Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful upgrade with Jacuzzy

Posted Apr 28, 2015
great stay with very helpful staff..hotel is close to Dana Point harbor a walking distance to great restaurants also.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2015
The location was ideal for our trip. The room was a great size, loved the suite and two tv's. The beds need to be replaced they were not very comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Utah

Perfect hotel close to Laguna Beach.

Posted Apr 13, 2015
Nice stay. Comfortable beds and clean room. Breakfast was more than adequate, although the taste & texture of the pancakes from the pancake machine was funky. Staff were all really nice. Parking is an extra $10 a day. Pool had tons of floaties in it, I am thinking because it was outside.
1 out of 5
by A verified travelerfrom dana point, ca

Worst hotel stay ever during my wedding weekend

Posted Apr 12, 2015
Nothing, absolutely nothing was done right by the hotel from the moment I walked in. First, the front desk gave me keys to my parents room who were already checked in and were thankfully decent when we opened their door. Secondly, I asked to pay for all four rooms with a specific credit card. The hotel was unable to do this correctly until I called 3 times and asked them to please do what I originally asked for 3 days earlier. Third, the sheets on our supposedly newly cleaned room had blood on the pillow cases and sheets. Fourth, a homeless lady pushed me out of the way to get some free breakfast and not one person with the hotel said a word. I was beyond embarrassed for choosing this hotel. Thankfully my family knew we chose this best western as a last minute choice. I (we) will never ever stay here again even if it's the only option around.
2 out of 5
by A verified traveler

Posted Apr 10, 2015
I was not able to sleep due to the loud foot steps outside my door, plus it seems that the hotel doesnt do a good job of making sure the guest are comfortable if they have a concern.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Great experience. excellent staff upgraded my hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, nice hotel.

Posted Apr 7, 2015
Hotel is in a great location, there are 10 or more restaurants just across the street and the harbor, beaches, two parks and shopping are all just a 10 minute walk away. The hotel is pet friendly and a dog friendly park is located just behind the hotel. There is also an enclosed dog run in heritage park by the harbor. Room was clean and spacious with nice jet tub, balcony and view of the ocean. I will definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LV, NV

Satisfied

Posted Apr 3, 2015
The hotel is located near a beach, near a shopping center with food and shops, and close to a highway to get where you need to go! The best parts was the wifi, free breakfast, and location. The room needed some TLC but overall, a good value!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Great Value; close to the beach.

Posted Apr 3, 2015
Great basic hotel. Staff is very friendly, rooms are clean, and beds are very comfortable. The free breakfast is hit and miss, but has lots of options and available until 9:30am. Parking is tight, if you drive a larger vehicle. The elevator is super slow, so take the stairs if you don't like to wait. Overall, this place is a great value compared to other hotels in the area, and I would stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

close to dana point harbour

Posted Apr 2, 2015
Location: ocean view from balcony covered parking
Didn't get to stay long late check in and early departure but staff was friendly and nice, room upgraded to suite had 2 TVs, one in each room... nice bath with Jacuzzi