Courtyard

Reviews of Ayres Hotel & Spa Mission Viejo – Lake Forest

3.5 out of 5
Ayres Hotel & Spa Mission Viejo – Lake Forest
28951 Los Alisos Blvd, Mission Viejo, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1007 reviews" "
Rating 8 - Good. 209 out of 1007 reviews" "
Rating 6 - Okay. 73 out of 1007 reviews" "
Rating 4 - Poor. 42 out of 1007 reviews" "
Rating 2 - Terrible. 33 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mohamad

Liked: Amenities
Nice quite
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very clean and well appointed...
Stayed 1 night in Feb 2024

8/10 Good

Fay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place to stay. Reasonable prices
Stayed 6 nights in Feb 2024

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the best stay I ever had on a hotel, thank you Aryes staff
Stayed 7 nights in Feb 2024

10/10 Excellent

samar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk staff. My go to hotel when i need a staycation
Stayed 1 night in Feb 2024

10/10 Excellent

Jon, Waxahachie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and accommodating
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 10, 2024
Dear Michael, Thank you for raitng your recent stay! Although we wish you had an exceptional experience, we appreciate your feedback and hope to have the opportunity to welcome you back for an improved visit the next time you're in the area. Sincerely, Hayley Burbank General Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located to the toll road 241. Close to Irvine, Mission Viejo, Lake Forest, Tustin, Orange…Newer property. Check-in desk very helpful. Cody at the front desk was very accommodating with an early check-in so I could take a Zoom call in my room.
Stayed 2 nights in Feb 2024
Response from Maliha on Feb 24, 2024
Dear Guest,Thank you for your positive review! We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot, and we look forward to welcoming you back in the future.Warm regards,Maliha KhanFront office manager

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all the way around!Thanks
Stayed 2 nights in Feb 2024
Response from Maliha on Feb 24, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maliha KhanFront office Manager

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

8/10 Good

Scott

Stayed 1 night in Feb 2024

8/10 Good

RICHARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
never came and clean rood
Stayed 2 nights in Jan 2024

8/10 Good

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was probably the best hot breakfast I have had at a hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Pamela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Jeri

Stayed 1 night in Jan 2024

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, professional, friendly staff. Room was large and clean. Will definitely return to this hotel. Would like to take advantage of the spa facilities next time I come.
Stayed 1 night in Jan 2024

10/10 Excellent

Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious room. Very good breakfast included. Friendly staff. No hidden charges (parking, resort fees, etc.).
Stayed 3 nights in Dec 2023

8/10 Good

Geraldine

It’s a nice convenient place to stay. Breakfast items were limited and the eggs and other “hot” items were actually quite cold.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very enjoyable stay. Our first time at an Ayers property and it will be the first search for our next adventure.
Stayed 2 nights in Dec 2023
Response from Maliha on Jan 4, 2024
Dear Guest,Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us. It was a pleasure hosting you, and we appreciate your kind words about our facilities and service. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience.Best Regards,Maliha KhanFront office manager

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Maliha on Jan 4, 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha KhanFront office manager

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is ALWAYS friendly from the moment we arrive and check out. Fantastic customer service
Stayed 1 night in Dec 2023
Response from Maliha on Jan 4, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maliha KhanFront office manager

10/10 Excellent

Douglas, Weyers Cave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quaint property. All of the staff were friendly and accommodating. Breakfast was terrific. Thank you.
Stayed 1 night in Dec 2023
Response from Maliha on Jan 4, 2024
Dear Guest,Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us. It was a pleasure hosting you, and we appreciate your kind words about our facilities and service. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience.Best Regards,Maliha KhanFront office manager

8/10 Good

Cari

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Older hotel that was convenient for family gathering.
Stayed 2 nights in Dec 2023
Response from Maliha on Jan 4, 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha KhanFront office manager

10/10 Excellent

Tri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far out from the center of Orange county but had better prices
Stayed 3 nights in Dec 2023
Response from Maliha on Jan 4, 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha KhanFront office manager

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property
Stayed 1 night in Dec 2023
Response from Maliha on Jan 4, 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha KhanFront office manager

4/10 Poor

Misha

Disliked: Cleanliness, staff & service, property conditions & facilities
The Ayer’s Hotels are very dated, the rooms are laid out very awkwardly, old carpeting; they are stingy with room amenities. I felt as if I was in a bad, 1940’s black & white movie.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Misha,Thank you for taking the time to rate and review your recent stay. Although we wish you had a 5-star visit, we appreciate your feedback, as we can use it to improve for future guests. If you are ever in the area again, we would love to have the chance to welcome you back for an exceptional experience. Sincerely,The team at Ayres Hotel & Spa Mission Viejo

10/10 Excellent

samar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Nov 2023

10/10 Excellent

samar

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times and the staff and property are really wonderful.
Stayed 1 night in Nov 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room.
Stayed 1 night in Nov 2023

8/10 Good

Bruce

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Had an ant infestation in the bathroom. Not fun
Stayed 4 nights in Nov 2023

10/10 Excellent

Dharini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , family friendly hotel. EV charger availability was a big plus for us. Few restaurants at walking distance. Loved the pool and hot tub
Stayed 2 nights in Nov 2023

10/10 Excellent

albert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
very nice room very nice and staff . breakfast good .
Stayed 1 night in Nov 2023

10/10 Excellent

Bonian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight staff Emanuel was helping, friendly, and understanding.
Stayed 2 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EV Chargers
The two EV chargers at this hotel are for all practical purposes broken as they do not charge consistently.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great. I sent feedback the first day that one of the TVs wasn't working and they sent up someone to fix it. Unfortunately, it stopped working again but there was a TV in the bedroom so it worked out okay. Great value. My family has stayed here 3 times and it has been great!
Stayed 3 nights in Nov 2023

2/10 Terrible

junjie

Stayed 1 night in Nov 2023
Response from General Manager on Dec 11, 2023
Dear Junjie, Thank you for rating your recent stay! Although we wish you had a 5-star visit, we appreciate your feedback and hope to have the chance to welcome you for an improved experience sometime soon.Sincerely,The team at Ayres Hotel & Spa Mission Viejo - Lake Forest

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jerry A

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean
amazing
Stayed 1 night in Nov 2023
Response from Maliha on Nov 7, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Regards,Maliha KhanFront office Manager

2/10 Terrible

john

Business traveler
Disliked: Cleanliness, staff & service
the front desk checked me in to a room that had not been cleaned .... and argued about it until I showed them pics I took
Stayed 2 nights in Oct 2023
Response from General Manager on Dec 11, 2023
Dear John,Thank you for taking the time to write a review based on your recent stay. We sincerely apologize for any inconvenience you may have encountered regarding the initial room you checked into. Our goal is to provide exceptional experiences, and we are disappointed we did not successfully do that for you this time. If you are ever in the area again, we hope to have the chance to welcome you back for a 5-star visit. Sincerely,The team at Ayres Hotel & Spa Mission Viejo - Lake Forest

10/10 Excellent

Fabian

Stayed 2 nights in Nov 2023
Response from Maliha on Nov 7, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha KhanFront office Manager

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Maliha on Nov 7, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha KhanFront office Manager

10/10 Excellent

Alicia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miss Alicia Boxley’s stay. 11/1/23
Very nice place to rest while here. Very clean . Staff all very friendly helpful. Amenities are lovely. Thoughtful. From breakfast to pool areas lounges. Rooms are very comfortable. Usually I like embassy suites. I like the atrium living plants water sound with that old hacienda resort feel. Makes any trip even business feel more relaxed the extra room gives a mental physical emotional break from work or separation to add real rest. Only thing I’d add is coffee or adding room service. Putting out Me ues snall as they do helps facilitate a customers desire for it. I normally drink coffee. Ordering a carafe of coffee in morning slightly better in quality to rooms and sour dough bread became ritual when last out for wirk at embassy it became routine in morning and added exponentially to my bill. Imagine if that happened to me even aware it could to many guests. This boosting hotels revenues months annually. People are very open to suggestion. But I find this hotel very compatible. In future add more tree around building. Something wanting seeing a building even if new so exposed with cameras everywhere it started to feel as a paid clean nice governed jail just a psychological noticing. Uou wants guest to utterly relax and spend more. They do this when you can name them feel they are utterly at home no matter what brought them here. As a guest this is very comfortable closest to embassy. Feels like home away from home. Guest/one who worked in hotels. Hope feed back helps.
Fire pit in courtyard.
Lounging, perfect for working from laptop or evening cocktails.
Stayed 1 night in Oct 2023
Response from Maliha on Nov 5, 2023
Dear Ms. Boxley,Thank you so much for taking the time to share your detailed and positive review of your recent stay with us. We are delighted to hear about your wonderful experience and truly appreciate your kind words.We are happy to hear that our staff was friendly and helpful. We take great pride in providing a clean and comfortable environment for our guests, and we are thrilled to hear that you found your room to be to your satisfaction.We also truly appreciate your feedback on areas where we can enhance our services. We take all comments to heart and will use your suggestions to work towards a better guest experience.Once again, thank you for choosing to stay with us as well as the wonderful compliments and feedback.Regards,Maliha KhanFront office manager