room, they could not fix it, even after 3 days. Luckily they did not charge us for the room, but we had to find another place to stay.
1 out of 5
by A verified traveler

not honor Expedia reservation

Posted Jul 30, 2014
We booked a two bedroom thru Expedia. But when we checked in, Hyatt Place said they all sold out and they have no way to contact me about the situation because we booked thru 3rd party not thru their hotel website. We were sent to Best Western at different city about 20 min away.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent. Service is superb.

Posted Jul 19, 2014
Only negative is very loud AC with poor thermostat. Very hard to regulate.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, CA

Nice hotel close to family.

Posted Jul 9, 2014
Everything was good. Even the breakfast was great. I would be coming back.
3 out of 5
by A verified traveler

Posted Jul 7, 2014
room is hot and doesn't smell good. food is not great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beacg

Good value. Room had almost all the amenities.

Posted Jul 6, 2014
Disappointed the room had almost all the amenities but no hair dryer.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Clean and comfortable

Posted Jun 24, 2014
Pros: room setup and furniture was very nice. Also liked the café service.
Cons: Air conditioner was extremely loud and as it was right next to the bed it was difficult to sleep with all the noise it made
Location: Location was perfect for our needs and I'm sure that people who love to shop are thrilled with the proximity to the Ontario Mills Center
Initially we were given a room that had damp carpet and had two large fans in there to get it dry, why would the staff provide such a room? They did however transfer us to another room; the room was good, only problem was that it was across from the laundry and right by the exit door to the pool. As we had just driven for 7 hours we were just happy to have a room to relax in.