Down comforters, desk, iron/ironing board, WiFi
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Reviews of 14 West Hotel

3 out of 5
14 West Hotel
690 S Coast Hwy, Laguna Beach, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 512 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 125 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Hotel right along the PCH means you will hear the traffic. Not so senior friendly with steps only and shower tub a step over of 2 feet distance Great, however, for food, shopping and beach access.
Stayed 3 nights in Apr 2024

2/10 Terrible

Gary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I looked online to book this property, it showed all of these newly renovated rooms. I guess we did not get one of those. Our room was old and there were stains on the carpet. Our room lock would not lock, only the dead bolt. Do not stay at this hotel!
Stayed 1 night in Apr 2024

4/10 Poor

Brian, Walnut

Traveled with partner
Disliked: Staff & service, amenities
Oh I had the worst time, I rented the room specifically for the jetted tub. I get there and I go to my room that I had to use a key and with I stepped out of the room the door wouldn't lock then on top of the tub and the lock the light flickered so badly that I knew there could possibly short out and start a fire. Then I told the management and they said since I did it third party they could compensate me
Stayed 1 night in Apr 2024

4/10 Poor

robyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super false advertising by Expedia on this one. The photos of the modern and large rooms are actually at the property next door. Our actual room was so small that the door did not open the whole way because it hit the one of the two full sized beds. The room was old and dated with dirty carpets. There was an odor in the room that indicated mildew or mold. I was traveling with my two teen daughters and there was barely enough room for our three small carry on style bags to open in the floor. We had to take turns opening our bags on the floor. The room was cleanish and the sheets were fresh. The bathroom had dark hair in the shower, stuck to the walls (not ours) and looked to be only partially cleaned . The included breakfast was disappointing and we ended up going out for breakfast. There were two cereals and some bread to toast. The window coverings did not close out the many lights outside of the room so our room stayed lit all night. The key cards for the doors did not work so there was a physical key. The door jams did not catch or auto lock so you need to deadbolt the door when you leave. This was not a problem but an indication of the overall condition of the building and facility. This place is in need of a remodel. The room was too small for the two twin beds. Maybe a room with a king bed (the other option) would not have felt so small. Overall the stay was disappointing between the room and breakfast I would not stay there again. Lastly the check out was at 10 am.
Stayed 1 night in Apr 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the courtyard with pool. It was very windy but you could sit in the sun out of the wind by the saltwater pool.
Stayed 4 nights in Mar 2024

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location
Stayed 1 night in Mar 2024

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities
They slip in resort fees of 35.00 a day and parking fee of 25.00 a day. It is an ok place for an upscale price
Stayed 1 night in Mar 2024

8/10 Good

Brenda

Traveled with group
Liked: Cleanliness, staff & service
Laguna Beach is an exorbitantly pricey area to stay. This hotel offered a clean space to lay my head for the night and I really appreciated the Continental brkfst and complimentary WiFi. Check-in/out was also easy
Stayed 1 night in Mar 2024

10/10 Excellent

Evyonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: room was clean Liked the sink outside of shower room Could walk to restaurants and shopping Walk to the beach!!!! Very pretty courtyard Cons: breakfast was lacking No electric outlets , had to use the one in bathroom to charge phones.
Stayed 3 nights in Mar 2024

10/10 Excellent

james

Stayed 1 night in Jan 2024

2/10 Terrible

Audrey

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Upon arrival the lady who was checking me in was incredibly rude. She did not have my reservation and wanted me to call to fix it. I showed her all receipts but she said she did not have it in the system and did not want to deal with the issue. We finally resolved the issue and I was extremely polite throughout the process. She then proceeds to put us in the back corner of the hotel where the exit gate did not lock. None of the rooms had proper hotel locks/ deadbolt locks on the doors which I thought was extremely unsafe. We get into the room and the cleanliness was okay but not the best. We leave for dinner and I go to pull out my ID and I realize she never gave it back to me after check in. I understand people make mistakes, and dinner was close, so I walk back to the hotel to get my ID. I did not receive any phone call, text message, or even a knock on my door to give it back. I approached her at the front desk and was barely acknowledged. I tell her she has my ID and she goes to the back and puts it on the counter. She claimed she tried to call me with the number on file but it didn’t work. I double checked the number and it was correct and explained she could’ve called again or texted. She was unapologetic about the whole situation and was dismissive. The next night, my friends and I were staying in the hotel room and we heard someone screaming. We were so terrified hid. We found out it was a domestic dispute. Pay the extra money and stay at a safe plac
Stayed 2 nights in Jan 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Letetia

Stayed 1 night in Jan 2024

10/10 Excellent

Mohammed

Stayed 2 nights in Jan 2024

8/10 Good

Marcella

Stayed 2 nights in Dec 2023

8/10 Good

Irina

Traveled with group
Liked: Cleanliness, property conditions & facilities
Just OK
The deluxe rooms are OK, it was nice to have a kitchenette. With the "modern" furnishing, though, they are not very comfortable (e.g. metal table and chair). The resort fee is unjustified, since the chairs, umbrellas, and towels at the pool require an extra fee, the parking is offered for a fee, and the continental breakfast might be the worst one I ever had (a couple of cheap pastries, 1-2 bagels, a few slices of bread, coffee and hot water). All these placed by the entrance, not a real breakfast area. Bottom line: not a resort, but with a quite pricey resort fee.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ted

Stayed 1 night in Dec 2023

4/10 Poor

Robert

10/10 Excellent

Julie

Traveled with pets
Liked: Amenities
Stayed 2 nights in Nov 2023

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the kitchen and location to walk to the beach or check the tidal pools at Heisler Park. Availability of Trolly and bus transportation. Nice area to sit outdoors and enjoy the beautiful weather.
Stayed 7 nights in Nov 2023

2/10 Terrible

Rudy

Disliked: Staff & service
Very disappointed They text me saying I was being too loud when I wasn’t even in the hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Cassandra

Stayed 1 night in Sep 2023

10/10 Excellent

Carissa

Stayed 3 nights in Sep 2023

10/10 Excellent

Jenelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet and in a great location close to the center of Laguna Beach. Loved Laguna Beach and would stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Safe, clean,great location and amazing welcoming staff!!
Stayed 4 nights in Oct 2023

8/10 Good

Spencer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The price is super reasonable considering how close it is to the beach. The building is old, but clean and the beds were comfortable. Walking distance to everything: beach, supermarket and shopping areas. We’ll stay here again.
Stayed 2 nights in Oct 2023

6/10 Okay

Matthew

Traveled with partner
The location was great. The beds could have been more comfortable. Doors did not seal very well and there were issues with our TV to where it wasn’t usable. It seemed like we were primarily paying for location over quality of hotel.
Stayed 2 nights in Oct 2023

2/10 Terrible

Ed

Traveled with partner
Disliked: Cleanliness
The owner of this property sent an email stating they are striving to be a 5-star property. Here are some suggestions to achieve that VERY lofty goal: 1 Fire Tamara at the front desk - she is terrible 2 Hire another Alan at the front desk - he is the only reason we continued with our stay 3 Demolish the “South Building” - the old Holiday Inn is a slum 4 Pay some attention to maintenance for the North Building. We stayed there 5 years ago and there has been a noticeable decline in what was truly a terrific boutique hotel. I sincerely doubt this review will bring about any improvements as it appears the new owner is treating their properties as cash cows and waiting for the right offer to sell the hotels they bought in the area for a profit. In the mean time they will invest nothing and be happy to take your money. So sad.
Stayed 2 nights in Oct 2023

10/10 Excellent

clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that one of the rooms had a microwave, a stove ,there was a barbecue available for our use.. Potts pans silverware the works! We especially love the front desk Hostess Tamara!!
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a wonderfull littile oasis right in downtown Laguna. Easy walking to galleries, restaurants, shops, and of course the beach. The staff was friendly and helpful. Definitely stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Micheal

Traveled with partner
Nice little place. Small issues were frosted glass front door with no blind so all outdoor lights brighten room, fireplace didn’t work, and door locks need to be fixed. Staff very nice and stated that fireplaces don’t work right. Should be stated up front as this may be selling point for room. That said, clean and comfortable room and bed. Bath tub was very nice.
Stayed 1 night in Oct 2023

4/10 Poor

Evan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t bother.
I can never understand how these places supposedly get good reviews. This place is run down, dirty, and noisy and certainly not relaxing or comfortable. Just really disappointing. I had to apologize to my family as soon as we walked through the door. Convenient location, though with easy access to the beach, restaurants, grocery store, downtown shopping, etc. You’ll want to be at all those places instead of your hotel. Major bummer.
Stayed 2 nights in Sep 2023

2/10 Terrible

todd

Stayed 4 nights in Oct 2023

10/10 Excellent

rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Great tacos and bakery/coffee across the street. Beach literally across the street. Clean property, great rooms. Overall we had a great stay. Manager responsive and helpful.
Stayed 4 nights in Sep 2023

6/10 Okay

Michelle L

Liked: Staff & service
We were in town for the Ohana Festival. This property is on the free Coastal Trolley route which gave us easy access to Doheny State Beach 10 miles away where the festival was happening. It's an older property in Laguna Beach, a cute part of the coast with a small town feel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Guillermo

Stayed 1 night in Sep 2023

10/10 Excellent

LONNA K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our wedding weekend and our experiences was AMAZING! The staff is wonderful and rwally went out of their way to make our time there special. They even put champagne, chocolate covered strawberries and roses in our room. The suites are soooo nice and we will definitely stay here again. Also, my husband was obsessed that Ralphs is literally across the street.
Stayed 2 nights in Sep 2023

6/10 Okay

sharon

Business traveler
Liked: Cleanliness, room comfort
Basic stays in Laguna Beach
The hotel is very basic, No elevator, no smart key, it’s nice for sleep and go, Super market very close, and centre city, 5 minutes walk, this way I order this place
Stayed 2 nights in Sep 2023

10/10 Excellent

Demetri

Stayed 1 night in Sep 2023

8/10 Good

michael

Liked: Staff & service
The only problem I had was the rugs either need to be replaced or deep clean. front desk staff were wonderful.
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Stayed 2 nights in Sep 2023

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property: was cute, King suite was spacious but it's Queen sofa bed smelled like dust ( I guess it hasn't been opened in a while) The rest of the room was clean, lots of towels provided for 4 people which was great. Bathroom was spacious and well equipped. The heated pool was not beach water cold, but also not warm. Location is cool, right at Sleepy Hollow beach Pricing: Overall was too much for one night. Room charge advertised plus.. a total of $135.00.. $50 for tax then $50 for fees then once you arrive, another $35 for parking and whatnot which I call (hidden fees). Like it doesn't make sense that the $35 was not in the website. The lights were flickering, no bfast included for that price.
Stayed 1 night in Sep 2023

6/10 Okay

Alma A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Aristotle

Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Traveled with group
Liked: Staff & service, amenities
Great location with nice staff . Easy to check in and check out
Stayed 1 night in Sep 2023

8/10 Good

Alana

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the 14 West Boutique Hotel. Very quiet and private. Professional, knowledgeable and friendly Staff. The room was very clean abd tastefully decorated. Perfect location. Easy Access to shopping and dining.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach
Stayed 2 nights in Aug 2023