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Reviews of Ontario Airport Hotel & Conference Center

3.5 out of 5
Ontario Airport Hotel & Conference Center
700 N Haven Ave, Ontario, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1298 out of 2251 reviews" "
Rating 8 - Good. 486 out of 2251 reviews" "
Rating 6 - Okay. 223 out of 2251 reviews" "
Rating 4 - Poor. 114 out of 2251 reviews" "
Rating 2 - Terrible. 130 out of 2251 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marco

Traveled with partner
Liked: Cleanliness, staff & service
Good Bar, staff was courteous and polite, down fall was had to use stairs from 6th floor since elevator broke down,
Stayed 1 night in Jan 2024

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice Bar, And staff is Courteous.
Stayed 1 night in Apr 2024

10/10 Excellent

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and very clean rooms!
Stayed 2 nights in Apr 2024

10/10 Excellent

Shawn, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel with reasonable price
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport!
Stayed 1 night in Apr 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 21, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

4/10 Poor

Ana rosa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The room is to cool the elevator was making a lot of noise the pool no have towels
Stayed 2 nights in Apr 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy camper
Stayed 1 night in Dec 2023
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places
Stayed 2 nights in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly
Stayed 2 nights in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Jerome, Long Beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms and clean facility. Close to shopping and dining.
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Renan, Lancaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very safe and easy to park, very clean too
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

6/10 Okay

Kelly

Traveled with family
Disliked: Amenities
Cleanliness would discourage me from staying at this property again. Light switches and around door handles were filthy. Frame around mirror in bathroom was splashed with all kinds of different color liquids. No breakfast included-kind of the nice part of staying in hotels. I would not stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Maude

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in nice
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Eddieberto

Traveled with family and small children
Friendly staff, clean, and close to so many shops.
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Norma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and accommodating. Not many choices for dining
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

4/10 Poor

David

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was excellent The front desk reception was great!! It was my second time there and I plan on staying there every other month when i visit my family Thank you staff
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

4/10 Poor

Robert

No thanks
Stayed 3 nights in Apr 2024

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers and dining peopel were great and very curtius
Stayed 3 nights in Apr 2024
Response from Christina-Front Desk on Apr 8, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Christina-Front Desk on Apr 8, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 8, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice ! restaurant personal and bar super friendly !
Stayed 2 nights in Apr 2024
Response from Ana Grados on Apr 7, 2024
Thank you for your wonderful review! We are thrilled to hear that you had such a great experience. We hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

Scott, Pasadena

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The airport is convenient to Ontario Airport and I like that there's a bar and restaurant in the hotel. I've stayed several times before but I did not have a good stay this trip. While my room was available early and clean, there were several issues in the room. The TV remote didn't work and I asked the front desk to have someone look at it while I was out for the day but nobody did. In addition, the toilet flush had an issue, the coffee maker didn't work properly, the sink didn't drain easily and when I tried to call the front desk to alert them of the issues, the room phone didn't work either! There are a lot of options in the ONT airport area, so I hope I can find another hotel with fewer issues.
Stayed 2 nights in Apr 2024

8/10 Good

Mohamed

All
Stayed 1 night in Apr 2024
Response from Christina-Front Desk on Apr 8, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

8/10 Good

Garrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. The room is clean.
Stayed 1 night in Mar 2024
Response from Ana Grados on Apr 7, 2024
Thank you for your wonderful review. We look forward to host you on the near future.

10/10 Excellent

Carlton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility was accommodating. I’ve stay at this location several times and each time it gets better.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
Thank you so much for your wonderful comments. We will be sure to let everyone know of your kind words. Thank you for continuing to stay with us.

10/10 Excellent

Arlena

Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is older, but the room was extremely clean and neat. Basic room, nothing fancy, but still enjoyable. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Christina-Front Desk on Apr 1, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

8/10 Good

Paul

Stayed 1 night in Mar 2024
Response from Christina-Front Desk on Apr 1, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. So clean.
Stayed 2 nights in Mar 2024
Response from Best regards, front desk. on Mar 29, 2024
Thank you so much Becky for your positive feedback. Hope to have you back soon!

10/10 Excellent

Phatsara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love I will be back
Stayed 3 nights in Mar 2024
Response from Christina-Front Desk on Mar 28, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Nicholas Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Mr j's bar and grill had Maria! She was so fantastic with her attitude and knowledge of making old fashions ill never find a better drink!
Stayed 1 night in Mar 2024
Response from Christina-Front Desk on Mar 28, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

6/10 Okay

Keila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My last day I didn’t have hot water 😩
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, clean comfortable room. Good value
Stayed 1 night in Mar 2024
Response from Christina-Front Desk on Mar 28, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Yesenia

Stayed 2 nights in Mar 2024
Response from Christina-Front Desk on Apr 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very friendly and helpful
Stayed 1 night in Mar 2024
Response from Christina-Front Desk on Mar 27, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little outdated but overall a decent hotel
Stayed 2 nights in Mar 2024
Response from Christina-Front Desk on Mar 27, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christina-Front Desk on Mar 27, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

10/10 Excellent

Saul

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here for my stay
Stayed 2 nights in Mar 2024
Response from Christina-Front Desk on Mar 27, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 24, 2024
Thank you for sharing! We look forward to see you in the future.

10/10 Excellent

Rochelle

Stayed 1 night in Mar 2024
Response from Christina-Front Desk on Mar 24, 2024
Thank you for the positive review! We appreciate your feedback and hope you choose to stay with us again.

10/10 Excellent

CHANDANA

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Mar 2024
Response from Christina-Front Desk on Mar 21, 2024
Thank you for the positive review! We appreciate your feedback and hope you choose to stay with us again.

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food
Stayed 1 night in Mar 2024
Response from Christina-Front Desk on Mar 20, 2024
Thank you for the positive review! We appreciate your feedback and hope you choose to stay with us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was attentive
Stayed 2 nights in Mar 2024
Response from Christina-Front Desk on Mar 20, 2024
Thank you for the positive review! We appreciate your feedback and hope you choose to stay with us again.

10/10 Excellent

Liz

Stayed 1 night in Mar 2024
Response from Christina-Front Desk on Apr 8, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable I would definitely stay again
Stayed 1 night in Dec 2023
Response from Christina-Front Desk on Mar 16, 2024
Thank you for the positive review! We appreciate you taking your time to give your feedback. We are glad you enjoyed yourself and we look forward to having you stay with us again.

6/10 Okay

JERMEL

Stayed 2 nights in Mar 2024
Response from Christina-Front Desk on Apr 10, 2024
Thank you, for taking your time to leave a review. Your feedback is appreciated. We hope you choose to stay with us again.