Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario airport

Overall enjoyed my stay.

Posted Jan 19, 2015
Wasn't thrilled with the restraint or the club lounge but everything else was good.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Redding, Calif

Very nice

Posted Jan 15, 2015
Pros: Nice rooms. Great Staff
Cons: Resturaunt. poor
Location: Convention center & airport close by
My stay was very good. Close to airport & convention center. Their Shuttle service was outstanding. Have phone number handy when you arrive at airport call them & they will pick you up with minable wait. At hotel just tell them when you need a ride. The staff was great. The shuttle will also take you to some recommended resturaunts & pick you up. The only disappointment is the hotel resteruant. Poor service & poor food. & high priced. Sad because most people like to eat at hotel the first night after flying all day because they are tired or just don't know where to go. There is a Denny's within walking distance. I would stay there again. And I am fussy about where I stay
3 out of 5
by A verified traveler

From the 3rd floor you could hear outside traffic

Posted Jan 12, 2015
Pros: Just an average hotel - nothing special
Cons: Restaurant food
Food in the restaurant was sub-standard. There may have been a lot but the Chicken Marsala was 'slimy'. The breaded fish was not fresh and seemed to have been of a frozen variety.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico

Agradable cerca del aeropuerto

Posted Jan 4, 2015
Buen hotel para descansar y cerca de centro comercial. Estacionamiento gratuito.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Newark, DE

Nice with friends and family but not for kids

Posted Dec 30, 2014
Cons: Need the carpet change with my observation.
During my stay I noticed that the carpet is not at all good. I noticed the carpet so dirty. Simply just walk on the carpet and then stand in the wet tub you will notice how dirty it is. Other than that it is good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom temecula ca

great hotel. very convenient for airport.

Posted Dec 28, 2014
Pros: see above.
Cons: choice of pillows
Location: i used the hotel because it was so close to the airport and the free parking and shuttle were major bonus.
enjoyed my stay very much. loved the free parking and the shuttle to the airport. my only complaint, i would have liked a choice of pillow thickness. i prefer thinner pillows, yours were too fat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff and nice property.

Posted Dec 23, 2014
It was our honeymoon. Everything excellent but no extras were added :(.
Comment from Hotel Management
Dec 29, 2014 by Management Response, Hotel Management
Thank you for sharing your recent experience at our property. I am happy to hear that we met your expectations for your stay. We look forward to you returning when you are in the Ontario area again.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom riverside. california.

Great hotel that was close to the car rental.

Posted Dec 23, 2014
Pros: It was nice and clean.
Cons: Nothing
Location: Close to airport
I returned my car rental and the Sheraton shuttle picked me up and took me to the hotel for the night. Early the next morning the shuttle took me to the airport. It was so easy.
Comment from Hotel Management
Dec 29, 2014 by Management Response, Hotel Management
Thank you for sharing your experience. I am happy that you were able to take advantage and enjoy our complimentary shuttle. We hope to be your choice hotel the next time you are in Ontario.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2014
Quiet except noisy AC. Also 8am lawnmower annoying if your trying to catch a few more winks after late night.
Comment from Hotel Management
Dec 21, 2014 by Management Response, Hotel Management
Thank you for taking the time to share your experience. I am sorry to hear that you had some nose issues. We do hope that you will give us another opportunity to share a different experience with us the next time you are in the Ontario area.
2 out of 5
by A verified travelerfrom Las Vegas

Bad night in Ontario

Posted Dec 10, 2014
Pros: Location and price
Cons: Maintenace
Location: Near airport, arean and major mall; lots of restaurants
Let me recount the ways: * Air conditioner/heating unit that made a racket and seized up about 1 am; * TV with no sound; * Bedding made for the Arctic, not SoCal; * Dubious looking group drinking beer on the edge of the parking lot. Great rate but we won't be back.
Comment from Hotel Management
Dec 21, 2014 by Management Response, Hotel Management
Thank you for taking the time to share your recent experience. I am sorry that you had some noise issues during your stay. The safety and security of our guests is very important and I am sorry that you did not feel that way. We are excited about our upcoming renovations. We do hope that you will allow us another opportunity to share a different experience.