Ratings based on 374 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from North Carolina
A good value but wornPosted Oct 27, 2014
This hotel is outdated and not really up to Sheraton standards. However, we obtained a discounted rate and for the money, I thought the hotel was a very good value. The lobby was nice. The staff were friendly and professional. The room was spacious and most importantly, it was clean. The beds were comfortable and the comforters and pillows were reasonably new. The carpet, the furniture and the bathroom had seen better days and were shabby. Parking was free and abundant. Location was close to freeway and Ontario airport.
for Business Travelersby A verified traveler from Ashland, OR
Great staff a highlight of this HotelPosted Oct 24, 2014
Pros: The food and services were great, and staff was very helpful. 24 hour shuttle service a huge plus.
Cons: Room interiors are a little dated.
Location: It's southern California, what isn't there to do.
The Sheraton Ontario Airport had a great staff that was very helpful and friendly. The rooms were very nice and the Green focus of giving a $5 coupon for not having to do a daily cleaning is a very innovative.
by A verified traveler from Idaho
Absolutely HATED walking the guantlet of smokersPosted Oct 22, 2014
Pros: the bed was very comfortable
Cons: see above post re smokers, also a fast less expensive alternative to the 13$ breakfast would be nice, something less, for less.
Location: fwy close, airport, malls
I will probably not go back because of the endless crowd of smokers hovering at the front entrance. This happened at virtually all times of day. They left a ton of butts on the floor and piles of ashes all over, including on the benches. You must create and enforce a smoking area away from the front doors.
for Everyoneby A verified traveler from Denver
Close to airport, comfortable bed, minor dislikesPosted Oct 8, 2014
Pros: Proximity to airport, affordabe rates & comfortable bed
Cons: I didn't like the loud A/C unit in the room, which I heard even through my ear plugs. Also, I came across several long black hairs from the prior gues
I like this hotel for its proximity to airport, affordable rates & comfortable bed. I didn't like the loud A/C unit in the room, which I heard even through my ear plugs. Also, I came across several long black hairs from the prior guest so room cleanliness was not that great. A towel rack next to the bathroom sink would be nice - had to put my face towel on the countertop as there was nowhere to hang it up except inside the shower where the larger rack was.
for Everyoneby A verified traveler
Posted Oct 2, 2014
Room was clean and comfortable. A great night's sleep
for Everyoneby A verified traveler from San Francisco
3-star experience near airportPosted Sep 29, 2014
Pros: Beds comfortable
Cons: Upgrade the clock radios
This hotel was convenient and reasonably-priced. But it deserves a 3-star rating, not the 4-star they claimed. Nice TV, comfy beds, and curved shower curtain. But other than those nice amenities it was vary basic building. We heard every toilet flush, bed creak, and door slam in the hall. The off-the-shelf alarm woke us up at the default midnight hour (why don't hotels source clock radios that are more considerate and easier to use?)
for Everyoneby A verified traveler from Milwaukee. WI
Airport hotelPosted Sep 22, 2014
Cons: The Go Green program.
Location: The location was great if you are driving - but appears not to be an area to walk around. Several fast food places.
This location was perfect for what we had to do in Ontario/Rancho Cucamonga area. If you want to grab something from a drive thru you are in the right area but not perfect for a sit down dinner unless you are going to use the hotel restaurant. The hotel has a program that if you "go green" during your stay and not have housekeeping clean you room you will receive a $5 coupon or points - only use this if you are a clean person. Housekeeping will not even empty your garbage while you are here if you use this program, but you can get more towels. Since our stay was short 2 nights everything was perfect.
for Everyoneby A verified traveler
One night stayPosted Sep 13, 2014
Pros: The room was quiet and clean. Facilities were well maintained.
Cons: Room darkening shades
Beds and accommodations were nice. Very restful except the lack of room darkening shades.
for Everyoneby A verified traveler from Oceanside
Nicer than most, close to everythingPosted Sep 11, 2014
Pros: Friendly staff, nice lobby, quiet ac unit, large bathroom.
Cons: Fan in bathroom, shower drain.
The hotel and staff were very nice and accommodating. The room was spacious, and i loved the bathroom, but there's no fan to run while showering and it became extremely humid, talk about mold heaven! And unfortunately the shower water pooled up at your feet while showering. The bed's were comfortable as well as the pillows, but our comforter for the bed had brown stains on it, we were too exhausted by then to complain, luckily the sheet was clean. The area is right off the freeway, and next to a few restaurants, the only set back is there seemed to be a couple shady people always wandering the parking lot and asking for money.
for Everyoneby A verified traveler from Los Angeles,CA
Not a 3.5 star hotel, more like a 2.5 starPosted Sep 5, 2014
Pros: The pool
Cons: Hotel interior, rooms, hallways. Staff's responsiveness to quests when new towels and linen are requested. More availability of large bath towels.
The rooms were decent, however the hotel interior is in great need of updating. Also, It was very difficult to get large bath towels for some odd reason. We opted out of the daily maid service; however, whenever we requested a restock of large bath towels, the maids politely responded that," they did not have any" and prompted me to contact the front desk for towels ( this happened both days of our stay). After several calls to the front desk we finally received clean towels and new linen. So if you're ok with making multiple calls to the front desk for new towels or linen, not a bad place to stay.