Exterior

Reviews of Best Western Courtesy Inn - Anaheim Park Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 327 out of 999 reviews" "
Rating 8 - Good. 372 out of 999 reviews" "
Rating 6 - Okay. 165 out of 999 reviews" "
Rating 4 - Poor. 80 out of 999 reviews" "
Rating 2 - Terrible. 55 out of 999 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking was horrible the place was nosy and the doors slammed
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Brenda,We're truly sorry to hear about your disappointing experience. Your feedback regarding the parking situation and noise disturbances is concerning. Please know that we take your comments seriously and will work diligently to address these issues to improve the overall guest experience. We apologize for any inconvenience caused and appreciate your feedback.Sincerely, Hotel Manager

2/10 Terrible

Laura

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I really wish I can get refunded but I already checked-in. If I had enough money, I would just go find another hotel and lose my money here. The room is worn down and has an odd smell. Beds sound like they’re going to brake. It’s noisy and I feel unsafe.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Laura,We're truly sorry to hear about your disappointing experience during your stay. Your feedback is deeply concerning, and we apologize for the issues you encountered with the condition of the room, noise levels, and feeling of safety. This falls well below the standards we strive to maintain, and we take your comments very seriously. We understand your frustration and disappointment, and we're committed to addressing these issues immediately to ensure they're rectified and not repeated in the future. Your comfort and safety are our top priorities, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns or would like to discuss your experience further, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff for both the morning and the evening were amazing. Very nice and just overall wonderful! The room and the bathroom for the most part was clean, looked great. However, when we returned to the hotel at 12 a.m. after visiting Disneyland, we were not pleased to find the sheets appeared to not have been changed before we checked in. There were crumbs in one bed and hair and crumbs in the other, because it was so late and we were exhausted, we decided to sleep on top of the blankets and just call it a night. Besides the sheets, everything was great!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Jennifer,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff amazing and your room overall clean and satisfactory. However, we apologize for the oversight regarding the cleanliness of the sheets. This does not meet our usual standards, and we understand your disappointment. Rest assured, we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room met our needs. Beds were comfortable. Room was clean. Staff was friendly. Breakfast was good with lots of choices offered. Great location within walking distance to Disney. My only complaints were the room had a strange odor, the walls were thin (could hear others in adjoining rooms) and the entry door had gaps in it letting outside noise and air come in. The street traffic was loud during the day but nights it wasn't too bad.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Jeff,Thank you for your detailed review and for choosing to stay with us. We're pleased to hear that our hotel met your needs and that you found our beds comfortable, rooms clean, staff friendly, and breakfast enjoyable. We apologize for any inconvenience caused by the strange odor, thin walls, and gaps in the entry door. Your feedback is valuable, and we will address these issues to improve our guest's overall experience. We're glad that our location was convenient for your visit to Disney. We hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

6/10 Okay

Guy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not resorty
Response from Hotel Manager on Apr 1, 2024
Dear Guy,Thank you for your feedback. We apologize if our property did not meet your expectations regarding the resort-like atmosphere. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short in this aspect during your stay. Your comments are valuable to us, and we will take them into consideration as we continue to improve our offerings. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Alexander,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we're grateful for your support. We look forward to welcoming you back for another fantastic stay in the future! If there's anything specific you loved about your stay, we'd love to hear about it.Sincerely, Hotel Manager

4/10 Poor

Diana

Traveled with family and small children
Disliked: Property conditions & facilities
We had problems with our toilet. Wouldn’t flush at times we had to take the top off and mess with with so it can flush. Not what I wanted to be doing on vacation.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 9, 2024
Dear Diana,We sincerely apologize for the inconvenience you experienced with the toilet during your stay. This is certainly not the experience we want our guests to have, especially while on vacation. We'll address this issue immediately to ensure it doesn't recur for future guests. Your feedback is invaluable, and we hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

2/10 Terrible

Macenze

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a terrible smell in our room and we tried to get a different room but they were fully booked! The elevator was practically falling apart. For what we spend on this room was ridiculous!! Will not come here again!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Macenze,We're deeply sorry to hear about your negative experience during your stay. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. We'll address the issues you encountered with the smell in the room and the condition of the elevator with our maintenance team to ensure improvements are made. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 Excellent

kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the check in was super easy and helpful! they told us all the info breakfast & our room was perfect :)
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 3, 2024
Dear Kelly,Thank you for sharing your positive experience! We're thrilled to hear that your check-in was easy and helpful, and that you received all the necessary information about breakfast. It's wonderful to know that your room met your expectations. We appreciate your feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Osmar

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Mar 21, 2024
Dear Osmar,Thank you for your perfect rating! We're delighted that you had an excellent experience with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 Poor

Wali

Disliked: Cleanliness, staff & service, property conditions & facilities
Are usually stay at the best Western. The properties always up to the standards, but this property particularly it was filthy.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Wali,We appreciate your loyalty to Best Western, and we sincerely apologize that your recent stay did not meet the high standards you've come to expect from us. Your feedback about the cleanliness is concerning, and we assure you that we are actively addressing this matter to ensure a significant improvement. We value your patronage and hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Omar,Thank you so much for the stellar perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay, or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another exceptional visit!Sincerely, Hotel Manager

10/10 Excellent

Salma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I love staying here for Disneyland weekends!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Salma,We're thrilled to hear that you and your husband love staying with us for Disneyland weekends! It's our pleasure to contribute to the magic of your visit. Your continued loyalty is truly appreciated, and we look forward to providing you with many more memorable stays. Thank you for choosing us!Sincerely, Hotel Manager

2/10 Terrible

Antonia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The day I got there with my daughter we didn’t have water so we had to move to another hotel that same night. They still charged me for that one night even though we left due to them. We didn’t sleep there any night.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Antonia,We deeply appreciate your feedback, revealing a concerning breakdown during your stay - an anomaly for our hotel. We sincerely regret any inconveniences you faced and assure you that we're actively investigating the situation. Taking necessary steps to prevent such experiences is our priority. Your understanding is valued, and we thank you for sharing your thoughts, guest reviews play a pivotal role in our commitment to continuous improvement.Sincerely, Hotel Manager

10/10 Excellent

ALMA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the cleanliness and how polite the staff was, the check in process was easy.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear ALMA,We're delighted to hear that you enjoyed the cleanliness, courteous staff, and easy check-in process. Providing a positive experience is our priority, and we're thrilled that these aspects contributed to your satisfaction. Thank you for choosing our hotel, and we hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Marykay, National City

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Marykay,Thank you for leaving us a glowing 5 out of 5 review! We are delighted to hear that you had such a wonderful experience during your stay with us. It is our goal to provide exceptional service and create memorable moments for our guests. We look forward to hosting you again on your next visit.Sincerely, Hotel Manager

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and nice but the room was grungy and disappointing. Felt icky being in it.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Carlos,We appreciate your feedback regarding our helpful and nice staff. We're sorry to hear about your disappointment with the room. Please accept our apologies for any discomfort. Your comments are valuable, and we'll address the concerns to ensure a more satisfying stay in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

earl

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siren’s so loud woke me up Multiple nights
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Earl,Thank you for sharing your experience. We apologize for the inconvenience caused by the loud sirens disturbing your sleep. Your feedback is essential, and we'll address this concern to improve our guest's overall experience. We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Winona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Winona,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and comfortable. Maintaining a welcoming environment is our priority, and we're thrilled to have met your expectations. Your satisfaction is our greatest reward, and we hope to host you again for another enjoyable experience.Sincerely, Hotel Manager

2/10 Terrible

Jennifer

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Jennifer, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hesitant about getting a room with BW however it was convenient staff was great, room was clean. The only issue I ran into was finding a parking spot and the late night employee@help desk didn't have any suggestions, eventually I came up with my own parking spot. Other then that this hotel was very affordable and convenient.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Monica, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager.

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and all what we were expecting.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Alfredo,Hello! We're thrilled to hear that the room met your expectations and was clean during your stay! Providing a comfortable and pleasant experience for our guests is our top priority. If there's anything specific you loved or any suggestions for improvement, we'd love to hear more. We look forward to welcoming you back for another positive experience.Sincerely, Hotel Manager

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and convenient location.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Rodney,Thank you for your positive feedback! We're delighted to hear that you found our location convenient and our team accommodating. It's our pleasure to make your stay enjoyable. If there's anything specific you loved or any suggestions you have, feel free to share. We look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

8/10 Good

Carlos

Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 24, 2023
Dear Carlos,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our one-night stay was great. The staff was so kind and attentive to our needs. We requested a rolling bed at the last minute, and in less than 5 mins it was in our room. They have a lot of Disney guests staying in the hotel, they do their best to keep the Disney magic. My family was comfortable after a long day at the park.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 22, 2023
Dear Guest,Thank you for sharing your positive experience! We're thrilled to hear that our staff's kindness and quick response to your needs made your one-night stay enjoyable. It's fantastic to know that we could add a touch of Disney magic to your experience, and we're glad your family felt comfortable after a day at the park. We appreciate your feedback and look forward to hosting you again!Sincerely,Hotel Manager

10/10 Excellent

Simon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and close to Disney land, fair price
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Simon,Hello! We're delighted to hear you found our place very nice and conveniently located near Disneyland. Thank you for acknowledging our fair pricing. Your positive feedback is greatly appreciated, and we look forward to hosting you again for another enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

Steven

Liked: Cleanliness, staff & service
The property is just at the side of road. Guests can hear the noisy from the vehicles on the street. The breakfast area in the property is not big. Guests may have difficult to find spot to sit down.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Steven,Thank you for sharing your feedback. We apologize for any inconvenience caused by the roadside noise and limited breakfast area. Your comments are valuable, and we'll explore ways to address these concerns to enhance our guest's experience. We appreciate your understanding and hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

8/10 Good

Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient place to stay. The staff was very nice and helpful.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Angel,Thank you for your feedback! We're glad to hear that you found our hotel to be convenient and that our staff was friendly and helpful. We strive to provide excellent customer service and ensure that our guests have a pleasant and comfortable stay. We appreciate your kind words and look forward to welcoming you back in the future!Sincerely,Hotel Manager

4/10 Poor

Ashley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was extremely nice, however it didn’t make up for the poor quality and cleanliness of the room. The water pressure was horrible, there were stains on the walls, there was broken glass on our bathroom floor, the carpet was unraveling at the entrance door and bathroom door, the A/C was very temperamental, the mattress was terrible and our sheets/blanket smelled moldy.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Ashley,Thank you for sharing your feedback with us. We appreciate your kind words about our staff and their exceptional service. However, we sincerely apologize for falling short of your expectations when it came to the quality and cleanliness of your room. Your comments are important to us, and we will address the issues you mentioned with utmost urgency. We strive to provide a comfortable and clean environment for our guests, and we will take immediate action to rectify the concerns you raised. We apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Carlos,Thank you for the perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to hosting you again in the future. Thank you for choosing our hotel!Sincerely,Hotel Manager

6/10 Okay

Naomi

Liked: Staff & service
Most of outlets in room did not work.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Naomi,We apologize for the inconvenience you experienced with the non-functional outlets in your room. Your feedback is valuable, and we will address this issue with our maintenance team to ensure that all outlets are in proper working order for future guests. We appreciate your input and hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Manager

10/10 Excellent

Carrie

Traveled with family
Liked: Amenities
Great breakfast, friendly people, clean
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Carrie,Thank you for your kind words! We're delighted that you enjoyed our delicious breakfast, experienced the warmth of our friendly staff, and appreciated our commitment to cleanliness. Your feedback means the world to us, and we look forward to welcoming you back soon!Sincerely,Hotel Manager

10/10 Excellent

Noemy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from Disneyland...it offers yummy breakfast
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 15, 2023
Dear Noemy,Hello! We're pleased to hear that our hotel is conveniently located within walking distance from Disneyland and that you enjoyed our delicious breakfast. We hope to provide you with more enjoyable stays in the future, and thank you for choosing our hotel for your Disneyland visit!Sincerely,Hotel Manager

10/10 Excellent

Unberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute hotel and reservation was easy.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 14, 2023
Dear Unberto,Thank you for your review! We're glad to hear that you found our hotel and reservation process convenient, especially for a last-minute booking. We strive to make the booking experience as seamless as possible for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay.Sincerely,Hotel Manager

6/10 Okay

Jana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was perfect for a nights stay walking distance to Disney.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 12, 2023
Dear Jana,Thank you for your review! We are delighted to hear that our hotel was perfect for your one-night stay and that you found it conveniently located within walking distance to Disney. We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, this was very reasonable. We liked that breakfast was included. Only drawback, being on a busy street, you hear cars at night.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Sandra,Thank you for sharing your experience. We're thrilled you found our hotel to be a great value with the added benefit of our inclusive breakfast. We apologize for any inconvenience caused by the street noise, we understand the importance of a restful night's sleep and will explore additional ways to mitigate this issue. We hope to have the chance to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

8/10 Good

joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times in the past. This time I noticed they have remodeled and the rooms are really nice now, not that it was an issue before. The staffs are super friendly here and will go out of their way for you. Even their breakfast has improved from before as well. The only downfall during this stay was the hot tub and pool didn’t seem to be getting cleaned often enough.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Joshua,Hello! We appreciate your loyalty as a returning guest and are pleased to hear that you noticed the improvements in our remodeled rooms and the friendly staff. It's great to know that you also found our breakfast to be better. However, we apologize for the inconvenience regarding the hot tub and pool maintenance. Your feedback is important, and we will address this issue promptly to ensure a more enjoyable experience for our guests in the future. Thank you for taking the time to share your thoughts, and we look forward to hosting you again soon for another pleasant stay.Sincerely,Hotel Manager

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Dear Gregory,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around
The front desk staff was friendly and helpful. He answered questions i had about the transit system to Disneyland. The room was clean and had everything we needed for our stay. The beds were comfortable which was super important after a day to disneyland. The shuttle to disneyland is right across a small street. You can see it from the hotel. A minute walk away. Disneyland is just half a mile away if you are wanting some extra walking time. :-) Breakfast was hot ....waffles eggs and sausage. They also had fruit, cereal, toast, bagels and juice. Will definitely stay here again.
Stayed 1 night in Sep 2023
Response from Hotel manager on Oct 2, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 Terrible

Sandy

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Very very noisy, room was steps away from stairs case, sink was clogged.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Sandy,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we're sorry to hear about the noise, location of your room, and the issue with the sink. We take these concerns seriously and will address them to ensure a better experience for our guests in the future. If you decide to stay with us again, please let us know, and we'll do our best to make your next visit more comfortable. Thank you for bringing these issues to our attention.Sincerely,Hotel Manager

10/10 Excellent

Remberto

Traveled with family
Liked: Amenities, property conditions & facilities
Good place great staff
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 30, 2023
Dear Remberto,Thank you for your concise and positive feedback! We're thrilled to hear that you had a good experience with our hotel and appreciated our wonderful staff. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another great stay.Sincerely,Hotel Manager

8/10 Good

Faith

Liked: Cleanliness, staff & service
It was a good hotel I just wish I didn’t hear my neighbors around me and the parking lot was a bit more convenient but definitely would stay here again.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Faith,We appreciate your feedback! We're glad to hear that you had a good experience at our hotel and that you'd consider staying with us again. We'll take your comments about noise and parking into account to make improvements and ensure an even more enjoyable stay on your next visit. Thank you for choosing us, and we look forward to hosting you again soon!Sincerely,Hotel Manager

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear Sandra,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

6/10 Okay

karl

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No Parking
Great Location, if you want to walk to Downtown Disney. They have Free Parking which was a Selling point. And it is also the Reason I will NEVER stay there again. The hotel was nice, Breakfast was nice, But we Drove to Disney, and getting back LATE, there was NO PARKING. Was told to Park behind someone and leave the Keys with the Front desk, and they would Move Your car. I will Pay for Parking at a Neighbor Hotel, Knowing that I have a Parking place when I get back from the Park.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear Guest,Thank you for your feedback. We're glad you found our location convenient for walking to Downtown Disney and the overall quality of the hotel and breakfast. We apologize for the inconvenience you faced with the parking situation. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager

10/10 Excellent

Raymond

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!!! Great bed options, we were able to book a room with 3 beds!! Great job everyone! Even the breakfast was great! And the staff working breakfast was amazing as well, we will definitely always be using this hotel when we go to Disney!! So close so convenient!
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Dear Raymond,Thank you for your enthusiastic feedback! We're thrilled to hear that you had such a positive experience during your stay. Providing great service, comfortable bed options, and a delicious breakfast are all top priorities for us, and we're delighted that we could meet your expectations. Your kind words about our staff are truly appreciated, and we look forward to being your go-to hotel when you visit Disney. We can't wait to welcome you back for more convenient and enjoyable stays in the future!Sincerely,Hotel Manager

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Meh.
The hotel was….outdated and HOT. Our room felt like it was 100 degrees and it didn’t cool off (with the AC) until we were leaving the next day. They should keep the ACs on when it’s 92 degrees outside.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 12, 2023
Dear Michelle,We appreciate your feedback and apologize for any discomfort you experienced during your stay. Your comments regarding the room temperature are noted, and we will work on improving our AC system to ensure a cooler and more comfortable environment for our guests, especially during hot weather. We value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for choosing us for your accommodation.Sincerely,Hotel Manager

8/10 Good

Ana Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 4, 2023
Dear Ana Veronica,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

Bryant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the hotel.
Everything is good, good meal for breakfast, shower is clean and easy to use. Room is great except the floor is dirty. If they clean the floor, it would be perfect. Overall is good.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 8, 2023
Dear Bryant,We appreciate your kind words and are delighted to hear that you enjoyed our breakfast, clean shower, and your room. We apologize for the oversight regarding the floor cleanliness and will ensure it's addressed promptly. Your feedback is invaluable in our pursuit of perfection, and we're glad to know that overall, you had a good experience. Thank you for choosing to stay with us, and we look forward to hosting you again in the future.Warm Regards,Hotel Manager

10/10 Excellent

Fausto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very closed to Disney and the staff at the hotel is very friendly and service oriented
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 22, 2023
Dear Fausto,Thank you for your feedback. We're thrilled you had a great stay with us! Being near Disney and having our attentive, friendly staff made your experience special. Can't wait to have you back for more fun and excellent service!Sincerely,Hotel Manager

10/10 Excellent

NALANI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right outside Disneyland, so if you're looking for quiet, this ain't for you. But it was AMAZING to be able to experience the fireworks from the hotel.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 21, 2023
Dear NALANI,We appreciate your feedback about your stay. It's great to know that the hotel's proximity to Disneyland allowed you to enjoy the fireworks. We understand that the location might not be ideal for those seeking a quiet atmosphere. Thank you for sharing your experience, and we hope you had a memorable time. If you decide to stay with us again, we look forward to providing you with another enjoyable stay.Sincerely,Hotel Manager