Ratings based on 393 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
Recommendedby Cristine from Ontario CA
Overall very satisfied Super convenient to AirportPosted Aug 1, 2013 on Hotels.com
We had a great experience at the Hotel. We were not there for very long but took advantage of the pool which was perfectly heated. Loved that there were towels deck side and a laundry basket to dispose of it as well. The landscaping was nice too and aesthetically pleasing. The only complaint I have was the very loud and sometimes jolting A/C unit that went off intermittently all night. I appreciated the cool off but the system was very disturbing. Hotel front desk was easy and very welcoming and accommodating. I did change my room type last minute AT check in and they were great...no attitude or anything...just said let me see what I can do and the accommodation was changed. Very grateful for that.
for Personal Eventby Nadia from Ontario
Poor service, nice stay anywaysPosted Jul 30, 2013 on Hotels.com
I thought the hotel was nice. Had seen it when a family member stayed previously. The front desk clerk was rude and didn't know what was going on. Could not give me even an estimate of how long before I could check in (I was there 8 minutes before 3) didn't give me any options other than waiting. Had to asked her for a smaller room until another one became available. She didn't even want to add a rewards card to the room. Was very disappointed with the service. The first room was very nice, truly enjoyed having a small patio that led to the pool.
for Familiesby kess kess from usa
Close to FreewayPosted Jul 25, 2013 on Hotels.com
The condition and cleanliness of the room is excellent. It has the BEST shower head! Easy to access to I-10. Would not stay on 1st floor by door entrance due to noise awaken at night. And would not stay on 3rd floor under ceilling roof that has fan on top of the room---making noise due to fan running. We would stay here again. Nice hotel!
for Business Travelersby K.W. from San Marcos, Ca
Great LocatoinPosted Jul 22, 2013 on Hotels.com
It is right across the street from the convention center and we were able to just walk. The room was ok. The hotel service was ok. The internet didn't work. They tried to fix it with no luck and the wireless did not work either. We would likely stay there again as I believe the issues with everything is that the hotel was under renovations. I hope that is the reason.
for Business Travelersby John from California
Disappointing!Posted Jul 20, 2013 on Hotels.com
After 20 hours of travel we arrived in room to very loud air conditioning system. After we could not tolerate sound of air conditioning tried to open window for air as room had moldy smell. The latch on the window broke as we tried to open. Slept in sweltering room. At breakfast arrived to hair on and beneath eating surface. TV stations were hit and miss.
Jan 28, 2013 by Christopher
Thank you for taking the time to post a review of your recent stay with our hotel. My staff and I strive to provide the best guest service and it is unfortunate that we failed in doing so during your stay. On behalf of the team here at Radisson Ontario Hotel Airport, we would like to extend our sincerest apologies for the inconvenience you had endured during your stay. I have shared your comments with our management and maintenance team, so that we can further fine tune our operations to improve on your next visit.
for Business Travelersby gerard
Easy access to Rt10 and AirportPosted Jul 19, 2013
Pros: Location, price/value relationship.
Cons: Stayed to short a time to say
Location: Close to I-10 and airport
Very serviceable hotel for short stay. Rooms clean, bathrooms too small and TV didn't work properly.
Recommendedby A verified traveler from California
Great customer servicePosted Jul 18, 2013 on Hotels.com
I stay at lots of hotels and this one has great customer service.
for Personal Eventby Jen from Bay area
Posted Jul 16, 2013 on Hotels.com
Customer service was great!! Very helpful and convenient. Needed early check in and was no problem. Room was better than expected!! Even though down the street from airport, heard no airplanes which was amazing. Definitely will stay here again when in town!
for Couplesby A verified traveler
Posted Jul 15, 2013 on Hotels.com
for Everyoneby A verified traveler
close to the airportPosted Jul 9, 2013
Our check-in/check-out helpers were terrific and couldn't be more helpful.