Ratings based on 584 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Easy check in, nice staff clean room

Posted Jul 1, 2015
Hotel is near everything worth seeing in Ontario. Nice,clean hotel with friendly staff. Worth the price of room
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Nice LA area hotel (45mins away from LA)

Posted Jun 24, 2015
Pros: The cleanliness.
Cons: WIFI signal and microwaves inside the rooms.
Location: Everything you need is within a 10 mile radius. If you're visiting LA, you have to drive through traffic so account for extra time.
Overall this is a nice hotel for the price. The facility is VERY nice, and pleasing aesthetically. The outside doesn't do the inside service, so don't get distracted by the exterior photos. The staff was very friendly and we have no complaints. On the downside, there are no microwaves inside the rooms, and the fridge is kinda hidden inside what looks like a dresser, so look for the fridge. Also, the WIFI signal is terrible inside the rooms, but great in the lobby and business center. On the 5 scale this is definitely a 4.2 or so.
2 out of 5
by A verified traveler

Frustrating

Posted Jun 23, 2015
The hotel was well appointed with plenty of sitting room in the lobby and facilities for laptop users. The rom was equally pleasant, nicely decorated and very clean. That said, the problem I had was with no hot water! After travelling for several hours I wanted to freshen up before meeting my party for dinner and discovered I had no HOT WATER this was after running the water for several minutes which with the drought situation in CA made me very uncomfortable! I called down to the desk and reported the problem. They sent up a "hotel engineer" who spoke very little English. He turned ALL the faucets on and let them run for several minutes before annoucing in broken English I now had hot water. Coming back to my room after dinner I wanted to take a warm bath and once again after running the water for several minutes, still no HOT WATER. I wasn't about to turn ALL the faucets on and let them run until the hot water reached the faucet in my room. My advice, if you book at this hotel request a room closest to the hot water heater.
Comment from Hotel Management
Jun 30, 2015 by Ian, Hotel Management
Dear Expedia Traveler: I appreciate your scores and specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I was concerned to hear about your experience with the hot water in your guest room. I would like to take this opportunity to apologize, as that was not the way we typically take care of our guests. We have discussed this topic with the Chief Engineer and he is looking into the cause of the issue. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it. Sincerely, Ian Asmundson Front Office Manager
1 out of 5
by A verified traveler from t

Fair

Posted Jun 8, 2015
Staff can't find out reservation , it took 1 hour before somebody help came & sort things out .they said it has something to do with you Expedia reservation . We waited gir a long time to check in . The room was ready but it is too confusing for the staff members to do , they are afraid we will be charge 2x . That part is frustrating !!!!
Comment from Hotel Management
Jun 30, 2015 by Ian, Hotel Management
Dear Li: I appreciate your specific comments about your experience with us. I will certainly share your survey with our entire team, as we believe it very important for all associates to be able to see how our guests rate their stay with us. I will also use your comments about your experience with our check-in process as a training tool so that we can continue to improve our guests experience here at the hotel. Thank you again for your comments. Sincerely, Ian Asmundson Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

One of my favorite Hotel!!!!

Posted Jun 7, 2015
Amazing experience. The hotel is very clean. Nice hotel stuff. And easy to park. Thanks you!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Ca

Cool place

Posted Jun 1, 2015
Very nice staff and hotel. I didn't like the fact that my window faces the inside lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Another great 2 day stay

Posted May 31, 2015
I travel from Hawaii here for both business and personal. I will not stay anywhere else. Great staff, bartender and hotel room was clean with no issues. See you all again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario

good place to stay.

Posted Apr 17, 2015
Pros: The rooms are very nice. Pretty modern. There are many amenities available in the hotel.
Cons: The check in staff need a bit better training. The girl checked us in and then marked us as a no show.
Location: There are eating places within walking distance. It's near the airport. There are amenities within the hotel.
The staff was courteous. The only problem was when we checked in, the girl clicked on us being a no show. This locked us out of our room the second day. The hotel as a rule sets aside rooms for people reserving on a website that offers discounts. The rooms are beautiful but for the most part the other residents are very noisy. Not a good recommendation. But it's a very nice place to stay with many things are out you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Big House, CA

Great very clean and spacious.

Posted Apr 14, 2015
Great stay, however the hotel should not skimp on the room coffee.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel close to freeway and airport

Posted Apr 13, 2015
Quick check in and check out. Just a few minutes away from the airport. Just north of the freeway and near a lot of restaurants.