Casino

Reviews of Evangeline Downs Hotel, Ascend Hotel Collection

3 out of 5
Evangeline Downs Hotel, Ascend Hotel Collection
2235 Creswell Ln Ext, Lot B, Opelousas, LA

Reviews

8.2

Very Good

Rating 10 - Excellent. 256 out of 533 reviews" "
Rating 8 - Good. 145 out of 533 reviews" "
Rating 6 - Okay. 72 out of 533 reviews" "
Rating 4 - Poor. 26 out of 533 reviews" "
Rating 2 - Terrible. 34 out of 533 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Shalonda, Addis

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Large rooms in nice quiet area. Housekeeping is not very detailed. Every service has to be specifically requested: towels, linens, bar cups, etc.
Stayed 5 nights in Mar 2024
Response from Ronette, General Manager on Mar 27, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our spacious rooms and peaceful location. However, we sincerely apologize for any inconvenience you experienced with our housekeeping service. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations in this regard. Your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Corriene

Liked: Cleanliness, staff & service, property conditions & facilities
Casino was on the property.
Response from Ronette Sam, General Manager on Mar 20, 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the convenience of having a casino on the property. Your rating of 4 out of 5 encourages us to continue providing excellent services and amenities for our guests. If there are any specific areas where you feel we can improve and earn that extra star in your next visit, please feel free to let us know. We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay soon.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomscare nice, spacious. And clean.
Stayed 1 night in Mar 2024
Response from Ronette Sam, General Manager on Mar 20, 2024
Thank you for your outstanding review! We're thrilled to hear that you had such a wonderful experience during your stay with us and that you found our rooms to be clean, spacious, and nice. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we were able to exceed your expectations. Your feedback is greatly appreciated, and we can't wait to welcome you back for another fantastic stay.

8/10 Good

Kevin

Stayed 1 night in Mar 2024
Response from Ronette, General Manager on Mar 27, 2024
Thank you for taking the time to rate your experience with us. We're glad to see that overall, you had a positive stay. However, we're always striving to provide the best experience possible, so if there's anything specific that we could have done to improve your stay and earn that extra star, please don't hesitate to let us know. Your feedback is incredibly valuable to us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 Good

Jennifer

It was a very nice place and would stay there again.
Stayed 2 nights in Mar 2024
Response from Ronette Sam, General Manager on Mar 20, 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our hotel to be a very nice place, and we're delighted to know that you plan on staying with us again in the future. Your satisfaction is our top priority, and we can't wait to welcome you back for another enjoyable experience.

10/10 Excellent

Allen

Stayed 1 night in Feb 2024
Response from Ronette, General Manager on Mar 1, 2024
Thank you so much for awarding us a perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay at our hotel. Providing exceptional service and creating memorable stays for our guests is our top priority, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.

8/10 Good

Tommy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2024
Response from Ronette, General Manager on Mar 1, 2024
Thank you for taking the time to share your feedback with us. We're glad to see that you had an overall positive experience during your stay at our hotel. Your rating of 4 out of 5 is appreciated, and we value your input.We're always striving to improve, and we would love to hear more about your experience and any specific areas where we can enhance our service or amenities to earn that extra star from you in the future.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back for an even better stay next time.

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very nice. I. Thought the pool was heated my mistake. Room was nice and comfortable
Stayed 1 night in Jan 2024
Response from Ronette, General Manager on Mar 1, 2024
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our front desk team and found our hotel to be clean. Providing exceptional service and maintaining a clean environment are top priorities for us, and we're thrilled that we were able to meet your expectations in these areas.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Good

Megan, Washington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ronette, General Manager on Mar 1, 2024
Thank you for taking the time to rate your recent stay at our hotel. We're glad to see that you had an overall positive experience. Your feedback is valuable to us, and we're always looking for ways to improve and enhance our guests' experiences.If there are any specific areas where you feel we could have done better or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ronette, General Manager on Mar 1, 2024
Thank you so much for awarding us a perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had such a fantastic experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back again soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to seeing you again soon!

8/10 Good

Jonathan

Stayed 2 nights in Dec 2023

8/10 Good

Timothy

Traveled with partner
Everything
Stayed 1 night in Dec 2023

10/10 Excellent

Fawanda

Stayed 2 nights in Dec 2023
Response from Ronette, General Manager on Mar 1, 2024
Thank you so much for awarding us a perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had such a fantastic experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back again soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to seeing you again soon!

6/10 Okay

Shane

Stayed 1 night in Nov 2023

6/10 Okay

Unrika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was clean, staff were also friendly but we tv did not work and no one came to fix it.
Stayed 2 nights in Nov 2023

8/10 Good

James

Liked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

Jonika, Natchitoches

Stayed 1 night in Nov 2023
Response from Kieth, Assitant General Manager on Nov 29, 2023
On behalf of myself and my entire staff, I would like to apologies for failing to meet your expectations during your recent stay. Please do not hesitate to contact hotel with specific details, for it helps us improve in areas necessary. I hope that you consider staying with us again in the future, so we can provide an exceptional stay.

2/10 Terrible

Shedrick

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property okay for Opelousas
Stayed 2 nights in Oct 2023
Response from Kieth, Assistant General Manager on Oct 31, 2023
I would like to apologies for failing to provide a 5 star stay. Please feel free to leave feedback on things we need to improve. We try to strive to provide a warm and inviting atmosphere for all our guest. Hopefully you will consider staying with us again, so we can provide a more pleasant experience.

6/10 Okay

Dennis

Stayed 2 nights in Oct 2023
Response from Kieth, Assistant General Manager on Oct 31, 2023
Thanks for taking the time to rate your recent visit to our property. Please feel free to leave us feedback, for it helps us improve in areas we lack. I hope to see you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not tripping with this trip
Overall it was a nice hotel. Our room was very nice and comfortable. The pillows were a bit small but comfy. I didn't to much like breakfast. French toast was hard and sausage was mushy. We managed to get satisfied with grid and coffee
Stayed 1 night in Oct 2023
Response from Kieth, Assistant General Manager on Oct 31, 2023
Thanks for taking the time to rate your recent stay with us. We appreciate your your honesty and loyalty. I will use your feedback to create a better breakfast routine. I hope that you will consider staying with us again so we can provide a 5 star breakfast.

2/10 Terrible

Mike, Many

Stayed 1 night in Sep 2023
Response from Kieth, Assistant General Manager on Oct 31, 2023
On behalf of myself and my staff, I would like to apologies for failing to exceed your expectations. Please do not hesitate to reach out to hotel to provide details about your reason stay. We value your feedback for it helps us improve in areas we lack. Hopefully you will consider staying with us again in the future so we can provide a more pleasant experience.

10/10 Excellent

Denise

Stayed 1 night in Sep 2023
Response from Kieth, Assistant General Manager on Oct 31, 2023
Thanks for an awesome review. We appreciate you loyalty and look forward to seeing you again soon.

2/10 Terrible

Tyra

Stayed 1 night in Sep 2023
Response from Kieth, Assistant General Manager on Oct 1, 2023
On behalf of myself and my entire staff, I would like to apologize for failing to provide an exceptional stay. We value your feedback, for it helps us to improve in areas we lack. I hope that you will consider staying with us again in the future, so we can provide a 5 out of 5 experience.

10/10 Excellent

Kelly

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from Kieth, Assistant General Manager on Sep 16, 2023
Thanks for an awesome review. It warms our hearts knowing our guest are satisfied with their visit. Hope to see you again soon.

10/10 Excellent

jim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kieth, Assistant General Manager on Sep 16, 2023
Thanks for a perfect 10 out of 10 rating. We strive to make sure all of our guests feel at home when they visit us. Hope to see you again soon.

4/10 Poor

Steve

Response from Kieth, Assistant General Manager on Aug 31, 2023
On behalf of myself and my staff, I would like to apologies for failing to provide a pleasant stay. We hope that you will consider staying with us again, so we can provide an exceptional stay.

10/10 Excellent

Sandra, Lake Charles

Stayed 2 nights in Aug 2023
Response from Kieth, Assistant General Manager on Sep 23, 2023
Thanks for an awesome review. Hope to see you again soon.

2/10 Terrible

Steve

Check-in was a horror story. I would fire Maryland if she work for me. My room was not ready and she came up with every excuse in the world and then told me I was rude. It’s not my problem she cannot do her job. I really do not wish to come back here. I hope I didn’t never have to deal with her again.
Stayed 1 night in Aug 2023
Response from Kieth, Assistant General Manager on Aug 31, 2023
On behalf of myself and my front desk clerk, I would like to apologies for the poor display of customer services. We strive for our front desk staff to always be courtesy and accommodating. I hope that you will consider staying again, so we can provide an exceptional stay.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly and very informative. They staff in the dining area, for breakfast, was excellent too. They each made the stay very welcoming.
Stayed 1 night in Aug 2023
Response from Ronette, General Manager on Aug 14, 2023
Thank you for your response. It is always great to hear positive feedback and to know that we made our guests feel welcomed. Your feedback will serve as encouragement on good and bad days to keep striving for excellence. Thank you for staying with us and we hope to see you again!

8/10 Good

Gloria

Traveled with family
Liked: Staff & service, property conditions & facilities
There was telephone or clock in the rooms. Main elevator had the tendency to shake going up and down. Let out couch was very uncomfortable, could feel the springs pressing through.
Stayed 2 nights in Jul 2023
Response from Kieth, Assistant General Manager on Aug 2, 2023
On behalf of myself and my staff, I would like to apologizes for any issues you experience during your stay. We like to pride ourselves when we provide a great experience for our guest. I hope that you will consider staying with us again so we can provide an exceptional stay.

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kieth, Assistant General Manager on Aug 2, 2023
Thanks for taking the time to rate your recent stay. We value your feedback, for it helps us provide a more exceptional stay to all our guest. I hope on your next visit we can provide a 5 out of 5 stay.

2/10 Terrible

Diana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrifying
I stayed in room 219 and had to move to 215 because of infestation of roaches and when I moved to 215 there was a drawer that wouldn’t close and then the sofa bed was broken and I didn’t know until my mom fell in between the sofa bed, not very good
Stayed 2 nights in Jul 2023
Response from Kieth, Assistant General Manager on Aug 2, 2023
On behalf of myself and my staff, I would like to apologies for all issues you experience during your stay. Our guest safety and our rooms cleanliness, is our top priority. I will be reaching out to my maintenance team and co-partners, to resolve all issues immediately. I hope that you will consider staying with us again so we can provide a prefect 10 out of 10 stay.

6/10 Okay

Derick

Business traveler
It’s a dated hotel . I’ve stayed here for work and the only reason is convenient since my work is in the casino next door. Quite often smells of marijuana. My truck was broken into and there were no cameras to catch them . Quite often they run out of milk in the breakfast room . The staff however is very friendly and helpful.
Stayed 3 nights in Jun 2023
Response from Kieth, Assistant General Manager on Aug 2, 2023
On behalf of myself and my staff, I would like to apologies for failing to provide a pleasant stay. We are currently working with the casino in regards to eliminating smoking rooms and providing more cameras, since they own the parking lot. I hope that this recent experience do not discourage you from staying with us in the future.

10/10 Excellent

Zetonnia

Traveled with family
Liked: Cleanliness, staff & service
I always enjoy staying here!!!
Stayed 1 night in Jun 2023
Response from Kieth, Assitant General Manager on Jul 2, 2023
Thanks for an awesome review. It's always a pleasure to know our guest enjoyed their visit. Hope to see you again soon.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kieth, Assitant General Manager on Jul 2, 2023
Thanks for taking the time to leave a review on your recent visit. Your feedback is very important to us and we encourage it in order to improve in areas we may lack.

6/10 Okay

Charlene

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was good the food in the horse raising area was not worth the money . It needs to be up graded.
Stayed 1 night in Jun 2023
Response from Kieth, Assitant General Manager on Jul 2, 2023
Thanks for taking the time to review your recent stay. I'm sorry to hear that your experience at the restaurant was not up to part. I will definitely relay your feedback to management on the casino side.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
There was hair all of the chair in the room.
Stayed 3 nights in Jun 2023
Response from Kieth, Assistant General Manager on Jun 25, 2023
Thank you for taking the time to leave a review on your recent visit. We appreciate your feedback and will use your review to help improve in our customer service. Hope to see you again soon.

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite stay always!
This is my favorite hotel to stay at when visiting Opelousas. Always a friendly staff, a hot breakfast with great coffee that make for a great experience each time. Love the hotel decor!!
Stayed 1 night in Jun 2023
Response from Kieth, Assistant General Manager on Jun 25, 2023
Thanks for an awesome review. It warms my heart when my guest enjoy their stay. I hope that we can continue to make you feel at home for all future visits. Hope to see you again soon.

8/10 Good

Jackline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Kieth, Assistant General Manager on Jun 25, 2023
Thanks for taking the time to rate your recent stay with us. Your feedback is always encourage in order to help us improve in the areas we may need improved. I hope we can provide you a perfect visit for all future visits.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Kieth, Assistant General Manager on Jun 1, 2023
Thanks for taking the time to rate your recent stay at our property. We value our guest feedback, for it helps us improve in areas needed to provide an exceptional stay. I hope that you will consider staying with us again so we can provide a 10 out 0f 10 experience.

6/10 Okay

Verified traveler

Liked: Cleanliness
Weekend stay
Good location. Air conditioner stop working. Froze up in room 430.
Stayed 2 nights in May 2023
Response from Kieth, Assistant General Manager on May 31, 2023
I would like to apologize for any issues you may have experience during your stay. Myself and my team will be using your feedback to improve for all future stays. Hope to see you again soon.

10/10 Excellent

Ronnie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
the stay was awesome , everything we had was great ty , we will be back 100%, breakfast was awesome as well , maybe some extra blankets for me since i was on sofa but all was great
Stayed 2 nights in May 2023
Response from Kieth, Assistant General Manager on May 12, 2023
Thanks for a perfect 10 out of 10. We appreciate you as a loyal customer and look forward to you coming again soon.

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needed a bigger covered parking lot. The resturants need to stay open later..
Stayed 1 night in May 2023
Response from Kieth, Assistant General Manager on May 12, 2023
Thanks for taking the time to rate your recent stay. I will definitely relay your suggestions to the casino. Hope to see you again soon.

6/10 Okay

Carl

Traveled with family
Liked: Amenities
This hotel was way too noisy.
Stayed 4 nights in Apr 2023
Response from Kieth, Assistant General Manager on Apr 29, 2023
On behalf of my staff and myself, I would like to apologies for failing to accommodate the noise issues you endure during your recent stay. I will re-inform my staff on quiet hours and rountine hall walk-thru, to help with noise control. I hope to see you again soon

4/10 Poor

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet Hours Don’t Apply
It was like grand central station all night long. There was commotion and people shouting down the hallways until the early morning hours. This isn’t the fault of hotel, however they do nothing to control or prevent it from continuing when alerted of the issue. I noticed this the last time I had stayed as well. Too many other choices in the area to keep having the same unpleasant experience.
Stayed 2 nights in Apr 2023
Response from Kieth, Assistant General Manager on Apr 25, 2023
Thanks for taking the time to leave a review on your recent stay. Your satisfaction is important to us and I will use the information to help improve for future stays.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Great
Stayed 1 night in Apr 2023
Response from Kieth, Assistant General Manager on Apr 25, 2023
A perfect stay. I hope we can continue to provide you with great customer service.

10/10 Excellent

Tanya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff, very clean and neat.
Stayed 1 night in Apr 2023
Response from Kieth, Assistant General Manager on Apr 25, 2023
Thanks for taking the time to rate your recent stay. We appreciate your business and hope to see you again soon.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 1 night in Apr 2023
Response from Kieth, Assistant General Manager on Apr 25, 2023
Thanks for an awesome review. Hope to see you again soon.

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Kieth, Assistant General Manager on May 12, 2023
Thanks for an awesome review.

10/10 Excellent

Gary R

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Easy access to Casino and race track.
Stayed 1 night in Apr 2023
Response from Kieth, Assistant General Manager on Apr 16, 2023
Thanks for the great review. Hope to see you again soon.