Ratings based on 935 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Beautiful Hotel

Posted Nov 21, 2014
Pros: Staff is very friendly.
Cons: Need to check the condition of Buth room.
I got an upgraded semi suite room and very nice, but I got water problem in sink.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Future guests

Posted Nov 16, 2014
Pros: We loved everything about this hotel!
Cons: A.C. needs some maintenance
We checked in really late...front desk could tell that i was tired and frustrated. He kept it very professional and decided to upgrade us for no reason and no extra charges. We got an incridible room, super clean and very spacious! Its such a beautiful hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Beautiful Hotel Across From Segerstrom Center

Posted Nov 15, 2014
Absolutely amazing staff! I've never known staff to be so friendly and accommodating and hotel is gorgeous
5 out of 5
Recommended
for Everyone
by A verified traveler

Near South Coast Plaza

Posted Nov 12, 2014
I came to the hotel pretty late at night; parking and check in was very easy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Above expectations

Posted Nov 11, 2014
Pros: Everything
Cons: Nothing
Location: South Coast Plaza for shopping and dining
Great location, easy access to major freeways and South Coast Plaza
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NEW JERSEY

Posted Nov 11, 2014
The service was outstanding, Very clean and wonderful friendly and knowledgible staff. Will stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Very good hotel in Costa Mesa

Posted Nov 10, 2014
Pros: The overall feel is very good.
Cons: The food in restaurant, was a little disappointing. The staff were friendly, highly professional and 'on it' though which was great to see.
Location: Theatres and concert halls are 5 mins walk away. A very fine shopping mall is 10 mins walk away. Lovely beaches a 15 minute drive.
A really lovely hotel. Good staff, small and pleasing outdoor pool, a gym and comfortable, stylish rooms.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Bed and Staff are Fabulous!

Posted Nov 9, 2014
Pros: BED and STAFF were wonderful! Location was great (except T-Mobile reception).
Cons: Room 112. Furniture, sound proofing and fan for AC heat sounded like it was broken.
Location: Near South Coast plaza and other major shopping, restaurants, movie theaters, and the Segerstrom Center for the Arts
I have to say that I asked for early check in and received it along with a complementary upgrade to an executive suite. However thought the BED WAS WONDERFUL, the rest of the room was lacking. I didn't complain in a mean or angry way I just wrote a list of pros and cons about the room. I did not ask for anything I was just providing feed back. Because I had a list of issues and they really are all about making the customer feel comfortable and valued, the manager insisted on changing my room. So I moved for the last day. That room (427) was wonderful. I just believe that room 112 needs some repairs and changes. If you have T-Mobile be aware that there is no cell reception in most of the building. I had to use wi-fi calling.
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice very pleased

Posted Nov 4, 2014
Pros: clean, updated, comfortable, airport shuttle, restaurant/lounge
Cons: bottled water in room without extra charge! more than one cup of coffee per person left in room! store open every day of the week!
Location: close to JW airport
We wanted a place to stay near JW airport with free shuttle to and from since we weren't renting a car, we loved dining in the beautiful restaurant/lounge, the room was perfect, the surrounding grounds were awesome to walk around and sit/soak in the sun.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Beverly Hills

*****

Posted Nov 3, 2014
Pros: Online search
Excellent hotel and service. Hotel staff are very nice and helpful.