Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom pittsburgh

Stay somewhere else

Posted Feb 5, 2015
Pros: Close to airport
Cons: Total renovation
Location: There is a Denny's next door with a bar. However the InAnd Out burger across the street was unfortunately the worst In and Out I ever had.
Rooms are rundown and noisy, an overhaul is way over due !
3 out of 5
Recommended
for Business Travelers
by Josephfrom San Diego

Ok for a night

Posted Nov 15, 2014 on Hotels.com
The room smelled like someone had smoked there. The walls were very thin and I could easily here the people above me walking, it was pretty loud. Breakfast was decent.
Comment from Hotel Management
Jan 24, 2015 by Vicki, Hotel Management
I understand and I am sorry. We do not like the smell of smoke either so I do apologize that we missed this in your room. Please understand this is a seldom occurrence. We always want ALL of our guest to enjoy their entire stay. Thank you for choosing Quality Inn. Sincerely, Vicki Front Desk Manager
2 out of 5
Recommended
for Business Travelers
by Patrickfrom Emeryville, CA

It is what it is...you get what you pay for.

Posted Nov 4, 2014 on Hotels.com
What a horribly loud hotel with creaking floors, doors slamming, hearing conversations in other rooms, and a loud A/C-heating unit! However, it is a budget hotel and you get what you paid for. It served my purpose and was clean. The free breakfast is better left alone. The only good part of it was the waffle maker. However, you have to wait to make the waffle since it is the only edible part of the breakfast food available.
Comment from Hotel Management
Jan 10, 2015 by Vicki, Hotel Management
Dear Patrick from Everyville, Thank you for staying with us and sharing your experience. We all know how important cleanliness is. However I am sorry you were disappointed on this occasion, and I apologize for any inconvenience you may have experienced. Sincerely, Vicki Front Desk Manager
4 out of 5
Recommended
for Couples
by JOVITAfrom CORONA

GOOD HOTEL - POOR FRONT DESK!

Posted Oct 30, 2014 on Hotels.com
OUR STAY WAS DOABLE, HOWEVER, A FRONT-DESK WORKER (A YOUNG, RED-HEAD LATINA) WAS NOT VERY FRIENDLY, BUT WAS QUITE PUSHY. WOULD STAY AGAIN IF SHE WAS NO LONGER THERE.
Comment from Hotel Management
Jan 3, 2015 by Vicki, Hotel Management
Dear Jovita from Corona, Thank you for your valuable feedback and I'm so sorry to hear about your experience. We appreciate guest who let us know when something is not right. and you should expect a courteous, respectful, and professional staff. Please know that this is being taken seriously and will be addressed immediately. Please accept my sincere apology for any frustration this may have caused you. I am confident that a future visit to our hotel will better reflect our commitment to customer satisfaction. Sincerely, Vicki Front Desk Manager
3 out of 5
Recommended
for Personal Event
by Julio Urrutiafrom Merced

Rest before and after an event

Posted Oct 14, 2014 on Hotels.com
The staff was friendly and on top of things. The venue was in good clean condition. The room was clean, however, too small for the double beds. walking through the room was a nightmare with maybe a foot of aisle way. The separation of the vanity and the bath area was also a problem, leaving no privacy while getting ready. The area was good with restaurants nearby. If the rooms were bigger I would probably stay again, but, I think I will try something else next time.
Comment from Hotel Management
Jan 3, 2015 by Vicki, Hotel Management
Thank you for your comments, our #1 goal is to satisfy our customers and provide a clean and comfortable stay for each of our guest. Next time you might enjoy one of our Executive Suites they are wonderful and spacious. Thank you again for staying with us, Sincerely, Vicki Front Desk Manager
4 out of 5
Recommended
for Couples
by treeeshahfrom oc

nice place to stay

Posted Oct 7, 2014 on Hotels.com
went with my bf for my birthday weekend, it was a nice hotel with a big clean bed. easy check in and easy check out and a bomb breakfast is served!
Comment from Hotel Management
Jan 3, 2015 by Vicki, Hotel Management
So glad you had a fun weekend, big clean bed and a bomb of a breakfast! You're an awesome guest and we look forward to seeing you on your next visit. Thank you so much, Vicki Front Desk Manager
5 out of 5
Recommended
for Families
by Shannonfrom Upland,ca

Nice place

Posted Sep 5, 2014 on Hotels.com
Good location, clean room, awesome breakfast, and the kids loved the pool!!
Comment from Hotel Management
Nov 15, 2014 by Vicki, Hotel Management
Dear Shannon from Upland, We are so glad YOU enjoyed your stay with us and I would like to thank you for such a wonderful review. Sincerely, Vicki Front Desk Manager
4 out of 5
Recommended
for Families
by denise rfrom n. idaho

mom n me get away

Posted Sep 2, 2014 on Hotels.com
enjoyed our stay, will stay again! thank you for your friendliness! housekeeping was wonderful!!!
Comment from Hotel Management
Nov 15, 2014 by Vicki, Hotel Management
Dear Denise from N. Idaho, We are so glad you enjoyed your stay here with us during your mom n me get away all the way from N. Idaho. Thank you for taking the time to write such a nice review. We look forward to seeing you again on your next mom n me get away. Sincerely, Vicki Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Good area

Posted Sep 1, 2014
Pros: Friendly staff.
Cons: nothing.
Location: I stated that above.....
What I liked most about this hotel was the area it was located. It was very close to the airport and after I arrived to call them that I was there for the shuttle pickup, they were there almost immediately. When I left, I had to have a shuttle take me to the airport at 5:30 am and that was no problem. There are also many places to eat in walking distance. Everything about the room and staff was very good. This hotel is a safe bet.
Comment from Hotel Management
Sep 20, 2014 by Vicki, Hotel Management
Dear Pajasa from Washington, Thank you for staying with us on your trip from Washington, DC. We are very glad you enjoyed the service of our free airport shuttle to and from the airport along with a good variety of restaurants, fine dining and fast food with in just a short walk. Thank you for choosing Quality Inn and we look forward to seeing you again on your next visit to our area. Sincerely, Vicki Front Desk Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 13, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Vicki, Hotel Management
Thank you for your review and your 4 stars. We look forward to seeing you again real soon.