Ratings based on 97 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel while visiting our sonPosted Dec 10, 2013
Very comfortable place to stay. This is our 2nd visit to this hotel.
for Everyoneby Tracy from Edmonton, Alberta, Canada
Nice hotel in Mission Viejo!Posted Nov 17, 2013
We stayed at this hotel on a recent trip to visit family in Mission Viejo. We were very impressed by the comfort and cleanliness of this hotel. It was a quiet hotel with a spacious room. Staff were very professional and friendly. The breakfast was full of choices and tasty options including waffles, oatmeal, and fresh fruit. The pool was lovely and warm for November! This hotel was close to amenities and direct access to our family. It is not close to a beach but that was not our focus for this stay. We will definitely stay in an Ayres hotel again on future trips to Southern California!
Recommendedby A verified traveler
Posted Sep 10, 2013 on Hotels.com
Posted Aug 28, 2013 on Hotels.com
for Familiesby Miriam
Posted Aug 24, 2013 on Hotels.com
for Everyoneby craig14785 from England, UK
Great Hotel, very friendley, will be staying againPosted Aug 13, 2013
We stayed here for 9 nights at end of july beginning of Aug. Upon arrival after a 13hour flight from the uk we were greated by the lady on recieption who was very pleasent. (it was Midnight when we arrived). We checked in and we were in our room by 12:15am. We were on the 3rd floor over looking the hills (room 396). The hotel was brilliant and had everything we needed. The breakfast was very limited but served us well while we were there. We had dinner in the hotel restaurant one evening and it was one of the nicest meals while we stayed in CA. We will be staying at this hotel again when we visit CA in the near future.
for Business Travelersby Sharon
Posted Aug 12, 2013 on Hotels.com
for Everyoneby Josephine from Hayward, CA
Excellent room, great staffPosted Aug 7, 2013
Pros: The complimentary breakfast was quite well done. There was fresh fruit, dry cereal, yogurt, omelets, potatoes, waffles, juices, tea and coffee.
Cons: There was a micro wave and refrigerator in our suite, but no sink, so dishes had to be washed in the bathroom.
Location: Gas is VERY expensive in MV. Use a computer to find an alternative. We picked Santa Ana, just off I 5 N, where gas was $0.20 a gal cheaper.
My husband and I spent Friday, Saturday and Sunday nights at the Ayres Hotel and Spa. Check-in was quick and uncomplicated, as was check-out. Every staff member I encountered was extremely polite and helpful. We had a suite with a separate bedroom, which was very handy, since I like to stay up late and my husband is an "early to bed, early to rise" kind of guy. Both rooms were quite large, although the bathroom was a bit small. The decor was modern and tasteful and the furniture was very good quality. There was a wall mounted flat screen in each room, data port for one's personal computer and a public computer in the lobby.
Jan 4, 2013 by Ayres
Dear Josephine, Thank you very much for taking the time to leave a kindly worded review. We are so pleased to see that you thoroughly enjoyed your stay here at our hotel. We truly strive to provide excellent service and accommodations, it is such a pleasure to see that we succeeded with your visit. We are also glad you found your One Bedroom Signature Suite spacious and tasteful! Thank you again and we hope you visit soon. Sincerely, Didi Shields General Manager
for Couplesby A.M
Posted Aug 6, 2013 on Hotels.com
Recommendedby Tony from Norwalk, CA
Excellent Stay OverallPosted Aug 6, 2013 on Hotels.com
Other than being a bit further away from my destination than I estimated (but not bad) this was a great stay. Front desk person was great. One complaint: We arrived at approx 9:30pm on a Saturday night. The restaurant was supposed to remain open until 10, but by 9:45 they had closed the kitchen. Room service was also supposed to be available until 10, but wasn't. There was a great pizza place not too far away that delivered and was suggested by the front desk man. It all worked out ok, just not as convenient as I had hoped